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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Good Experience. Smooth on-line transaction. Would be better if buyer got to choose mobile ticket app for transfer.
SeatGeek is a really cool online ticket retailer. My only complaint is that the two tickets I purchased for Tony Bennett are seats 5 & 7. It shouldn't be an issue for me but if I could make a recommendation, I would update ticket options to include "&" sign versus "-" sign. (Ex. Seats 5-7 vs. seats 5&7). I think this would eliminate any confusion for others trying to purchase tickets together. Other than that, the site is great and offers a lot of choices for events and concerts. Keep up the great work!
Frustrating experience. I would select a ticket. The system would cycle for minutes and then indicate ticket not available. So many tickets appear available. It took me 20+ minutes to get a non-preferred seat.
Also there should be a message on the site to indicate the process will move faster if the user enters their credit card and phone number in the account settings.
Quick and easy, I got great seats to the game thank you
Excellent service, very easy process. Appreciate the follow up to make sure the tickets get sent.
Great seats Great Price... I would definitely order from seat geek for future events
Awesome. Easy to use and fast. Got what I needed and when i needed it.
It was just ok
The quantity of tickets were sort of assumed and had to go through an extra step of figuring out why it was assuming multiple tickets are required
Hi Sunil,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. I see that you were looking for a quantity of 7 days. In order to narrow it down, you'd have to select the 'quantity' option about the ticket option in the main bar.
Again, sorry for any confusion. If you have anymore questions regarding the buying process, feel free to reach out to us anytime at [email protected].
Stay Safe,
CX Team at SeatGeek
Had no trouble purchasing tickets for a baseball game.
I order my was easy I had no issues at all. Will use again.
Good. Very easy. Very quick. No hassle. I will definite do it again.
Was easy to sign up and buy concert tickets. Fees could probably be lower, but what's new :)
Tickets came as told - process was easy. Instructions were clean and simple to follow.
SeatGeek is an awesome app to find concerts or events which I use all the time... the only reason why I gave a 4 star is because the fees are just way too high.
Easy and the seats were good - but I think tix should be cheaper esp when so many are left available
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to [email protected].
Stay safe,
CX Team at SeatGeek