On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
We monitor reviews for authenticity
It happen to me that I have to contstantly refresh the page because tickets weren't able anymore becuase people already purchased them, the website was really slow at updating ticket availablity which end up on a frustrating shooping experience.
Apart from having to create a login for a separate, third-party ticket vendor in order to complete my purchase, this was all very quick and convenient. Wound up with good seats at a very good price.
Last minute purchase. All went well. Last minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went well
This was a frustrating experience. Tickets went on sale at Noon and it was crazy trying to lock down seats. It felt like every time I would click on a certain number of seats the very next moment those seats are gone. I know this is part of the demand, but if there's anyway to make this process a little less hectic than that would be nice.
It was an easy and overall enjoyable experience. Would buy from seatgeek again
My husband and son enjoyed there seats. And the show. Thank you.
Overall very good. Have used their site before and it performs to my satisfaction.
Sad that you exploit multi days events. Can't buy two different days in one transaction. Extra $50 in ticket fees.
Hi Brennan,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. It looks like you may have purchased two different tickets from two different sellers. Again, sorry for any confusion.
However, in regards to the fees we alway make sure that they're the industry norm. Ticketing fees are included in all ticket prices across the industry. Some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
Again, apologies for any initial confusion. If you have any questions at all, please feel free to reach out to us at [email protected] and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek
Nonstop "sorry, those tickets are no longer available" and "a network error occured" when trying to buy tickets. I feel like I got lucky in securing half-decent tickets.
Didn't have to print my tickets at home like the app said, just scanned from my phone.
I really liked the discounted price UNTIL the excessive "handling fee" hit, but all in all it's still a fairly good price and so far I have not had any issue purchasing, receiving, or using my tickets.
I am very pleased with SeatGeek and their transaction process is smooth as can be.
Always an easy experience with Seat Geek! Watch the Sears I want and buy on the fly.
Easy and fast just take like 3 minutes to find my best seat and the best deal to buy my ticket.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jose,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to [email protected].
Stay safe,
CX Team at SeatGeek