SeatGeekReviews 2,561

Don't ever use this biz all they do is use Ticket master and charge you 3x fees. Do yourself a favor and just use ticker TM could of saved myself $120 on the same exact seats.

Please someone please reach out to me. I called about IU/Michigan ticket that was not delivered by Seat Geek. I bought the ticket 45 minutes before game time (on purpose, Big Ten Tournament games tend to have lots of available seats.). They didn't deliver the ticket. When I called, they BLAMED ME. Seriously you can listen to the audio if you have it, SeatGeek. They said it was my fault for ordering the ticket 6 minutes before game time. That's not true. I bought it 40 minutes before. When I proved to them via email that it was 40 instead of 6 they just dug in their heels. And refused to admit they were wrong. I spoke to CHLOE by the way. She will definitely remember. Chloe kept giving me wrong information about when the game started, when I ordered, when ticket was delivered. She was WRONG on ALL of these things several times. Really. 100% I can prove all of this. Please contact me. Then she started blaming me again and saying well you have to order it earlier. Also said it was my fault for leaving the arena area because they EVENTUALLY did deliver (she's right. They did. After game time, and after I had been sent an email saying my ticket is expired. And after I had left). So Chloe keeps blaming me and not letting me talk to anyone that can actually help me. She eventually admits she was wrong about all the times and jsut about every other thing she said. But of course she said it didn't matter, it's my fault that I waited until 40 minutes before tip, and that they will not help me. She also said that SeatGeek has never in their history given more than $50 in site credit. Lisa, a rep I talked to after Chloe was finished making fun of me, said that the $50 thing was in no way true. I'll never ever buy from them again. Anyone who reads this please understand it's all 100% true. I'd love to speak with ANYONE from SeatGeek who can help me. *******@gmail.com.

If I can give them a zero I would. Worse company by far, worse customer service everything. They take for ever to help you and don't even help you fully. I was told I would receive a call back to talk to a supervisor or get help 10 times and no one ever called back. I had to call them back! They cause problems and don't take accountability for it nor try to accommodate you because of what they did. I do not even know how the company is still running! The BBB revoked their accredited and they had every right and reason too!

DO NOT use this service! We paid for tickets we never received. Seatgeek is really good at taking your money but terrible at actually giving you what you paid for. We have called everyday and all they tell us is that the tickets have been transferred and that they will "reach out to the seller and get an update. And then nothing. No call back, follow up, and NO tickets. Worst customer service ever. We will NEVER use seatgeek again. Use vivid or stub hub they are much safer.

Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.

I bought tickets to a lakers game 3 months in advance. A week later i decided i'd rather go to a different game, so i started the "easy" swap/exchange process with seat geek. I must've spoken to every single incompetent person at the company. It took days to get any responses, and when those responses came in they were super generic "thanks for submitting your inquiry! Someone will help you shortly!" BS emails. They couldn't locate where my tickets were, to the point where they told me i had to login to my ticketmaster account in order to see my tickets... WHAT!? Going back and forth, back and forth for 2 months and i finally decided to just give up. I'll go to the stupid game i originally bought tickets for. I email seatgeek back telling them of my decision "just disregard my original request" and they reply saying "hi, we're still trying to do your exchange, please be patient". It's either a bot replying to emails or they have hired absolute morons in their customer service department. Kresna at SeatGeek is absolutely useless.

This site is a complete scam. DO NOT WASTE YOUR MONEY, you will not get any back or any service once you spend it.

Will not give refund. Scam. Resold my tickets and won't refund. Still out 560.00. Avoid these total $#*!s. Avoid Jack Grotzinger, this is a con with no accoutability. Please avoid and buy your tickets from a scalper, better deal.
Total mistake on my part to trust these $#*!s.

My SeatGeek account was hacked and someone took my $600 football game tickets. When I contacted SeatGeek they said there was nothing they could do and to contact my bank. My bank said that based on SeatGeeks' terms and conditions they were not able to refund me and told me to call SeatGeek back. I have spoken to 6 different representatives, all of which tell me a totally different story as to why I can't get a refund, and the last person I spoke with said they would get me a manager, which never happened. Here I am 48 hours later waiting to get a call because apparently the managers "don't have their own extension" just to retell my situation for the 7th time. That is a LOT of money that I lost thanks to this website and to no surprise they won't take accountability for their actions. It is absolutely RIDICULOUS that I have to go to such extreme measures when this website is the one at fault for not having proper security measures for their customers. I will never purchase anything from them again and will be posting this review on every site possible to ensure that anyone considering using this site turns away. If you are looking to buy tickets, use Ticketmaster and save yourself the struggle and time of dealing with such a sketchy company.

