SeatGeekReviews 2,561

I actually feel a little bit bad about posting a review on a product I have never used. That being said, I am hoping SeatGeek gets the message. I find commercials just get me a weird way don't like it will never use them its gross and annoying. I felt the same way about the Rice-A-Roni commercials when they acted like they were having an orgasm eating rice. I'm not a prude. It's just not fitting and somehow I just don't like it so the point is to make us want to buy and show the good points. ‍

I'm disgusted by their commercials. They're gross and I'm NEVER going to buy from SeatGeek because of this.

After 2 days, tons of emails and hours on the phone with 4 different reps they saw the seller was not being truthful or responsive with my ticket confirmation. The tickets I had purchased were back for sale on the site before I received them. They could not answer why and could not get a straight answer from seller. They told me they would tell seller tickets would not be accepted and money refunded and apologized for my experience but thanked me for the feedback. I was forced to buy other more expensive tickets to be sure we had seats and travel to the game based on their review of the correspondence and seller failing to follow through. World Series game happened. The next day they said tickets would not be refunded after two reps said they would be the day prior. Tickets went unused for the World Series. ALWAYS USE STUBHUB or any other vendor. They are fine as long as money should not be refunded which is where a good company steps up. I am a business lawyer for a living. This is the worst company I have ever dealt with any professional or personal experience.

Worst service, Not service but CON. I laugh at positive reviews that saying got tickets 2 hours before show, As If that's a good thing. SAVE YOUR MONEY

Purchased tickets to see Pretty Woman with my mom. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 4 hours collectively. Am now having to dispute charges with my credit card company - worst customer service experience ever! This company is complete garbage - do not purchase from them!

I bought World series tickets and ran into issues. I tried calling but there is no published number nor anyway to get help. I emailed their customer service, they have not responded yet. These are time sensitive world series tickets. I should have went with another site, the only support was through their email address so if you have any trouble you will have to rely on them emailing you back. I will never buy from this site again.

I highly recommend not to use this company.

StubHub and Ticketmaster are far better. I got the worst service ever and was lied to repeatedly. I purchased a ticket on 9 Oct for an event on the 22 of Oct. I never got my ticket. After 15 emails back and forth and at least 6 phone calls I got fed up and demanded a refund that I haven't received yet. I was told I would have it so many times I knew it was a lie before they even said it. I have email proof where I was told I would get it and it was a lie. I was told we would call you back in 4-5 hours never to get a call back. It was terrible. I went on Ticketmaster and got my ticket within 5 minutes. Seat geek is trash and i will not use it again. Deleted that app immediately. Now I want my refund. DO NOT USE THEM.

I wish there was an option for Zero Stars.

Great for buying tickets but if you have any issues and need to talk to someone it's going to Atleast take 3 hours out of your day to be on HOLD till someone picks up the phone. Ridiculous
Below are some photos that I was able to get before I gave up.

Awful, and they didn't ever send me my tickets and scammed me! Don't use them, as I'm still fighting for a refund. And awful customer service. They're terrible in every way.

I bought a ticket for a Harry Styles concert from SeatGeek. Got the ticket, showed up at the venue, and was told that my ticket was invalid and I would need to contact SeatGeek about it. I spent half an hour on hold before I talked to a representative that was having trouble even finding my name in their system. When they got it figured out, I was told I'd get a 120% refund. That was over a month ago and I haven't received anything. I've tried calling SeatGeek multiple times only to be on hold for nearly an hour each time. I sent an email, to which the only reply I got was to not send any more emails. I just want my money back.

Be very careful with Seat Geek, in fact, I would recommend not exploring on their website. I have tickets I was trying to sell, and was visiting websites (Seat Geek, Ticketmaster and Stub Hub). Seat Geek was the only site you couldn't see the full price (with the Seek Geek commission included) without providing credit card information. I am confident I did not hit any button saying "Buy the Ticket" and there was no clear message from Seat Geek that I had done son. Within 15 minutes, I got a notice from my credit card that a charge had been made. I immediately went to the website to try to cancel the inadvertent charge but the website is careful not to provide any avenue to raise this question. Nor does the website show a phone number. But, despite Seat Geek attempt to avoid divulging a phone number, I found the number by doing a web search. Within an hour of the wrong charge, I was able to call Seat Geek and explain the problem. The person on the phone did not dispute my finding that I could not see the full price without divulging my credit card information and told me that in doing so, I gave them the right to charge me for the tickets I was looking at. Seat Geek carefully designs its website to rip-off those who want full information. Do not use Seat Geek.

