SeatGeekReviews 2,561

Don't buy from this platform. I bought tickets on 8/20/2022 to a show that night. When I arrived at the venue, the tickets wouldn't be accepted. Turns out the ticket was for the same show the night prior, 8/19/2022. How can a ticketing app sell you a ticket to an event that occurred in the past?

Following the event, the support team was unable to provide timely service in performing a refund. It has to be "escalated". Here we are 4 days later, no resolution.

Bottom-line, there are plenty of better platforms to purchase tickets.

I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!

Show I booked and paid for cancelled along with rest of tour. Easy enough, right. Money back for show that didn't happen? Nope. "All sales final." Of course that was after the cancellation. All that BS on their website about guarantees and cancel at any time is just a lie. Ironically the venue also emailed me news of the cancellation and told me to contact point of sale for full refund. Bye Bye $600. I've emailed and called so many times that I'm just going to give up and do my best to inform everyone what a crook SeatGeek is.

I purchased tickets for the Diplo x Bad Bunny concert 8/13/22. I purchased 6 months before the event, (sent an email I will receive the tickets 48-24 hours before event) this wasn't the case. I spent over 8 hours between 6 different representatives and was hung up on, lied to, even sent a fake screenshot of a "transfer ticket" that never was sent to my email. They told me under their policy I couldn't be refunded because the seller sent proof of transfer (lies, lies, lies). This company had me outside the venue 30 mins before the start begging for new tickets, then I was hung up on and didn't get any further communication! I went and purchased new tickets through Ticketmaster. I decided to go to the seats I originally purchased from seat geek and found both seat I bought were taken, and sold to other people. They are a terrible company not backed by the BBB. They lie, steal, and cheat. A truly disgusting company! Stay away!

Horrible service hidden fees that they don't tell you about and also no refunds and u can't sell back so u are just out of money if u don't use tickets

I purchased 4 tickets for 2 mets games on 2 different days. A Saturday and a Sunday to make a weekend trip with my wife. Saturday tickets went well and all was good. But I had never received sunday's tickets, I'm was unable to go to the game because of it. It also costs me an extra night at a hotel that we were staying at simply because we had tickets for sunday's game. Since we didn't have tickets for sunday's game there was no reason for us to stay Sunday night. So I'm out of 150 for the hotel another 100 for the tickets.

Bought a parking pass for an MLB game on the site. The parking pass would not open. We had to cash park and I finally after a lengthy ordeal got a hold of customer service. Customer service could not open either. They will not give us a refund unless we provide the ticket for cash parking. I explained we did not get a receipt for cash parking but they will not give me a refund of $124 unless I can produce it. I provided tickets to the baseball game but that's not sufficient. This is complete fraud. The fact that my ticket didn't open is not relevant to where or how we parked since the pass they sold us didn't work.

The baseball gm. Was canceled rescheduled for the next day. I couldn't make it. Seatgeek refused to give me a refund or issue another set of tickets. Lost $ 1200. Upset

Seatgeek is horrible. They just buy your tickets from Ticketmaster and then block you from re-selling the tickets on both sites.
Customer service lies. Total scam. Never buy from them. Just buy directly from Ticketmaster or box office.

After ordering, paying and recieving a ticket to the Atlanta Braves game, I was turned away at the gate by the ticket scanners saying my ticket was invalid. The Braves ticket office tried to help, but found no record of my ticket in their system. The game was sold out so purchasing another ticket on site was impossible. No 800 number to resolve the issue and all I could do was text on some stupid chat site. The chat person was useless and I was left stranded outside the game. All I got back was an apology and a refund. Never mind the travel expenses. Awful experience. Never use them! You've been forewarned.

I tried to get a refund right away after I found out this was from ticketmaster. They didnt want to refund me but give me credit for it. I highly suggest anybody not to use seat geek they are a fraud and scam artist. Please dont use them

Zero Stars Stay away from SeatGeek. Purchase from StubHub or VividSeats. I flew my wife across the country for a concert. Paid for tickets 2+ months ago. Day of show and no tickets. Support hides behind refund policy and blames venues for not releasing tickets. Purchased from a competitor and fulfilled immediately. First chargeback I have ever filed. Zero trust. Zero service. Stay away

Money was taken from my account when trying to purchase tickets. In app, put in my card information and was ready to pay, hit the last purchase button and the load back page said an error occurred. No big deal. Except it had already withdrawn the 179 DOLLARS from my bank account! No email conformation and nothing in the app showing I purchased said tickets. Yet they took my money -.- WTF!
Customer support? Oh that's right they don't have any. Suspecious. Finally spoke to "someone" on live chat and was told it would be refunded in 48 hours... why can they take money so easily, for literally no reason now, but can't return it immediately. Thiefs!

I purchased tickets to a concert 2 years ago prior to COVID and never got them. After multiple emails and phone calls ro SeatGeek with the same response every time..."we are trying to contact the seller. The seller is having issues with the transfer platform." we still do not have our tickets. Now we miss the concert, are out $600 and have wasted time off used for our jobs due to the rescheduling of this concert twice. We only used SeatGeek because we could purchase 4 tickets vs 2 at a time through Ticketmaster. Next time, we'll pay more and risk being separated from our group just to ensure ticket delivery.

I purchased concert tickets to a concert that happened to be postponed for 2 years due to COVID. A week before the concert, which I still did not have my tickets, I reached out to check on the status. (I must admit, maybe I was a little impatient as the tickets were to be delivered a day or two before the concert).
Luckily I did. I was informed the seller could no longer fill my order?!?! I was given replacement tickets in the same section and a few rows closer, it did take multiple emails to secure the tickets.

I am not sure if I would have had the same results had I waited until I was due to receive the tickets, but I did receive tickets to the concert. It was a little bit of a headache because there is no customer service phone line and I was at the mercy of the customer service chat. Fortunately, I had a great customer service agent helping me.

I made the terrible mistake of agreeing to use Seatgeek to reserve tickets for a show. A vey bad decision. It took over two hours and multiple emails (they do not have a phone service or a phone number) to get the tickets. I will NEVER use this service; I rather not attend an event than go through this nightmare again. Stay away from these guys.

I would give zero stars if I could. I don't have enough space to type what I need to, but when trying to sell some tickets purchased on this app, it somehow linked some totally different tickets that I had saved in my MLB Ballpark app. I wasn't trying to sell the MLB Ballpark tickets, only the ones purchased through SeatGeek. The tickets that ended up selling were valued way more than what I set the selling amount for. Yes, I would think at some point I should have noticed the wrong tickets were listed, but the MLB tickets should have never even linked with the Seat Geek app. I will never use any of these again. I lost alot of money over this.