SeatGeekReviews 2,561

Bought through ticket master then seat geek tried transferring ( new partner for Barclays)for a week and assured me everything would be fine. After a dozen emails and phone calls " you will get your tickets tomorrow " they fixed the problem 20 minutes from showtime. I would need a helicopter to get to Brooklyn on time. $600 lost and they are blaming Ticketmaster, Barclays, and me for their technical error " we can't find the tickets "

I never write reviews, but the experience I had with SeatGeek was so bad I wanted to warn others from using this company. The long and short is that they don't stand by there own advertisements of seat swaps and you will lose your money.

I Purchased five tickets to a football game and two weeks out I realized I wouldn't be able to use the tickets. I emailed their customer service several times to do the advertised one time seat swap for credit of the purchased price. The only response I received from the emails stated that they have several inquires and will get back. They never did, so I contact customer service via telephone. Each call to customer service I was placed on hold for 58 minutes before I would be transferred to an agent. After each call the agent said they would take care of the seat swap and email me with a confirmation; never received a confirmation email, and I did this 4 times. 4 total hours on hold and no seat swap.

SeekGeek took me for $356.00. Don't ever use this company. The company is fraudulent and a scam.

Hi!

My experience with SeatGeek it terrible, we purchased very expansive tickets for US OPEN 2021 Men and Women finale before immunization requirements and we wrote SeatGeek immediately to have refund because our kid isn't vaccinated but they never respond or anything, such a shame of company like this… off course there is no phone to call. Do not buy through them any tickets…Even we wrote email to one of the founders and also he ignored us as well… Viktor Cakaric

I bought four tickets off this website. I received an email from SeatGeek stating I'd receive my tickets through email shortly. I never received the tickets that day and the next day headed to the Texas A&M stadium I tried calling, no answer, I tried emailing, no answer. By the time I made it to the game I had to go spend $240 more dollars on tickets. I've tried to get in touch to talk to someone and no one answers. I don't want you to spend your money on a site that doesn't care if you get your tickets or not. I'm still waiting on a call or email. I will not be ordering from here again. I've taken my card off the account and deleted the app.

So my wife & daughter purchased tickets this past April for last night's Harry Styles Chicago concert. Price for the two tickets and service fees were $943 and change. I told her she was out of her mind! My wife says "I don't know how much time I have left, my cancer could come back anytime, This is about making memories for a lifetime with our daughter!" I said "Buy the tickets!" Upon arriving they were told their tickets were not valid because someone had already entered using them. At the box office they were told it appears the seller had sold them multiple times on various sites. Do they not have some way of verifying tickets are on the level? This is upsetting on so many levels especially seeing as there apparently are no refunds thru Seat Geek. We have contacted them thru their website, and seek a full refund and for Seat Geek to go after the seller.

Bought a $300 ticket for a Dead and Company concert 3 weeks prior to show. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 2 hours on 2 different occasions. Am now having to dispute charges with my credit card company - worst customer service experience ever!

Paid over $240 for tickets that never arrived. Emailed customer service two days before event who assured the tickets would arrive that day…. Not only did they not arrive that day, they never arrived period. Was told if they didn't arrive that evening to contact them. Sent multiple emails, & multiple calls. Never got a response from the emails and stayed on hold for over and hour was never connected to a rep.

Purchased 4 tickets in section 118. We received 4 tickets in section 116. Very bad business. This was a birthday present snd seven out of my family we're going. We are now sitting two sections apart from what I was given an order confirmation on. How can you do that? I was told they can give upgrades but they even admitted this was a downgrade. And has ruined the whole family outing. We might as well be going separate. Spent hours on the phone and was told they would get back with me. Instead of packing for our trip, I was trying to get this resolved. Only bonus was a $50 refund from seller and a $100 credit from Seat Geek. Which means I would have to deal with them again to get it. No thanks! They don't get back with you like they say they will and absolunothing was resolved. That did a lot of good. Ruint the whole family outing! And these tickets were not cheap! Thank you again for helping me with this issue! Never again!

There is virtually no customer service in place for this company. I just filed a BBB against Seat Geek and my next recourse is to file a lawsuit.

This company is a scam! When trying to purchase tickets, after entering payment information, a message would pop up saying "oops something went wrong".
They charged my card 9 times (then it was refunded) except for the 4 tickets I purchased for $354.00. The tickets say that they have not yet been confirmed by the seller but it shouldn't take long. It's now been 3 days since my card got charged & still no tickets. I have e-mailed them multiple times & no response. I called customer service & its a long hold time 2+ hours & then once someone answers, they hang up. I simply want to cancel the order for those 4 tickets & get my refund. So angry & disappointed! Never using Seat Geek again! Stay away! Just pay the extra money & go to StubHub. Lesson learned.

