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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I was trying to get tickets for a James Blake concert, and they had all these pricings listed. Yet, no matter how many times I placed an order, my order would never go through. A screen would always show that someone had already purchased the ticket, yet when I refresh, the tickets are still listed as available! I tried ordering 10 TIMES over a period of 4 HOURS, and now tickets have all ran out. Biggest scam ever.
Reading all the negative reviews got me worried about purchasing tickets for the May 8th, 2016 Blues Jays game but I took a chance since the price was good and prepared myself for something going wrong the day of the game. However, SeatGeek DID NOT DISSAPPOINT! The tickets were exactly what I purchased minus all the service fees of the other guys. I plan to purchase Blue Jay tickets for a game in 2 weeks using them!
I needed to sell my tickets and the overall review of seatgeek were decent so I listed my tickets on here. I should've done further research and avoided using them. My tickets sold, I was happy because I expected to get reimbursed within the two weeks. I thought it would work like Stubhub. I was wrong. I decided to check my status and I read that you do not get reimbursed until AFTER the event. Naturally, that ticked me the wrong way. I reached out to their (lack of) customer service to get more information. It bothers me that the tickets that I paid for has been sold to someone else, seatgeek has been paid for it, but will not give me anything until AFTER the event. This is to protect their "buyer" but how about your seller? I now do not have tickets that I paid for (now belongs to someone else) and I haven't got paid. This event isn't until July. So now I have to keep my eye on this for two months! Oh and what did their customer service say "you are guaranteed payout IF the tickets scan at the event." So what if this person that purchases it from me, doesn't go for whatever reason? I don't get reimbursed because it wasn't scanned? That shouldn't be my problem. I should get paid for what I sold. Seriously, this has me beyond aggravated. I never will use such a company again. My solution? Pay me what I am owed and be done.
Hi Terry. We're very grateful that you took the time out to share your feedback about the seller side of our SeatGeek Marketplace and we are so sorry you had a negative experience. You're absolutely right that we wait to payout sellers until 24 hours after the event takes place and you're totally correct in saying it is to protect our customers who are buying tickets. SeatGeek Marketplace is one of our newest features and we're always looking into ways to make it better for all of our customers. We're constantly looking into ways that we can make the ticket buying experience safer and more enjoyable for everyone and your comments help point us in the right direction. We'd love to hear more about your use of the SeatGeek Marketplace so that we can get a clearer picture of how to improve going forward. Please email us at [email protected] and we'll continue our discussion there.
I had my doubts about whether the tickets would be legit but we were admitted to the ballpark and enjoyed the game. Will continue to experiment with this service on cheaper events before jumping into anything expensive.
I purchased two tickets for the Astros game and i noticed it was for the wrong date! The game was already being played if not already been done. Upon reading these reviews, I feel like i am not going to get my $60 back for just a simple date error. I emailed them, just waiting on the response (if i get one). Will give a better star rating if we get this problem resolved.
Well after a few days of waiting I got an email back and the refunded me my money! Thank you SeatGeek for working with me and realizing the situation... i would for sure buy tickets from you!
Hi Travis, thank you for sharing your experience and we're glad we were able to help you resolve your issue. We're here if you ever have any other questions or concerns. Feel free to email us at [email protected]
Was planning to order tickets and received an error on the site. Bought tickets on another site, then later received a purchase confirmation despite never having bought any tickets. Tried to contact seatgeek 4 times via email and web form (cannot find ANY contact number) and have had NO response. Now I have to dispute the purchase through my bank and potentially cancel my credit card.
Michael, thank you so much for taking the time to share your experience. What you experienced is very outside of the norm and we want to work with you to make this right. We'll be having a member of our CX team reach out you very soon to make this right.
I recently purchased tickets for a reds game through there website when I got to the game they told me my tickets were invalid because they sent me tickets for the game the day before I have tried multiple time to get a hold of someone for a refund but I have yet to be given an answer or a refund
Hi Jessica, we're sorry to hear about this and this is the exact experience is what we're working to eliminate. It's why we have very strict agreements with our sellers. It's disappointing to hear that we let you down this time. You mentioned that you reached out to our CX team. I assure you that we'll be having someone contact you ASAP to make this right for you.
