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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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The instructors, lessons and business ethics are great! Golf is one game you can play or try to play, for a long time (50 years in my case). I had a mid-level membership with RevolutionGolf.com ($57/year). This year, I had a total hip replacement and can not benefit from lessons, so asked if I could have a refund of this years annual subscription. AdamR after a few minutes, issued me a refund!. It is great that there are still some companies that have: "Good Heart".
No customer service phone number. Charged tickets never go tickets said sold. Terrible service
Hi Bruce,
So sorry to hear about your negative experience using SeatGeek. If you were charged for tickets, but didn't receive them, please reach out to our customer service team. We will make things right for you. You can email us at [email protected] or call our new customer service line at (888) 506-4101.
I bought seats and then recieved a message that they were already sold. So we bought different ones and again, same message. My credit card has been charged twice but no tickets! Then I decided to read blogs about them. Man, wish I did that before I bought tickets because it appears no one gets their tickets fromt his company. Shame!
Hi Yes,
We're sorry to hear that you had two orders in a row that couldn't be confirmed! We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at [email protected]. We'll make sure everything is made right!
Apparently my ticket transaction didn't go through but they held my money for 4 days!
Hi Isaac,
Sorry to hear your transaction didn't go through. It sounds like you may have had a pending authorization hold on your account--for many online purchases, the payment processor will send the expected total as a pending charge to your bank. As soon as our system recognizes your transaction as failed, the pending charge is voided out. Often times it can take a few business days for your credit card statement to reflect this, but your bank will usually wipe the pending charge from your statement even sooner if you get in touch with them. Apologies again for the inconvenience!
You cannot find out anything about status of your tickets or if your credit card has been charged. No phone # to call. I have purchased many tickets from other sites without any problem. They can't even answer my email in a timely manner. Stock email saying we will get back to you. The game I purchased is tomorrow. How long do I wait!
NEVER USE SEATGEEK!
Hi Marie,
We're so sorry to hear about this frustrating experience! We take our customers feedback very seriously and have taken a number of steps to improve our customer support in response to feedback like yours. We now have a customer support phone line, and we've more than doubled the size of our team, which has dramatically reduced our response times and allowed us to expand our available hours.
We're so sorry that these systems weren't in place at the time you ordered, and we're grateful that you let us know how we could improve our service!
Their Listings are misleading if you do not read them carefully. If you find one and leave it, and try to return to it, you may get a separate seat listing. Attempt to merely exchange was greeted with long phone wait and garbage line that it was already accepted, and they could not merely exchange it.
Hi Bill,
We're sorry to hear that you feel our listings are misleading. We work very hard to create the best possible user experience, which is why we build our interactive maps in-house and built a SeatGeek checkout page where order information is prominently displayed before you enter your payment information unlike the checkout experience on some of the sites we aggregate. If you would be willing to share any further details about how you think we could improve the clarity of our listings, we'd love to hear from you! Our email is [email protected].
I received my tickets with no problem and liked having such a wide choice for the concert. Great seats too!
Went to the concert! Second row, no problem!
Hi Anne,
Thanks for the kind words! Glad you had a smooth ticket-buying experience and that you enjoyed your second row seats at the concert!
I went to purchase three tickets for tomorrow nights Yankee Nets game and entered all my credit card information. I received an email staring that I would receive a conformation email shortly. Several moments later I received an email stating the tickets were no longer available and that they had been sold. I called customer service to inquire and was again told the tickets were sold already. Keep in mind I already payed for them and I had recieved conformation about them. Ten minutes later I went onto StubHub and bought the same three tickets. Go home Seat Geek! I would never recommend you to anyone.
Hi there,
Sorry to hear you had an order that could not be confirmed. We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at [email protected]. We'll make sure everything is made right!
I bought tickets for the Cavs game May 4th and I was told at check is get a confirmation email, have yet to receive a confirmation email or a receipt or the tickets (surprise, surprise). I have tried to email them a few times now to see what the deal is, and where the tickets are, but clearly they only care about getting back to people on here to save their name. But for real seatgeek if you could get back at me that'd be nice.
Hi Sherri,
We're so sorry to hear you had such a frustrating experience. Did you hear back from our customer support team in time for your event? We've taken a number of steps to improve our customer support in response to feedback like yours. We now have a customer support phone line, and we've more than doubled the size of our team, which has dramatically reduced our response times and allowed us to expand our available hours.