Please "Do Not" order any event tickets through seatgreek. I purchase some Rod Wave concert tickets and the concert was last night October 21st in San Francisco. I drove 2 hours to attend this concert and was told by the staff that I had to be fully vaccinated on which I was, because all military personnel has to be fully vaccinated but was told I needed proof. That is HIPPA violation. However I'm pretty sure that all the people that I seen in line was not fully vaccinated. I spoke with someone on the phone and was told that I could not get a refund. I served this country to protect evil harm and I was told that. I purchased my ticket like everyone else with no problem to be told that. I was really very piss off.

I purchased 2 tickets and a parking pass for a Pistons BB game and then COVID hit and everything was being cancelled. I contacted Seat Greek about refunds and was informed that if the event is totally cancelled and not rescheduled to later in the season, they refund back to the card the tickets and parking pass were purchased on. That was in March of 2020. It is now October 2021 and there has been no refund back to my VISA card. I will not use this site again, very disappointing.

Purchased tickets in one section and was given tickets in another section. Called and waited on hold for two and a half hours and was told all sales were final. The customer representative suggested I sell the tickets on their service and then buy new ones. ONE AND DONE! THIS COMPANY IS NO GOOD!

We bought EDC Tickets before covid 19 hit and the event has been postponed 4 times. I wish I could get the money back since 2019 but seat geek refused, fine. I would have gotten the refund though ticket master. We have been waiting for over 2 years. We moved during those period. We did upgraded the shipping address in their system as the direction said. Finally the tickets sent out without any notification. Got email from UPS that the package will be over night to the old house. Nothing I could have done at that point. I called UPS next day and let them know. They held the package on their facility and told us that we could pick it up with in 5 days, but we were on a trip and would be back on time. The only person that can call and rerouted the package is seat geek, so I call seat geek. The man said no worry he'll take care of it. I told him the situation that if only seat geek call UPS, they'll rerouted the package to the right address. 2 weeks later, nothing. I called back again and again. Each call took over an hour on hold. They always said Oh no worry, but NOTHING ever get done what so ever! Last call, said thing happened again. On we don't now blah blah blah. The even will happen in 5 days and the cost me double to book it now and I still haven't heard anything about my tickets. I don't think I'll ever see the tickets and here goes my 1000$ that I will never get to see again. The fee alone is 200$ This site feel like a scam to me at this point. I'll never ever ever using this site again in a million year and tell all my friends not to ever trust this site. Horrible horrible service.

Purchased seats for an event at the box office day before show... NO tickets received via email. Decided to call customer service wait 1hr 11min for an agent. Provided multiple forms of identification of payment including last 4 digits of card # waited over 3hrs for issue to be unresolved. Needless to say I was beyond upset and frustrated. I'll just stop here bc the amount already wasted has been overwhelming but this company needs to be audited and large venues need to stop using them.

I bought 2 tickets for a comedy show in Chicago and upon arriving the tickets are invalid at the door. Seeking more help at the box office it turns out they were sold multiple times in the seatgeek app so they were never even mine to begin with. $180 spent for tickets that were sold multiple times. Awful app and service. Do not use.

Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.

Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.

Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.

Today I was looking up tickets for a show for next April andd was just browsing when I came across this website and wasn'r ging to purchse yet but my young son clicked the order and it went through. I immediately tried to contact customer service, even before my order was confirmed and of course didn't get a reply. I contacted them once again. Now I am being told that sales are final? You must be kidding me. I want an immediate refund for this ticket that i don't even want and that is completely overpriced! I won't be able to sell it for what they are charging me. This is a scam please don't use this service.