I just bought tickets to an event for the wrong date, less than an hour ago. I emailed and even called scorebig that took my money out, and want to change my tickets for the next day and they couldn't do that.
Very upsetting and now stuck with ticket to an even I can't go too due too wrong date.
Very upset that I cant just switch the tickets with the money, and that seat geek doesnt have contact info for customer service
Hi Hannah, thank you so much for reaching out to us about this here and over social media. We're so happy that we were able to work out a resolution for you! Please feel free to reach out to us again if you ever have any other questions or concerns!
My friend wanted to join me to a sold out show in Philadelphia. So he bought a 60 something dollar ticket through SeatGeek. I knew it was too good to be true. And when they scanned the ticket-- it was used already. What a horrible thing to happen! After talking to the door guy about this-- he mentioned that twelve people had to leave because of the same situation. Super lame, #SeatGeek.
Updated:
SeatGeek took care of this by taking off the amount for the tickets. So thank you for that. But that doesn't make it better-- my friend still had to leave that night. The ticket was still a fraud. So I'm not changing my rating.
Thanks for reaching out and sharing the experience you and your friend had. We work everyday to make ticket buying easier and smarter for people and we have very strict agreements with the sellers who list their tickets on SeatGeek. We're so sorry that you had a negative experience but we're dedicated to making it right. Please, please email us at [email protected] so that we can resolve this issue!
I have used seatgeek twice and loved it!
I recently purchased tickets to Bull v. Cavs basketball game using seatgeek. The vendor was ClassicTickets-they charged my credit card. I agreed to pay $569, but there was an additional fee of $27.00 for taxes from ClassicTickets. I called Seatgeek and told them my problem and they happily refunded me the difference of $27.
I also used them to buy tickets for a 76ers game. To my surprise, they gave a $20 food voucher at no additional cost for each ticket.
I love using seatgeek to by ticket!
Was just browsing ticket vendors and seen that seatgeek is selling ufc tickets for fight night june 18th. The ufc fight pass presale tickets don't go on sale for another 2 days... I $#*!ing hate scam artists. The major reason you can't trust anyone in this word, just out tonget your money
Hi Adam, thank you for your feedback. SeatGeek is a ticketing search engine that aggregates listings from hundreds of different ticketing sites. Individuals sellers may have different relationships with venues and artists, but we hold all of our vendors to very strict money back guarantees. We'd love the chance to answer any other questions you may have and can even share a promo code with you for $20 back on your first order, if you'd like to give us a try. Email us at [email protected] and we can help!
I purchased two tickets to the Charlotte Hornets v Milwaukee Bucks game. After reading the negative reviews I grew unsettled, thinking my tickets were bogus, lacking validity. I contacted SeatGeek customer service with my concern only to find my representative (Andrew) to be responsive, gracious, and he guaranteed that my entrance into the game would be seamless. He was right. We had great seats and a wonderful time. I'm sorry that everyone is having a difficult time with SeatGeek but I had a fabulous experience.
Ordered tickets for my son and friends for spring training. I was sent tickets for the wrong date, called then the promised to send the tickets I spent $180 they didn't send the correct ones and never received the refund! Scammers use Stub Hub they are legit
Holly, we're so grateful for this feedback and we sincerely apologize that this was your experience. Having checked in with your vendor, UberSeat, it looks like they have refunded your order total. We'd love another chance to make this right. We'll be reaching out to you via email with next steps.
This is public service announcement for anyone who is thinking about buying tickets for an event. Do NOT use #SeatGeak to purchase your tickets! I bought tix for the NCAA tournament back in Novemeber 2015 and today (3/14/16) they refunded my money and told me that the post on their website was wrong and they don't have any tickets to the NCAA tournament. So for months I thought I'd be going to the sweet 16 and Elite 8 and now I have nothing. Please do not use this website, I don't want anyone to be sad like I am now. Only good thing is that I got my money refunded.
Hi Jamie, thank you for your feedback and we apologize for the frustration and disappointment that this issue has caused. SeatGeek is a ticket search engine and we list tickets from hundreds of ticket vendors. We'd love to know more about the interaction you had with the vendor you purchased from and provide them this feedback about your order from them, as well. Please, please email us at [email protected] so that we can take a closer look at what happened.
