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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Don't use SeatGeek! Spent $500 on hockey tickets that I bought as a Christmas gift for my family. 5 out of 8 tickets didn't work. Showed that they were already scanned and used. Customer service was no help. Shady people making a buck and Seat Geek is the store front. DONT TRUST. DONT USE! NOT WORTH IT!
The good reviews listed above are coming from people whom work at "seat geek"
Don't let any of them fool you, this website is fraudulent, and it would be a shame to see anyone else loose their money. DONT USE IT.
This Website and all of its entities working with, are under investigation currently here at the police department. Everyone Have a Merry Christmas, and Be Safe!
Sincerely,
Lt. Detective Hatchell
Hi Lt. Detective Hatchell,
We're sorry to hear that you had a disappointing experience using SeatGeek. Mind emailing us at [email protected] so we can look into this for you?
Bear in mind that SeatGeek is just a ticket aggregator, meaning we list tickets but do not own them. That means the tickets you are purchasing are from a third party vendor. If you need to seek a refund for these tickets, please reach out to them. We will be more than happy to provide their contact info if you let us know which vendor you purchased them from.
Hope that helps!
Very disappointed and felt deceived by the way the their website post the seating arrangements. Now, I am stuck trying to resolve the problem between SeatGeek an 3rd party ticket broker. I am willing to pay more for a better ticket that I was made to believe I was getting but unable to contact anyone at SeatGeek.
DON'T use them, Cher cancelled and I can't get a refund. 6 times the have not returned an Email. Giving them 1 star is to high... Buyer beware I made a BIG mistake
Stub hub refunded money in 24 hrs
Hi Kevin! SeatGeek is a ticket aggregator, meaning we list tickets but do not own them. You are absolutely entitled to a refund for your tickets, but because SeatGeek did not charge you for the tickets, we therefore cannot provide you with a refund. You'll have to reach out to the vendor from whom you purchased the tickets to facilitate your refund.
To find the vendor that charged you for your tickets, please take a look at your bank statement and get in touch with them. If you need assistance getting their contact information, please do not hesitate to reach out to us.
Do you know which vendor you purchased the tickets from? If you need us to help you by contacting them to assist you with your refund, we'd be more than happy to help.
I bought Chicago Blackhawks tickets from SeatGeek for the first time yesterday after a friend recommended it. I was a little skeptical purchasing tickets from my phone but really liked the app and it was a quick and painless process to purchase tickets. Got the confirmation within seconds and the e-tickets were available shortly thereafter. Did not even take an hour to have everything processed for me! Love it! I'm excited to go to my game now!
Beware! I got the tickets as advertised, but the next day there were fraudulent charges on my card. I have never had card number stollen till using SeatGeek. Stick with StubHub it's worth the extra money not to get your card stollen.
The rating system for SeatGeek is completely bogus. The logarithms used to created them are faulty and not credible, in my direct and personal experience. Where I know the stadium and seating experience, SeatGeek gives higher color ratings to directly comparable, poorer seats that are selling for less than the seats they rate as a "better buy". Advice, go to StubHub or Ticketmaster and do you work there. Forget about this system because it is unreliable.
Hi Dallas, we're sorry to hear that. We factor in lots of things while calculating deal score, and we're always tinkering to make it better. Some of the factors that influence Deal Score are: historical ticket prices for the performer and the venue, the row location, the expected sightline from the section, and the quality of the other available tickets for the event.
If you really like math and want to learn more about Deal Score, head here: http://chairnerd.seatgeek.com/the-math-behind-ticket-bargains/
Used SeatGeek to purchase tickets to an NFL game this weekend. I was skeptical at first, since I saw negative reviews, but I'm glad I used them. Much better seats for a much better price than I found on StubHub. Received my tickets via email within the hour. Also really liked the way the site/app was set up so I could find the best seats in the price range I wanted. Will use them again.
Don't use this site! Stubhub is the only way to go. It's worth a couple extra bucks to actually get IN to the event you paid $300 for! I received two invalid tickets and were turned away at the door and had to buy two more to get in and sit a level higher than we wanted to! Seatgeek does not check out their sellers the way they are supposed to. They let Ticket Network sell tickets through them, and they are legit SCAMMERS. Never again. I want my money back for the invalid tickets AND the ones we had to buy last minute... i'll see if they comply.
I find Stub Hub a better choice. You always know what you getting and they deliver what you ordered. My comments on Seat Geek - Buyer Beware
My experience is as follows:
I saw on Seat Geek Section: 31 Row: AAAA with a big Green Dot meaning "Great Deal"
What I thought I was ordering from TNDirect was Section: 31 Row: 4A
What I actually ordered - Section: 31 Row: 4A-5Q ( even the TNDirect phone agent had to ask her manager what this meant)
What I received is Section: 31 Row: 4L ( clearly not deserving of a big Green Dot)
Maybe I was naive but In my view this is a deception. I feel the site, the seat rating, and the shell game of moving a client from one expectation to something else is not honest brokering.
