SeatGeekReviews 2,561

I'd give zero if I could I am absolutely appalled you would rob me 170 usd for three tickets for my 4/20/21 Chris webby concert refused to give refund or work with me at all never use SeatGeek they will rob you

I sold my Elton John tickets over a year ago.
He canceled the concert again but seatgeek won't pay me my money? They supposedly don't have my money someone holds it.! So I sold the tickets they have that person's money and my money for 2 years? You gotta be kidding me do not buy tickets from this website

SeatGeek has a guarantee that tickets will be received in time for the event. I did not receive my tickets on time but they have not refunded me nor responded to my many phone calls and emails. My concert was 5 months ago. I was "patient" as was requested by several customer service reps.

A 100% return DOES NOT MEAN you get a refund for 100% of the money you spent. It means you get a credit for that amount to use on your next SeatGeek purchase. No way around that. They also have weird restrictions on what you can buy with the promo code return credit. So basically, good luck getting your value back after you give them your money. Horrible ticket service company!

WHERE IS MY MONEY! YOU GUYS HAVE GOT TO BE THE WORST LYING, DISHONEST COMPANY IN THE UNITED STATES. YOU CHARGE PEOPLE FOR AN EVENT THAT COST MORE TO ORDERED THROUGH YOU ORGANIZATION THAN IF YOU ACTUALLY PURCHASE IT AT THE VENUE. THE TICKET NEVER SHOWS UP AND YOU LIE ABOUT SENDING A REFUND TO GET PEOPLE OFF YOUR BACK WITHOUT ACTUALLY REFUNDING THEM. I WILL BE SURE TO LET OTHERS KNOW OF MY EXPERIENCE AND YOU CAN BE SURE THAT I OR ANYONE ELSE I INTERACT WITH BE USING SEATGEEK EVER IN THE NEAR FUTURE! IT HAS BEEN A MONTH AND A HALF AND I STILL HAVEN'T GOTTEN THIS ISSUE RESOLVED.

I had tickets to a concert and the concert was cancelled and rescheduled and they never notified me. That's bad business! I wanted a refund because i couldn't make the new date but they would not give a refund. Then I called the person that they actually got the tickets from and was told seat geek don't like giving refunds because they would lose to much money because they jack up the prices. Now I will buy directly from the person they bought the tickets from for a cheaper price plus he said he would of refunded me my money back for the cancelled show!

I bought tickets to a The Weeknd concert as a gift to brother. The return policy states that if an event is postponed, you get a credit to use for the future purchase of those tickets. If the event is cancelled, you can get a cash refund. The concert that I booked was postponed, so I was issued credit in the form of a promo code. I bought tickets to the rescheduled concert, and then the entire concert and tour was cancelled altogether. I tried to get a cash refund, but according to Seat Geek, since I "used a promo code" to purchase the tickets, I couldn't get that money refunded, even though the "promo code" that I used was my own money. I've been trying to get a refund for months, and the tickets were purchased over 2 years ago. Your emails won't be answered for weeks and sometimes not at all, and they don't even list their support number on their website (it's *******101, by the way; please call them as much as possible). The company is totally untrustworthy and doesn't even follow through on their own policies. I would give them 0 stars, but that's not possible. Please don't buy anything from this awful company, because even though they're a big name, they're complete scam artists.

Ordered tickets 2 months before event. Never received a email to claim tickets. The day before the event I received a cancelation. Customer service is overseas and are terrible. Never received a refund after several attempts. Don't get screwed by this company like I did.

Worst experience selling my tickets. No customer service phone number listed on website. Had to google service for one. Then called customer service put on hold to await response from rep. They sold tickets that I delisted after the original date was canceled when the game was re-scheduled yesterday they automatically relisted the tickets with out my approval. Going back to Stubhub. Flyers never should of changed to Seat Geek from Stubhub. Absolutely terrible customer service.

Purchased Bears tickets to be from Santa & then my family got COVID, so I knew we wouldn't make the game. Was very disappointed with support for many reasons. What looked like should have been an easy option of reposting my tickets on their site was not possible because they couldn't verify my bank account within two weeks. Why couldn't they put any sale funds back to the credit card I used to purchase the tickets originally?

Also frustrating, it was difficult to find online articles explaining how I could get the ticket bar code information to post the tickets on another site (Ticketmaster or Stubhub). After being on the phone for half hour, I finally got to a representative that could explain to me how to see the bar code values (had to click into each ticket one more time on their app).

Know that my getting COVID was not their fault, but didn't feel like much of a valued customer that there was nothing they could do for me except make it super difficult to repost the tickets on another vendor's site.

One hour before my event I had no tickets from seatgeek and had to go to the ticket office to straighten out the mess. Not happy, won't use seatgeek again.

Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".

I am based in Europe and I was planning to go to the US for an event. I booked my tickets through SeatGeek however the event was rescheduled. Therefore I am no longer able to attend. I would normally expect to get a refund however, the customer service asked me to sell my tickets through SeatGeek which by default is unacceptable!

I had no other option to get my money back so I decided to do so. To my surprise, the SeatGeek systems require US mobile number in order to work and sell my tickets. Without a US mobile number, you cannot sell your tickets!

When I contacted customer service about it, instead of issuing a refund, I was told to search on google for an alternative platform to sell my tickets...

If SeatGeek cannot support customers without US numbers, they should not be selling tickets outside the US.

Bottom line is that if you do not have a US phone number, you should not be booking through SeatGeek!

After our event was canceled by the organization hosting it because they had a mass outbreak of covid the company refused to refund our money. I've never argued so hard for a company to do thr right thing. They obviously don't back their customers.

Purchased tickets for an the Iowa /Illinois game. Never received the tickets event. Tried calling several times and was told someone would contact me with refund. Two months later still no refund.

I wanted to bring my son 11 1/2 years old to basketball game in the Barclays Center in Brooklyn his mother doesn't want him to get vaccinated so he cannot go to the game I called seat geek to get the refund they don't want to get you very fun very and understanding people sitting there and ripping off all the public all the businesses in New York and outside of New York give respond to people I purchase the ticket tonight before they refused to give me the tickets I want to go to complain to the city of New York and I'm going to put a review on Facebook I heard all the people to stop using Seatgeek. You would not get your money back if anything happens and there will not call you back

My tickets were never released —Hotel expense then sat in a nice restaurant on hold an hour for SG to answer. They gave lip service of apology but 6 weeks later still no refund after many attempts. No tickets plus travel hotel and restaurant expense
Will seek credit card resolution service
No one should be told they may not get tickets up to a few hours ahead Poor policy Consider the risks carefully. They don't respond to contacting.