SeatGeekReviews 2,561

Bought tickets to a Broadway Show back in January. Just received a note today (five days before the event) that the tickets are wheelchair accessible which was not mentioned online when I bought the tickets or when I received the invoice. Of course they are offering me a refund or an exchange for TWICE the price for tickets in the same section and the same row. I thought they would exchange the tickets for what I paid... no way. I have bought many tickets from them in the past without issue but I won't be anymore. Buyer beware!

Customer service is horrible. Still has not transferred my tickets and my concert is tomorrow. I will be absolutely furious if i do not receive them because they were $300.

Bought tickets for seats and the tickets came as standing room. Sent emails to customer service and they told me to sell the tickets again, I literally lost $150+ just by this. NEVER USE SEATGEEK!

I purchased event tickets March 9,2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and seatgeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.

I paid $50 for tix that were actually $30 and was not able to access the tix. Been dealing with the CS dept only to get the run around about a refund that they claim to "escalate" and do nothing. Seatgeek is a RIPOFF!

If I could give a zero rating I would. The customer service is AWFUL. I bought two tickets and they charged me for 4. There is no order confirmation for the two tickets I never purchased and they are unwilling to refund me so I am out $350! The told me to just sell them. I tried listing them on their site and it keeps giving me an error message about the date of birth format (which is prepopulated as MM/DAY/YEAR but then asks that I put in year-month-date). I still have no resolution and have 5 days to sell. THIS SITE IS HORRIBLE! SCAMMERS. I would upload my receipt confirmation but i was NEVER given one...

They do not confirm that sellers have the tickets. Sellers can sell you tickets and have you waiting to receive them. You will receive an email saying sellers has sent your tickets. Check your, email, spam ect. Then when you notify seatgeek the tickets where never sent... well good luck. Meanwhile the seller waits to see if the tickets increase in value. If they increase they will cancel your purchase the day before the event leaving you ticketless and back looking for tickets 24 hours before the event. All seatgeek does is refund money and that takes 7-10 days so when you do find other tickets you have to have extra money to pay while money is refunded. Nightmare! Use stubhub or vivid. Seatgeek is a trash company.

Terrible. So bad. Customer support will not help & i have had these tickets for 2 years and cannot resell them. I am not given any support they have just taken their money and does not care about the customer. DO NOT RECOMMEND

Awful customer service. I returned tickets twice and they combined the promo code into one which only allowed me one new purchase. A complete waste of 100 dollars and not even a response from their customer service. Just a link to an article.

I ordered two tickets to American Utopia a week and a day before the event. I never received the confirmation e-mail and went on a hellish odyssey trying to get my tickets that involved 9 e-mails requesting support and over eight hours on chat with support and i FINALLY got my tickets today. The day of the event. I have NEVER in all my days and I got to a LOT of events been so frustrated with a secondary source. DO yourself a favor. Don't use them.

The TV commercial is very disgusting. Who wants to see someone move their posterior on national TV. NO ONE. Please remove the TV commercial. No one want to see it. Thanks

I got ripped off! I ordered 4 tickets to an event. Got to th venue and found out tickets were $30 after Seatgeek charged me $35 PLUS 16.50 per ticket. Then the ticket link DID NOT work so I missed the event and now Seatgeek is giving me the run around instead of a REFUND! I'll NEVER purchase from them again and advise others not to! Biggest legal SCAM EVER!

Who wants to see someone's $#*! talking to you. Your marketing IS awful. We mute your stupid commercial everytime. That is so disgusting!

I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best

I bought rockets tickets and it was sent to a axs account that didn't exist. Wasn't able to log on to the account and had no access to the tickets. No refund, no ticket swap. NOTHNG. Basically scammed out of the tickets never buying from seatgeek again. Terrible customer service. Very disappointed I always bought my tickets from here

Event rescheduled for 3 months later due to Covid-19 and I was refused a refund or credit despite no longer being able to attend (I now have a newborn at home). In addition to that it took over a month for me to talk to someone to even list my tickets (so they never resold) because they got rid of their customer service phone line. They're scamming families! Avoid SeatGeek!

I used SeatGeek to buy rodeo/concert tickets for Houston to see Chris Stapleton. Price was good bought the. Early. Then out of no where my money was refunded with no explanation. Took forever to get a rep on the phone. They said that the tickets were no longer available and the refunded my money. I had family coming from out of town, hotels and flights booked for this event. Now the show is sold out and can't go the rodeo without a concert ticket. Rep was less than helpful and said there was nothing she could do. Acted as though the refund made it better. I never received an email from them about it it either. Just a notice from my bank that my money had been refunded. I'll NEVER use them again. My sister who is coming from out of town said she had the same issue but with Cubs baseball tickets.

I bought 2 hockey tickets and was charged so much in fees that I could have bought a 3rd ticket on ticketmaster for the same price. They are charging $30 in fees PLUS tax per ticket... a complete rip off. I should have done more research before purchasing but will definitely never be using this site again. Once you factor in fees you'll find better prices almost anywhere else

Look, people make mistakes. Sh! T happens. But when you need help, Kelvin/Telvin with Seat Geek will get you what you need ASAP. I am writing this at 9:51 PM EST. Here's what happened, and here's why this is this was the best experience I've EVER had with customer service.
I made a typo on my email -- my tickets were going to be sent no where. I was so anxious as my event was coming up. I emailed a few days ago, no response. I called today around 8:45 PM EST. Kelvin/Telvin answered and asked what had happened. I explained I made a typo when signing up and the email was wrong, furthermore, that email did not exist, and I needed to change it. He PERSONALLY reached out to the seller and fixed it for us. Gave us a call back at 9:48 PM EST (less than an HOUR later! WOW!) and it was fixed! Our account had the right email and the tickets would be sent the day before! 10/10 Experience! Thank you Kelvin/Telvin!