SeatGeekReviews 2,561

At the very beginning, I purchased this ticket by mistake because of the unclear information on the website, it is on 12late night, so I made a phone the second day, and the officer told me some BS that it is a final purchase and I cannot do anything but selling it and she said it is easy to sell, and 4 days later I received the ticket and list them online, there said 20% charge on selling, ok, but with no assistant to sell! WTH, the worst experience ever! I will pay attention that avoid the SEATGEEK next time when booking tickets!

First, i bought tickets during they day. Got two confirmation emails. One that day and one the next day stating that my order has came through and processed. Then, my tickets weren't showing up so i emailed them asking where they were. I received an email one day before the game stating the tickets were no longer available. HOW? So, after a long day of wasted time on horrible customer service the supervisor Sean Gil proceeded to tell me that it was the sellers fault and that there was nothing he could do for me. Horrible business, horrible service.

NEVER USE THIS WEBSITE

I bought 3 tickets way in advance to a sold out show on Memorial weekend. Obviously, did not want to wait until the day of to find out whether or not the tickets would arrive. This was my first time using SeatGeek and I was really worried since I put down a lot of money for the tickets.

I had contacted SeatGeek way in advance to ask questions like "if this will be delivered as an e-ticket, why would it take so long to get delivered?" and worse, "Why do I have an email and SeatGeek confirmation that my order of 3 tickets were delivered, but only two tickets are showing for download?"

SeatGeek/Customer Support was really helpful and responded to me within 24hours (way quicker than I expected based off of the reviews). Luckily, they found out that the pdf uploader on their end messed up and they emailed me the full delivery of 3 tickets.

If this hadn't worked out I actually would have been leaving an awful review, but the show was amazing - front row and no issues upon arrival. And I'm extremely happy that the SeatGeek Staff/Customer Support never left me hanging.

It might have been helpful that I had purchased from a "SeatGeek" Vendor and not another vendor through SeatGeek such as ticketcity or razorgator etc. I felt that Customer Support had more obligation to help me with issues or concerns since as a consumer from their seller/vendor, I would fall under their jurisdiction and not that of the other sites.

I ordered tickets to see Ariana Grande in New Orleans for April. Although I ordered them in January, I didn't receive them until the day before the event. During that day, I was freaking out because I was worried they wouldn't send them to me on time so I called their customer service number. They didn't answer at all or respond to my emails so I tweeted them instead. Of course, they responded to me on there but I coincidentally got them during that time. My advice is to order through their own vendors and be cautious about where you get the tickets from. I'll probably be using another site next time due to the amount of time it took for my tickets to be delivered.

Horrible experience. I purchased two tickets to the Islanders game but never received email confirmation. Finding seatgeek's phone number was a hassle in itself, but when I finally contacted them with my issue, they offered no solution to my problem besides "try purchasing them again". I even tried to buy another pair of tickets but the same thing happened. Seatgeek did not try to do anything to help me purchase the tickets, nor did they lock me in at the rate I originally tried to purchase them for. This company has horrible customer service and logistics. I suggest buying tickets elsewhere.

Me and my husband as well as his twin brother and his wife as well as their older brother could not get into the blink 182 concert last night because our tickets were scanned as fraud.

Apart from that we had the same exact fraud confirmation number and we did NOT buy them together nor at the same time

On top of that all 5 tickets were under someone elses name. How can that be possible when we bought them separate and all have different names?

We just want our money back given us having to spend even more money at the door buying the tickets they had left. Absolutely terrible the employees at houston rodeo couldnt believe it, they all tried different scanners, entering the numbers manually in various computers, and all that kept being repeated is fraud.

I bought my tickets in September 2016 for an event March 24,2017. I was very anxious at the amount of time it took to get my tickets delivered to me. Constantly asking for updates on the delivery of my tickets. Constantly being told that they would be delivered in time for the concert. They were very quick to answer my emails and I always got a live person when calling. Always telling me "your tickets have been confirmed and will be delivered by the day of the event". And they were. But IF had I had to travel to my event I might have not and therefore missing my event and my refund. I would say to SeatGeek that I think you should find a way to get possession of the tickets I purchased 6 months ago sooner than the day of the event and I would always use your service. Meanwhile, you should open a side business to teach other company's your great customer service model.

Their guarentee says they will get you tickets if for some reason you don't get the ones you paid for well we bought tickets to Luke Bryan. They didn't come in then when we contacted them they emailed us back and said they would reimburse our money but their guarentee says they will get you your tickets or better ones. After I called the customer service and read them the guarentee they said let me get you a manager then left me on hold for 1 hour and 5 minutes until I finally gave up. Still haven't been reimbursed and it will be 2 weeks on Friday. Really unhappy with this site also ruined my daughters birthday she was hoping for them for her birthday and we told her we got them. I plan on making reviews on social media and everywhere I can think until I get some satisfaction the worst company ever.

I bought tickets to a Denver Nuggets game 4 hours before the event. SeetGeek charged my card and when I went to download my tickets, the website said the transaction was pending. After 3 hours and logging back in 10 times the website just kept saying pending. My whole family was waiting to go to the event because we still did not have tickets. After 2 calls to the customer service I was finally told 2 minutes before the game started that my purchase was declined and that it would take 3-5 days to give me my money back. I didnt know there was even a chance that I would not get my tickets, there was no disclaimer that clearly stated that this was even a possibility. My family's plans were ruined by this website after paying them over $400. After, we actually just drove to the game and got scalped tickets in front of the arena for less then half of what I was going to pay online through SeatGeek, if you want to know you are going to the event you are buying tickets for please don't use this website. You may think you are saving money, you are not you are literally wasting your time and your money. Worst online purchase I have ever made

My boyfriend wanted to surprise me with jazz tickets. The game started at 7:00 by 6 the ticket price had been taken out of his bank account, but we had not received a conformation email. He had to call in 4 times to figure out what was going on, the purchase was never finalized on their end so we never went to the game. By 7:30 the prices were 3x the original price. We never received complimentary tickets, just a " hopefully your money is refunded in 24 hours." A waste of our night going downtown and bad business.

Very bad experience! Bought general admission Lynyrd Skynyrd tickets from Seatgeek... over charged "double" the price. We found out at the concert GA was $40.00 per person & we were charged $190.00 for two tickets! To top it off... we were promised our tickets by Feb. 28th... not receiving them until less than 24 hours before the show! Only becz we called & complained did we receive the tickets! Nor did the company compensate or do something for the trouble they caused. Bad business & bad experience.