Beware! Unreliable seller! Concert was advertised as presented in 3 days with NO disclosure that it had been rescheduled for a date 6 months away.
I bought a ticket for an event scheduled in 3 days, but received a statement that a ticket for the event would be delivered to me within 48 hours of the event occurring over 6 months from today. Which I am unable to attend! Bait and switch! No recourse because the event was rescheduled and not "cancelled." I paid $60.00 fee to seller for this "privilege." Overpriced and fraudulent. I'm apparently standing in the "stupid" line and DeadBeatSeatGeek profits from suckers like me. Bad experience.

I purchased tickets last year and resold them to seatgeek, it's now 2022 and I haven't received my money. Horrible experience, will never purchase from them again. I've called multiple times and spoke to representatives and they first told me your bank is not allowing the refund to come in which was a complete lie due to me contacting my bank. I've also asked to send me a check for the amount owed which is $180, for a huge company with a lot of money I can't believe they wound refund me the money that is rightfully mine. Please go elsewhere to purchase tickets.

My daughter bought ticket to Billie Eilish through SeatGeek. They must be affiliated with Ticketmaster because she received a link from Ticketmaster, not SeatGeek. But the tickets had no information - no seating or other info. She spent hours on the phone with Ticketmaster (who said her order no was not valid) before they sent her back to SeatGeek where they gave her the runaround saying the seller hadn't released the tickets. Their guarantee says they will provide comparable or better seats if this happens and their website showed plenty of seats available but they just strung her along saying they were trying to contact the seller and advising her to wait to see if the seller released the tickets. I checked BBB and they have ~ 1200 complaints and at least 1/4 of these SeatGeek never responded to or did not resolve. BBB revoked their accreditation and gave them an F rating. Besides losing 2 days sitting on the phone, she is out for hotel rooms, gas, and time off from work and still hasn't received a refund. There should be some sort of recourse - SeatGeek should not be allowed to operate. I understand that they sell 3rd party tickets but they take the money, they are responsible, and they should honor what they say on their website. Bottom line is that you are taking a huge risk if you buy tickets from SeatGeek.

I purchased tickets only to find out that the already incredible fee was per ticket ($100 for a $300 ticket). I had no intention of paying $100 fee per ticket and I informed them as such within minutes of the transaction. After many emails and phone calls, SeatGeek refused to refund my money or offer any solution. Their "solution" is to suggest I sell the tickets again, on which they will get fees on that sale, and so on, and so on. I threw away so much money and they would rather be greedy than make a happy customer who could return to use their service again. Bad business. Don't buy!

Wife and I used Seak Geek to acquire tickets to Hamilton in Fort Worth Texas last weekend. The tickets never arrived per the 24 hours prior to the event commitment. We contacted Seat Geet twice prior to the play and unfortunately the tickets still didn't arrive. My initial reaction was to write a bad review, but I didn't. Although disappointed we didn't get to see the play, the follow up service from Seat Geek was impeccable. They communicated frequently, refunded the cost of the tickets within 24 hours and took full accountability for the mistake. It would have been too easy to give Seat Geek a bad review. That said, I think they deserved better based on the follow up and how they addressed the issue.
WELL DONE SEAT GEEK!

Buyer Beware! Do not buy tickets from SeatGeek during the pandemic because if you are quarantined, sick with Covid-19, or want to sell your ticket(s), makes it is impossible to get your money back. SeatGeek's sell option is very time consuming because of their delays and difficulty in reaching a person to help you do so. I purchased 4 tickets, got Covid-19 symptoms and wanted to sell. They delayed responding to my attempt to sell for so long until the date of the event occurred or had past. The email to contact them is worthless! When they do reply to your email it is a survey for how well the SeatGeek person who responded to your email, who has no authority to resolve your issue, has done. Very frustrating to contact them with email. They are using scammer techniques to keep your money during the pandemic. They will not give you a coupon code for a future event for replacement if your issue is not resolved. Beware!

Anyone else offended by Seatgeek Butt in your face commercials? Streaming into our living rooms. Please get them off of TV!

Seat geek was going to charge me about $17 more per seat than the original website. After going through the original website I saved $45 more then I would have going through seat geek. I added screenshots of the ticket comparisons before service fees. What a scam.

Awful customer service and they don't give a 24 hr window for a refund. They give you a promo code credit to use in a year which is USELESS if you don't have the opportunity to travel or attend another concert elsewhere, plus it's only one-time use. Next time I'll just buy my tickets from Ticketmaster or Vivid seats like I normally do. I got burned for trying something different.