SeatGeekReviews 2,561

Do not use this ticket platform! I bought a ticket for a concert that ended up getting rescheduled (which I did not know) and Seat Geeks website did not have the new date and will not give me a refund!

The customer service is as poor as any company ive every worked with. I talked to multiple people Jose E was the worst of all but completely unhelpful. Work with them at your own risk

On July 2022 we purchased 2 tickets on SeatGeek to the Nelly concert at M Resort Spa and Casino in Las Vegas for the night of Sept 17th 2022. On the morning of the Sept 17th, my wife called the venue around 10:00am to find out a little bit more about the location and attire for the evening. At that time, we were told that the concert was rescheduled to the night before (Sept 16th).
We called both M Resort Spa and Casino and SeatGeek. Neither are claiming responsibility and are saying it is the others responsibility. Ultimately, no refund was provided. Not even a credit was given from either.
Does this sound fair to anyone?

Do not use Seatgeek under any circumstances. They are a pathetic excuse for a ticket vendor. Never in my life have I had to deal with a more disorganized business than Seatgeek. They told my tickets could 'not be fulfilled' 2 hours before the concert. I had bought these tickets two months before and they waited until 60 minutes before the show to let me know my tickets were no good. Only after I had to call because I didn't know where my tickets were after paying them nearly $400. They said they would refund me 120% percent. A month has gone by and I still have not received my full refund. They just explained that they did not record my paypal email correctly therefore they could not send me the refund. This is simply a lie, I made them reread me paypal email back to me a month ago so that they wouldn't have an excuse to screw me over again. But they found a way! Now I have to wait another 20 days for the refund to 'process'. This company is a joke. Any 4 or 5 star reviews you read were probably written by bots. Please just use Stubhub and save yourself the months of headaches. A scalper outside a run down ballpark has more integrity and intelligence than the muppets at this company. How hard can it be to buy and sell tickets?!

Dont do it! I lost 478$ and ended up buying again on Ticketmaster. Complete frauds. Never use this company trust me awful.

Went to ER for health concerns and tested positive for COVID. Provided proof from USC Keck. Basically, SeatGeek could care less if I go and infect others. AVOID THEM!

We bought 2 tickets since April 4th to go to Tom Jones concert. Cannot attend, they will not give our money back. We had not even received the tickets and see if by any miracle we can sell them. NEVER buy tickets with Seat Geek IT IS A TOTAL FRAUD

Need i say more. This was a terrible decision. Never got the tickets, the support absolutely has no power or authority to get tickets, since they are only a 3rd party group who seem to be offshore from the US. I lost over $600 on this, lost 3 tickets, dissappointed my family. When I suck as a result of someone else, I have no mercy. SeatGeek sucks, huge mistake.

I bought 4 tickets for me and three other friends. I was informed later that I would have to work that weekend. So I returned the tickets under the impression that they would be REFUNDED because the stupid site said "Refundable until Sept 28" and today is 9.16. Call customer service to get my money back but all they can offer is a promo code. And that sucks because I'll never use SeatGeek again. It's a $#*!ing scam. They take your money for your ticket, resale them when returned and KEEP YOUR MONEY! If I could give 0 stars I would. It's a SCAM! Save your time and money and go buy your tickets elsewhere.

Never used your service, but after reading people's heart aches I will never do busy with you!...
PEOPLE WORK HARD TO GET OVER PRICED TICKETS TO EVENTS. Some taking there families and YOU screw them over. SHAME ON YOU! TO MUCH OF THIS $#*! GOING ON IN AMERICA. I HOPE YOU GET YOUR DAY IN JAIL!?!

Update: it took some time and a few tries but I finally got refunded for a canceled show. High markups, wasn't able to get tickets until close to the date of the show.

Terrible Company, we did not receive our tickets and their 100% guarantee is trash! They refused to replace our tickets like they state on their site. We were on the phone with them for a total of 12 hours in 2 days. DO NOT EVER go through this company for anything. Our family traveled to Charlotte and paid for hotels and our trip was ruined.

I purchased tickets from Seat Geek on several occasions and they are inconsistent on delivery. I finally stopped using them when I did not receive any tickets at all and they would not provide any compensation. They instead chose to blame me and told me that I needed to ask a third party to figure it out. The third party told me to work with Seat Geek. Other devices such as Stub Hub are way better and simpler to use. Have a fun time at your concert!

I bought tickets to the Seahawks Denver game back in May. The tickets seems to show up in the seatgeek ap until the last two weeks before the September 12th monday night football. Than they disappeared. After making a phone call I was told they sent me a link and I did notclick on it. In time and they were deactivad. To get my tickets back to go to Walmart and buy a prepared card for 200 and get it to them to get my ticket back activated. I never received no such link of course. Than he said if you dont do it with I said $#*! you. He said he canceled my tickets with no refund. I paid 920 dollars. And than realized I'd been scammed. $#*! THIS company. I'd be damned if I'm paying 200 more dollars. Than I called the real ticket Master and was told it was sold out and not 1 ticket inn that stadium wS sold in my name including the two fake sets I thought I bought. $#*! this company I guess you live n learn. DONT buy any tickets from this company. Especially the Seattle Denver game itscompletelysold outs pet the real ticket master. And this company is still selling these fake tickets kits BUYER BEWARE

Bought a pair of floor official platinum tickets for NCT127's upcoming LA show ( i'm a bit inexperienced so didn't know at the time that these were basically ticketmaster's way of scamming) and decided to resale them to get even better ones. I found a great pair on seatgeek for a super good price in comparison to resale on ticketmaster! Initially I was really worried about the ticket delivery, since the site said they'd be transferred around October 1st ( just a few days before the show) and I had read reviews from people who never ended up getting their tickets :(( However I took the chance and right after I made the purchase both tickets were ready + are currently waiting in my ticketmaster account :D So pleased with the entire experience and cannot wait to see one of my favorite artists up close and personal <3 Thank you seatgeek!

Way overpriced tickets. Found better seats for less money on a different site. Got scammed out of my money cuz they said it was easy return. All they give you is a promo code for the same amount that you have to use on the site!

Purchased tickets for Lady Gaga in Atlanta for my daughters. Received all notification the transaction was complete, my credit card was charged, the tickets were accepted. They were never transferred to my Ticketmaster account in order to access via mobile app, spent two days on the phone with customer service. They acknowledge I did buy them, they can see them in their system. Stay as far away from this company as possible... do not use them! Still fighting for my refund, the management is a joke.

Purchased tickets and they " disappeared" no accountability and zero tracking ability! Customer service lacking responsiveness… DO NOT USE

If you want a stress free experience for your event do NOT use this website. I will never be doing third party again. Was told over and over again by their "support" that I would receive my tickets via mobile transfer. Then when it was 24 hours before the event they switched and said the tickets will be at will call. I showed up to the event and had no tickets for me at will call. Had to purchase three new tickets, no where near where we wanted. Just safe yourself the hassle and don't use them

You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.