My advice... Buyer Beware or simply use StubHub. They are honest brokers
I was extremely skeptical of SeatGeek along with the Reseller Ticket Network Direct or TNDirect (including another subsidiary called Ticket Galaxy).
I was wrong-- the service was amazing. I ordered 2 VIP tickets for a show, and Ticket Galaxy was all over it. They reached out to the venue to setup the Will Call without problems.
I did run into an issue where our parking pass was not included at Will Call, however Ticket Galaxy immediately provided a refund for the cost of the parking.
I will absolutely use SeatGeek and TNDirect again in the future.
Drew
Absolutely terrible! NEVER USE THIS SITE. If I could give negative reviews, I would. I bought tickets to a huge game for around $200 and almost a WEEK later they inform me because of some technical error, the tickets aren't available. This technical error = trying to make money off a higher buyer.
Hi Jamie! We're sorry to hear you're disappointed. SeatGeek is a ticket aggregator, meaning we list tickets but do not own them. This means that when you're when you buy tickets using SeatGeek, you are not buying them from SeatGeek. We may have helped you search for and find a good deal, but your payment and your order go directly to the individual or business who owns the tickets (a. K. a. "the seller"). The seller receives, fulfills, and ships your order, and also provides customer support.
We're sorry to hear that you experienced a technical error with the vendor from who you purchased the tickets. It's best to contact the vendor directly in that situation, as they have access to your order and can help resolve the issue for you. We hope that helps next time.
Disappointed. I never received a confirmation and I checked stubhub and the same tickets were $10 less each. I bought 4 so that's a $40 profit for Seat Geek.
Hi Bonnie,
If you haven't received your confirmation email we suggest getting into touch with the company you purchased the tickets from. Do you know what company you bought these tickets from? Your best bet is to get in touch with them directly. SeatGeek is a ticket search engine, so we do not process transactions and do not have information about transaction-specific details.
You can look at your credit card statement to see which company charged you for the tickets.
Hope that helps!
I wish I would have found this site before I used Seatgeek. Seatgeek has problems with their software mapping direct seat locations. This is why you hear of so many complaints from people not getting the seats they purchased.
Here is a quote from Bryce at RazorGator "SeatGeek is in charge of mapping the tickets accordingly to match the listing from our site. As you have stated, we did not specify on the listing whether these would be left, right, or center. This issue is with SeatGeek and how they mapped our tickets on their site.We do not control what section they map the tickets to. If the tickets were mapped in the center then that was a misrepresentation by SeatGeek."
Also, I sent more than one emails to Seatgeek but never received a response.
Very bad experience with the final four-tickets ended up not being the tickets I paid for-Seat Geek was no help in correcting the problem-keep pushing the problem to the supplier-Stubhub forever
Found tickets for Washington wizards game the day of. Saw the same tickets on stub hub for$15 more. Purchased tickets at 3pm. Started calling and texting seller at 5:30pm. My order was canceled and seller said he only had one ticket and not the three he listed. I'm sure he sold the two for more money.
Outstanding experience buying Super Bowl tickets on SeatGeek. The interactive maps were easy to use and their deal score functionality made it simple, and when I wanted to buy my tickets they made available a phone number where I could call in an talk to a real person to complete the deal. Awesome seats in Section 204 at Met Life to see my Hawks win it all!
Ordered tickets for final yankee game as its jeters final game; broker must of seen price spike it game ticket prices; cancelled my order.
Waste of time to buy from these geeks. I tried to buy John Mayer tickets from them and they sell the tickets through another website "uberseats". Their promise is tickets delivered in 1 business day. Never received the tickets or answers to my emails and I tried for 3 days. I would never try them again.
Never again. We paid $80 for Dodgers tickets and drove through LA traffic on my friend's birthday to find out that our tickets didn't scan through. The ticket office told us that multiple people had come to them with the same name. We were out $20 for parking, $80 for tickets and wasted a night, missed the big game, and ruined the birthday. They do not have good security against fraud. Stick with stubhub.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ceci,
Thanks for getting in touch, and our apologies for the inconvenience.
You should reach out to the vendor who you purchased the tickets from to facilitate your refund. SeatGeek is a ticket aggregator, so we display tickets but do not own them and are not responsible for delivery. Since we did not own any tickets ourselves, we did not provide you with invalid tickets. That being said, you should definitely reach out to the vendor who sold you invalid tickets to provide your refund.
If you're unsure of the vendor you purchased from there are two ways that work well:
(1) look at your credit card statement to see which company charged you for the tickets, or
(2) look at the confirmation email you received when you made the purchase.
Hope that helps!