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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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They are quite deceptive in their tactics. I purchased tickets and was not given the seat numbers ahead of time but was assured the seats would be together. I printed my tickets today to discover that they are not in fact together and are in separate rows. Customer service is a joke. I did find a number online but spent 20+ minutes on hold before speaking with a person who claims someone else will be calling me. They completed cheated me out of my money and accept no responsibility. I am speaking with my bank now about disputing the charge as they did not produce the goods I agreed to pay for. Do not use Seat Geek!
Seat Geek is the worst company in the history of commerce. I bought my tickets the day before the game and didn't find out until 10 minutes before opening pitch that the tickets weren't available. The lady on customer support then proceeded to tell me that Seat Geek wasn't responsible for the tickets that I bought. If they aren't responsible, then why did I pay Seat Geek for my tickets? I was very nice on the phone and customer support somehow managed to hang up on me 3 times. I will never buy from Seat Geek again they are a horrible company. Never buy tickets from this company if you want to be able to get into the game.
I purchased tickets for the Mets game in NY on June 18,2017 4 months ago and have yet to get them. I am traveling to NY specifically for this game and have no tickets in hand. I have tried reaching Seat Geek who my order says I purchased them through by email (3 times now) and the only number I find is picked up on a computer sounding recorder which I have left several messages. Can someone please contact me!
I wish I had read the review before purchasing 7 tickets because I was charged but was never able to access the tickets. The company refused to acknowledge there was a problem with their email and the access code and therefore refused to refund my money. To make it worse the person at the company I spoke with kept trying to point the blame on me that their email didn't work and kept giving me the same run around scripted answer every time he came back from "speaking with someone about the situation". Completely fraudulent company if you ask me.
Hello Alyssa, we apologize if you were unable to access your tickets! Without having access to the specific order, we aren't able to determine exactly what may have occurred that prevented you from having access to your tickets. However, we'd be more than willing to take another look at the order and see if we can get some answers for you. If you'd like, please reach out to our customer support team via email [email protected] so we can make sure you received all of the correct information regarding ticket delivery. We look forward to hearing from you so we can make sure to look into this.
This place took my money, i order tickets for the john legend concert and never received any information, but notice on my bank statement that the tickets was taken out of my account, i called the number online and was told that it was just a pre-authorization and the money would go back into my account. Well it didn't the money was taken out, i called seat geek and was told they got confirmation from the seller that i received the email with the tickets, i never did. They will not refund me my money and i am not out $284.00 and never got to see john legend..
Hi Suzanne, thanks for writing in about this. Any time an order is placed, the payment processor will place an authorization hold on the form of payment to ensure the funds are available for the card to be charged successfully should the order be confirmed. In this case, it sounds as though two order attempts might have come through, one of which unsuccessful, and one of which successful. We definitely want to look into this with more detail so we can ensure you were given the correct information. Please email us at [email protected] so we can look into this for you! Thank you.
Just look at the reviews- wish I had before I found out once they have your credit card number you are stuck and on the hook no matter what the reason for a request for credit- I would never think about using them again! Beware
Hello Rich. We do apologize if there was any confusion regarding our policies. SeatGeek is primarily a search engine, so we don't have the ability to credit accounts or issue refunds. As stated in our Terms of Use, all sales are final once an order is placed, as is common across the secondary ticket market. Unfortunately, due the natural volatility of the market and the fact that all tickets essentially have an "expiration date" (the date of the event), it's unique in that refunds and order reversals are typically not an option.
We'd be more than willing to discuss the policy with you in further detail, or take a look at your order again and see if there's anything we can do to help! Please always feel free to reach out to us at [email protected].
Pleased with solution where I gave wrong email. They Found my tickets and provided them by email. I was afraid I would lose my order. Go Indians!
I bought tickets for Coldplay and had trouble getting etickets i contact them and they sent me the two tickets. I thought that was it but lord and behold I look at my bank statement and the charged me twice. I contacted them again and the told me I had bought some befor I bought the second. Even though I only had one transaction confirmation and and when I asked for the fist pair they only sent me the first pair of ticket wich contradicts there statement of me buying two sets. Cuz they only sent me two ticket rather than the four they said I paid for! I will defenetly never again use this site and will spread the word to everyone I know. And after reading all these people that have had problems with the site I'm afraid my ticket are fake! I guess that what you get from a place that makes it extremely hard to get answers and no phone number to call. I guess we will see.
Hi Joaquin, thanks for reaching out and letting us know about this. I'd like to take a look at your account and see what might have occurred here, because it sounds like there may have been some confusion regarding getting that second set of tickets to you. In the case of the double order, we're unfortunately unable to cancel or refund the duplicate order in the majority of cases, but I absolutely want to make sure all the correct information around both of these transactions was given. Please reach out to us via email at [email protected] with the subject line "ATTN: SiteJabber - Joaquin" to ensure it gets addressed for you. I look forward to hearing back to make sure this gets taken care of.
Purchased 6 months ahead of event, 5 months before found out would not be able to attend, should be no problem to get refund or credit right. WRONG! You can try to sell, most likely at a loss- this ticket broker sucks and I will be advising anyone and friends not to use this service - there's better ones out there with better return policies. Plus their CSR group is lame.