We're so sorry that these systems weren't in place at the time you ordered, and we're grateful that you let us know how we could improve our service! Hopefully the issues with your order have been resolved, but if it has not been, please let us know and we will follow up!
My wife and purchased 2 baseball tickets and to no suprise the money is gone from my account but no e -tickets! Cant get ahold of anyone either... im pissed, and will never recommend this company for a darn thing...
Hi Dan,
Apologies for the late response here and for the frustration we caused. Did you receive your tickets in time for your event or manage to get a hold of our customer service team? If not, please get in touch with us at [email protected] and we'll make things right!
I bought tickets and they canceled the order the day of the event and never sent them. They'll pass the buck and say it's not their fault, it's the fault of ticket broker, but come on, Stubhub doesn't let you down.
I have not heard about SeatGeek until today when I posted about Meghan Trainor being a free concert at the NYS Fair this summer and a friend of mine told me I was wrong and that SeatGeek said Meghan was supposed to be in the Grand Stand. I explained to my friend that I had gotten this information from the Fair's website and that I would look into the SeatGeek issue. And sure enough, when I searched Meghan Trainor on SeatGeek, concert tickets for the NYS Fair on September 3rd popped up. This is outrageous. SeatGeek is allowing "third party distributors" to SCAM unsuspecting patrons for HUNDREDS of dollars FOR FAKE TICKETS THAT DO NOT EXIST. I immediately contacted SeatGeek via the "contact us" link and told them about the issue, but I am leaving this review so that people can see that SeatGeek is 100% reliable for any and all scams that happen during use of their website by not regulating postings. A true, reliable site would look into concert dates and make sure that the tickets at least had a chance of being real before allowing fraudulent transactions to take place. If I could give a zero star rating, I would. This is absolutely disgusting and I hope this website gets shut down, or the owner/operator starts actually caring about the customers and buyers. Because running a $#*!ty website that scams people can only last so long until people stop visiting the site altogether.
Hi Shannen,
Thank you so much for contacting us with this information! Since SeatGeek is a search engine, we automatically pick up any listings that appear on the sites we aggregate, which unfortunately may include listings like this one from time to time. We agree with you that it is horrible when tickets that are supposed to be free are sold at any price, and it is especially terrible when they are listed for hundreds of dollars. We do try to monitor these manually and will take down any listings like this as soon as we are aware of them. We are so sorry we didn't catch this one ourselves sooner, but we really appreciate that you reached out to us!
I clicked on 2 "Row 4" seats for a Golden State Warriors game, but "Row 4" became Row 15 in the purchase. Not sure when the switch happened... but I won't do business with them again.
SeatGeek is just a ticket aggregator……Guilty by association as I see it. Would love to grab some offered tickets on SeatGeeks site, but can not chance a let down before or on the day of the concert. Why be an aggregator of such that choose to disrespect the work that goes into earning the money we pay, inflated at that, to see a artist
If you like spending thousands of dollars while assuming the company on the other end (Seat Geek) would hold up their end of the purchase for the tickets you had just bought, and enjoy being told 2-days before your event they no longer have them available, THIS SITE IS FOR YOU... However, I had a absolute horrible experience when trying to purchase Super Bowl Tickets. Sure the prices were lower than the other sites, but it really is a "too good to be true" site. They will gladly collect your money with full intention of finding a higher buyer for your seats. This allows them to give you a 125% refund, but they are still making their money by selling your tickets for much more. There's no integrity with this site and they crush people's dreams by telling them 2-days before the Super Bowl that "they no longer had our tickets". Based on how much they advertise on the radio, I thought they were legit, but would NEVER trust this site again.
If you read all the negative reviews, Seat Geek's company line is that all they are is a "seat aggregator", they don't have the tickets. So their apologies amount to absolutely nothing. As far as I'm concerned, Seat Geek should be banned from doing business due to being an unreliable middle man.
Hi Jon, thanks for writing in. SeatGeek is just a ticket aggregator, so we list tickets but do not own them. We can certainly help you locate your tickets if you provide us with the company's name who charged you for the tickets. You can find that information on your bank statement. You'll want to reach out to the company who charged you for the tickets in order to receive the tickets that you paid for. Unfortunately, SeatGeek is unable to send you the tickets since we did not process your transaction nor did we charge you for the tickets.