I bought 2 tickets to see Garth Brooks in Seattle for $800. The concert was rescheduled at first and they would not refund the money as they said I could use the tickets in the future. I explained I am 5 months pregnant and can not wait for a future date and just wanted my refund. I have a screen shot from when I bought my tickets that I could get a redund up to 72 hours before the concert no questions asked. This is also a lie and false advertising. Garth ended up cancelling the tour and I asked for my refund once again now that there was no future show. They said I could have a promo credit. Um NO. I entered into a business and legal transaction with this company by giving them money for the product of two Garth Brooks tickets. They no longer have that product and need to give me my money back, a credit does not work and is theft and fraud. It is fraud because I only gave the company money in exchange for specific tickets and they are keeping that money without giving me a product. I am interested in a class action law suite and am filing a complaint with my credit card company and the BBB.

A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.

I had two tickets to a MLB event that was rained out and rescheduled for the next day. Unfortunately, I was given tickets to the 5:30 PM match on August 25th. I called this morning to try and arrange a swap for the 1:20 game but was not given any clear answers on how to proceed. I was not able to contact customer support until a couple hours before the event and therefore endured quite a bit of hassle and frustration. I couldn't list my tickets for resale until about 1 PM and even so, the platform didn't recognize the tickets I had in my possession. This resulted in me losing $300 and several hours of my time. I'm very unsatisfied with my experience and quite honestly, I don't think I'll use this platform in the future for my event needs. As I mentioned to the customer service representative I spoke to, I would have accepted a partial refund or even a credit towards future events in the case that I couldn't arrange a swap for the earlier game. As of right now, I'm very upset with my experience and I won't be recommending SeatGeek in the future.

I would give a 0-Star. I originally went to Seat Geek to purchase ticket and was told "There's a problem with your trans, please try again later. I went to Ticketmaster and bought similar seats in the same section. Later that evening I received an email saying, "Tickets have been confirmed." I responded to the email saying I didn't authorize a new transaction. No response. I called the next day and waited for 3-hrs on hold to talk to a rep. She said they would only offer a credit to my account that would be good for a year and would not refund my money. I asked to speak with a manager and was placed on hold for another hour. When the Rep came back, she said, "We're sorry all sales are final," and then pretended not to hear me and hung up. I notified my credit card company's fraud unit and it's pending. Never use Seat Geek or enter any personal information whatso ever to them.

I bought tickets two years ago for an event. They never arrived. Currently within 12hrs of the event, and no sign of my tickets. I spent 2 hours on hold waiting for a Customer Service rep. When I finally got ahold of someone, they acted like they couldn't hear me and then hung up. I also sent two emails to their customer service email. I can't even contact anyone to request a refund, so I just wasted $250. I will never use this company again. I am absolutely livid.

I was looking at a parking pass in the NEW Seatgeek app on my phone but the $56 price was a complete ripoff so I went to the Mets website and purchased a pass directly from them using my PC.

Later that evening I checked my email and was shocked to see an email from SeatGeek confirming my purchase of a parking pass!

Order# 6P2-5MMV7Z9

Not sure what the heck happened but I DID NOT authorize this purchase. I emailed customer service and an agent by the name of JARVEY told me he could issue me a $55 promo code once I agreed to not use/resell the tickets in an email which I did.

And THAT is where ALL communication ended. I HAD been fully willing to accept a promo-code instead of a refund but at this point I've had it and will be leaving the disputed charge in place.

This isn't the first problem I've had with SeatGeek but it WILL be the last! They will never see another dime of my hard-earned money and I was stupid to give them another chance!

Again DO NOT buy anything from these folks... the slightest problem and you'll be out in the cold unable to actually reach anyone competent that can help.

I purchased tickets for a show on July 31st. I got an email saying that the site didn't have my tickets yet but that they would be in touch with futher instructions on when and where I could pick these tickets up. Three hours before the concert and I still had not heard anything, I call back to ask for an update. Customer service gives me the run-around, saying that they are trying to get in touch with the seller and they will keep me informed. One hour before the show and I have still heard nothing. We ended up having to buy expensive tickets just to get in to the venue because we waited up to the last minute for the purchased seats from SEAT GEEK to actually be delivered. Halfway through the concert, I get an email with the electronic tickets (these were Ticketmaster E-Tickets purchased and sold through the third party Seat Geek site). HALFWAY THROUGH THE CONCERT. What am I expected to do with this? The site offers a "buyer guarantee" and assures that you will get into your purchased event no questions asked. I called to get a refund the next day and continued to get the run-around from customer service. I have the time-stamped email where the third-party seller sent the tickets well after showtime. I was hung up on twice and was told by one representative that he set up a scheduled call with his supervisor, which I have yet to receive. I'm having to go through my credit card company because SeatGeek refuses to assist me. Unethical business practice, false advertising, and fraudulent charges for services not rendered. DO NOT EVER BUY FROM THIS COMPANY.