SeatGeekReviews 2,561

DO NOT USE SEAT GEEK!
DO NOT USE SEAT GEEK! YOU WILL REGRET IT! I would give them a zero if it were an option. No customer service, rude, do not respond in a timely manner and they are unprofessional. I would not recommend you ever use them unless you want to lose your money, be taken advantage of and have no one respond via email, text, chat or phone. I lost $1000 from tickets purchased due to a reschedule, not a cancellation, due to Covid and then told I had to use them or sell them because it was not cancelled. When I tried to sell, no customer service allowed me to verify my payout method and it just sat there in a big black hole somewhere. I finally gave up and donated them to a local place in Boston to use or sell. This company is a joke.

Run away from this company run! They are the absolute worst. Paid for my tickets 18 months ago still don't have them or any idea when I will see my tickets. Zero customer service. The event has been rescheduled 4 times now! The venue has changed as well as the line up. The official ticket distributor for this venue has allowed refunds multiple times but not seatgeek. Stay Away! Will NEVER order anything from them again.

I used to love SeatGeek years ago. Now, I will never do business with them again!

I bought Braves tickets 4 weeks in advance. I was told the tickets would be sent to TicketMaster. What? In the meantime, my son suddenly gets picked to represent Region 3 in the Body Armor State Games for NC. Just so happened, we couldn't be in two places at once. I requested access to my tickets so that I could resell them. I messaged SeatGeek 3 or 4 times, with no help at all. My tickets were unavailable on SeatGeek and NEVER showed up on TicketMaster. Instead, I had to claim my tickets on the MLB app two days before game day. That app doesn't have a sell option. And oh yeah, I had to find my tickets that way on my own after hours of scouring emails. I was NEVER notified during my many inquiries that they would not be sent to TicketMaster, like I had been told. I was out over $250 and countless hours of searching for my tickets by sending inquiries to SeatGeek and TicketMaster. Don't waste your time or money!

I purchased 2 tickets to the Doobie Bros for 1,400.00. When I hit the purchase button, a page came up that said," WE APOLOGIZE, THESE TICKETS ARE NO LONGER AVAILABLE. PLEASE RESELECT." So, I went back and purchased 2 more tickets. These went through fine. One minute later they charged through the first order as well. I called and they absolutely will not give me my money back on the 2 tickets THEY said were no longer available. I asked to speak to a supervisor but have gotten nothing. I have a 3,000 charge on my credit card.

Tried to obtain Springsteen On-Broadway tickets today (June 10,2021). I was placed in a queue at 11:00 am for a noon sale time. At 10:30 pm I am still in queue. It is not my equipment. I have no response from Seatgeek customer service. The absolute worst ticket agency. Bruce Springsteen's management should not allow this to happen.

SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.

Published review 4/12/21
I really hope reviews like this will stop people from using this website. I've never had such a bad experience of purchasing tickets in my life. I bought 2 tickets for a hockey game, got the confirmation email that I was supposed to receive ticket from the third party and that I shouldn't be worried if I don't get it right away, because most likely I'll receive it on the date of the event. Which is already weird and makes no sense, but I went with it and waited till the day of the game. 4 hours before the game Ive got really worried, started reaching out to them, emailed twice, since didn't get a reply and it's already another day, not sure why they tell to specify that event is today so they can treat that email as a priority. First time I called I was on hold for 27 minutes, the guy on the phone was apologizing and saying he is going to make a request for my tickets again and I will receive them in an hour, if not he will make sure I'll receive them before the game starts. At that point I already promised myself never go with anything but Ticketmaster, saving $20-$30 dollars on a ticket is not worth all the stress they put you through. Anyway 20 mins before the game, still no tickets, I'm calling them, on hold for 25 minutes, the game is already on, I'm staying at the venue fighting for the tickets that I paid money for on the phone, the guy tells me "I don't know what happened", I'll get you replacement tickets, asks me to hold on, another 7 minutes of waiting to hear "sorry there are no tickets, we can refund you 120% of what you paid". Are you joking me? I drove to another state to get to the game, they had no problem with charging me for those tickets, but they can make sure I'll get them? This is absurd! 120% refund will never make anyone happy, when you ruined the whole day like this. Also that refund won't cover all the expenses when you are coming from another state. Coming to the game you paid money for and not being able to attend it. I've honestly never been in a situation like this, such an ignorance, terrible customer service. Since yesterday I had no time to listen about how they will refund me 120% because I had to figure out the way to get to the game that was already over 10 mins in, I had to call them next day, was on hold for exactly 27 mins third time in a row which means the are not busy, it's their system is to make you wait 27 mins to get to talk to someone. Clearly they couldn't do anything except to offer 120% refund, which of course will not make anyone happy after they ruined your day like that. Don't recommend it to anyone! Avoid SeatGeek! The worst.

Worst ticket company ever! They canceled my tickets, not my event, just my to tickets and told me I had to buy new ones. They didn't return my money, instead they put it in as a credit but won't let me use it to buy new tickets. They are pretty much just stole all my money and after 5 days of calling them they still will not release it to me in any form: refund or credit. Use a different ticket service.

This website claims to have tickets ready for you and 100% guarantee. That is not the case. Tickets were bought for the game is Lexington KY for Gamecocks and the tickets were never received! To make matters worse the tickets were over 1000 and not even a refund for their mistake. Where has customer service gone? What type of business takes advantage in this time. I would never recommend this company to anyone. The family was looking forward to this event for a long time and now it is ruined with false advertising.

STAY AWAY! I purchased hockey tickets through Seat Geek. They promise that the tickets will be DELIVERED in time for the performance or your money back. I NEVER received my tickets and I missed the game! A third party NOT associated with Seat Geek told me that my seats were available a few days prior to the game but the download failed and they were not able to deliver my tickets. Seat Geek refused to refund my money so I requested that the charge be reversed on my credit card. Seat Geek is now fighting me tooth and nail to keep that money even though they know their 3rd party source failed to deliver my tickets. Folks, this is NOT Ticketmaster. It isn't Stub Hub either. The other sellers DELIVER the tickets. STAY AWAY!

I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don't realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS, I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes!
Michael O