Hope that helps!
As you can tell from the one star reviews and subsequent replies from Seat Geek, this site only collects ticket information from the many resellers out there. Unfortunately, this lends credibility to the many scammers by lumping them in with the reputable dealers. You assume there is some screening process done by Seat Geek, but that doesn't seem to happen. I purchased a Super Bowl ticket only to have the dealer contact me to tell me there was an error and were refunding my money. This tied up my credit line for a few days and could have held up my subsequent purchase from StubHub. I was lucky, the refund did come through and I was notified by RazorGator in time to purchase another ticket. Seat Geek should track the dealers' performance and exclude those that are not providing a basic level of customer service. If Seat Geek becomes the goto place to find tickets, they should be able to insist on performance by the resellers they include on their site. I will continue to use them to scout tickets, but will probably only buy from resellers I am familiar with.
Hi Shana,
Thanks for getting in touch. We're sorry to hear that you had such a bad experience with SeatGeek. We actually do hold all of our vendors to very high standards, and when we do have a broker that's repeatedly providing negative service to our users, it's our policy to remove their tickets from SeatGeek like you suggested. Please consider reaching out to us at [email protected] so we can resolve the issue.
Thanks again!
SeatGeek's broker, Ultimate Event Tickets, cancelled our Super Bowl ticket purchase. We are promised a refund, but it has ruined a dream vacation. We also have thousands of dollars in non-refundable costs since it is Super Bowl weekend. It sounds like Stub Hub only sells Super Bowl tickets that are in hand. I would never use a broker site like SeatGeek that doesn't have tickets in hand. Just go with Stub Hub for the important events.
Can I give ZERO starts to SeatGeek?
If I could give 0 stars, I would. Bought playoff tickets through this site that turned out to be duplicated. We were denied admission to the game and are out $500. We're disputing the charge now... but shouldn't have to.
Hi Kris,
Hi,
Thanks for getting in touch, and our apologies for the inconvenience.
You should reach out to the vendor who you purchased the tickets from to facilitate your refund. SeatGeek is a ticket aggregator, so we display tickets but do not own them and are not responsible for delivery. Since we did not own any tickets ourselves, we did not provide you with invalid tickets. That being said, you should definitely reach out to the vendor who sold you invalid tickets to provide your refund.
If you're unsure of the vendor you purchased from there are two ways that work well:
(1) look at your credit card statement to see which company charged you for the tickets, or
(2) look at the confirmation email you received when you made the purchase.
Hope that helps!
Terrible service. We made the mistake of buying Rose Bowl tickets from them. Ordered and paid on 12/13 and then waited for the tickets. The tracking service provided had a shipping number but queries showed that the number had not been used for an actual shipment. As of 12/29 at noon, the day before we were leaving to travel to the game, they still had not shipped. Only by exceptional service from FedEx and a reroute that we organized and paid for were we able to get the tickets to our hotel in California.
Hi John! We're sorry to hear that you were dissatisfied with the tickets you found on SeatGeek. Remember, SeatGeek is a search engine for finding tickets to live events. That means we are a ticket aggregator and do not own any of the tickets we have on our website. That means you purchased the tickets through one of our vendors, not SeatGeek, and the vendor from whom you purchased the tickets is the one that is responsible for the delivery of your tickets. SeatGeek does not ship out any tickets ourselves as we do not own any tickets, so your best remedy is to express your concern with the vendor from whom you purchased the tickets.
If you're unsure of the vendor, what helps is looking at the merchant who charged you for the tickets on your credit card statement. You'll notice that SeatGeek will not show up as the one charging you for the tickets. Hope that helps!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce,
We're so sorry to hear about this horrible experience! Hidden fees should never happen on SeatGeek. We include all seller fees in the prices we display on our maps so that you can compare the true prices of tickets and so that there aren't any unpleasant surprises at checkout. We also no longer redirect you to the seller's website for checkout.
When you check out on SeatGeek, you should stay on the SeatGeek website, and it should just be one page where the prices are clearly broken out before you fill out all of your payment information.
We're not sure what exactly could have happened in your case, but if you want to email [email protected] with the details, we'd love to get to the bottom of it.