Purchase tickets on SeatGeek Warriors vs Trailblazers@ Oracle Arena. Get to the gate and was told to go print out the actual ticket because the system is not accepting the barcode. After finding a FedEx to print out the paper tickets, we are now told the Barcode is invalid. Basically the tickets were fraud. I paid approximately $750 for two tickets. SeatGeek has yet to respond to my call or email. This was college spring break trip for my son. All I want is my ticket refund amount.
Hi! Thank you so much your feedback and I'm so glad we had the opportunity to get in touch and resolve this for you. We sincerely apologize that you encountered this issue. If you ever need anything else please feel free to reach out to us at [email protected].
My husband and I ordered tickets off of SeatGeek for the NCAA Tournament coming up in Louisville. The tickets we purchased stated they were for all sessions. When we received our tickets we only had tickets for session one. We attempted to call and email SeatGeek and have yet to hear back from them. We then contacted customer service for the seller who told us that it was not the seller's fault but the tickets were posted incorrectly and we would only be receiving tickets for session 1 and would need to go and purchase tickets for session 2. We have now planned a trip for these games and do not have tickets to one of the sessions. Will never be going through SeatGeek for tickets to anything again.
Hi Amanda, thank you for your feedback and we're so sorry that you've encountered this issue. We'd love to help make this right and we have a CX representative reaching out to you ASAP to help you out.
This is a waste of money! We spent 129 dollars to stand outside of the stadium with phony tickets AND am having the most miserable time getting a refund! Seat Geek will not answer your calls or your emails, but they are more than happy to RIP YOU OFF and steal your money. Please, learn from my mistake and do not support them! They need to permanently removed!
Zoe, we're sorry you had a negative experience and we'd love the opportunity to make this right. All of our vendors have strict guarantees to protect our customers and we have a full CX department here to help. Please contact us at [email protected] so that we can resolve this issue for you! We work really hard to fight against this happening to our customers because we know how exciting it is to get to attend events and how disheartening it would be to encounter the exact issue that happened to you.
Have made more than a dozen purchases on SeatGeek and always without issues. The fastest and easiest way to get tickets.
Hi Campbell, thanks for the feedback. We're happy that you've had such awesome experiences using SeatGeek. If you ever have any questions, feel free to reach out to [email protected] and we'd be happy to help!
I just posted a couple tickets and read all of these horrible reviews... I really hope this isn't true, but i'm calling my credit card company now and canceling the transaction. This insane. You people should be sued and put out of business for STEALING people's money!
Hi Christina, we're sorry that we weren't able to provide you with an awesome experience. SeatGeek is a search engine that aggregates listings from hundreds of ticket websites, all of whom are vetted and come with full guarantees. If you ever have questions, you can reach out to us at [email protected]. We'd love to help!
I have used StubHub for years with ZERO problems, and this is the first time I've used SeatGeek. I purchased a ticket for Motley Crue for a few hundred dollars and when I get to the entrance of the Staples Center arena I get turned away which was humiliating and the box office said it was a cancelled ticket due to TICKET FRAUD. This isn't a bs "ticket aggregator" thing either. The SeatGeek logo was next to the ticket listing and also appeared as "SeatGeek" on my account. How is this company even allowed to operate? I will NEVER use this scam company again. I'm yet another story in a very long line of people who've had an experience ruined. Never trust this company!
Hi Richard, we're sorry you had a negative experience and we'd love the opportunity to make this right. It looks like you purchased tickets through the SeatGeek Marketplace and we have strict guarantees to protect our customers. Please contact us at [email protected] so that we can resolve this issue for you!
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Max, thank you so much for sharing your experience. This is definitely not how we want our customers to experience SeatGeek. It looks like there may've been an issue with the vendor you had selected and their ability to verify your payment method. SeatGeek is primarily a search engine and we list tickets from hundreds of sellers. In the future, you may want to attempt purchasing from a different vendor to see if this resolves your issue. You can also send us more details about your experience to [email protected] and we can do some deeper troubleshooting with you!