Hi Roy, we do apologize for this. However, it's stated in our Terms and Conditions that all sales are final, and therefore we're unable to refund or cancel orders once they've been submitted. This is common practice across the majority of the ticket market, and is a policy put into place in an effort to make sure all tickets are valid and secure. Again, we are sincerely sorry if there was any confusion about this at the time of purchase! Please feel free to visit our Terms of Use for further information at (seatgeek.com/terms) or follow up with our Customer Support team directly via email to [email protected] if you have any further questions!
I purchased tickets to a concert after reading all the horrible reviews. Overall my experience was good I got my tickets almost immediately after I got the confirmation email and I was able to get in with no problems. But unfortunately I probably won't purchase from SeatGeek again because I had to much anxiety leading up to the concert. I was really concerned that I wasn't going to get in. In the future I will just purchase tickets from the original vendor when they first go on sale to avoid all the hassle.
Hi there Takerra, thanks so much for writing this review! We know that reading reviews about invalid tickets can cause some trepidation and stress, but please know that while it may not appear that way, invalid tickets occur for a very small percentage of our orders! We do our very best to make sure all tickets are valid, but when things like that happen, we do everything in our power to make sure the user is taken care of. We hope that you give us another shot in the future so we can prove that SeatGeek is absolutely here to make your experience the best it can be! Thank you again!
I was kinda skeptical about the website but it seemed legit so i gave it a chance, big mistake. Bought tickets for a trey songz concert, got to the door, lady scanned them & told me that they were void & fraudulent. I stood there in the rain, couldn't even buy tickets at the door, and didn't get inside the concert. I tried calling them, no answer, but i am going to get my money back, i don't care what i have to do. Hopefully my bank helps me out, seatgeek.com is pitiful.
Hi Courtney, we sincerely apologize for this, but thank you for letting us know. This is definitely something we want to get addressed for you. We have very strict policies with our sellers, and any time something like this happens, it's thoroughly investigated by our Trust and Safety team to make sure you're compensated for the order. If you haven't been in contact with our support team, please reach out to us directly so we can make sure this is taken care of for you. Also, please feel free to send us a private message with your order information so we can follow-up accordingly. We look forward to hearing from you to make sure this is settled!
My son bought supposed floor tickets for the Chainsmokers concert. They were sent digitally to his phone. When he got to the concert, the tickets would not work. After 45 min. Of trying, he had to just go ahead and purchase another ticket there at the venue. Tried emailing and calling; no response. Hopefully he will be protected through our credit card as we have filed a claim.
Hi Tammy, thanks for writing in about this! We're truly sorry our son ran into some issues with those Chainsmokers tickets, and we're working diligently to make sure all users affected by the mishap that occurred with the seller who provided the tickets are taken care of. That being said, we want to make sure your request is resolved without you having to issue a chargeback. If you could send us a private message with your Order ID so we can make sure to look into this, we'll be sure it gets addressed right away for you! We look forward to hearing from you.
This was the first time I could not print the tickets I purchased. First the website said I would need to download the Seatgeek app to get my tickets. Then I received an email I thought was spam that said I would have to download the MLB app to get my tickets. I needed to contact your customer service to make sure I was doing it right. It was VERY confusing.
Hi Phyllis, thanks so much for taking the time to leave a review, and we do apologize for the confusion regarding this ticket transfer! Ideally, all mobile tickets can be delivered directly through the SeatGeek platform, but we're doing our best to accommodate MLB fans this season as more teams switch to mobile transfers. We're also continuously working to push as much information out proactively as possible so the users affected by these third-party ticket transfers are aware that they're coming prior to delivery. We always appreciate user feedback--it's what helps us provide the features that everyone wants the most! Please let us know if you have any other questions or concerns about this order or just in general. Thank you again!
This site was quick and accurate with no issues. Had a great experience great job guy thumbs up work well done
First of all, I will not going to use this app ever again! Me and my friend we bought 2 tickets from Seatgeek. And then it turns out that the tickets were piggy back seats. However when we bought the tickets there wasn't anything saying that it's piggy back seats. And when we called the Seatgeek they insisted that it was written there and they didn't change our tickets. So, we sold the tickets. And we bought the tickets for 82$ and we solved for 33$. Don't use this app!
Hi Asan, we apologize if there was any confusion surrounding this order. While the majority of our ticket sales are for seats that are consecutive, sellers do sometimes list piggy back seats, which is information that's required to be notated on the listing. It does sound as though this order was notated as such, and unfortunately in situations like those, we're unable to cancel the order. We do our best to make sure our users have the option to easily re-list tickets they cannot or do not want to use to aid in cost recoupment, and we're happy to hear that you were at least able to utilize the Marketplace to make sure that happened! If you have any other questions regarding sales, order cancellations, or listing requirements, please always feel free to refer to our Terms of Use which can be found here: (https://seatgeek.com/terms). Additionally, please also feel free to reach out to our customer support team at any time via email at ([email protected]) with any questions or concerns you have, we're always happy to help.
I purchased 4 tickets 6 weeks ahead to attend an baseball classic game, in Miami FL. I called many time which I was put on on hold several times and when I was able to speak to someone, I didn't get a straight answer about my tickets arriving. Tickets arrive three days prior to the event which I couldn't attend now because I didn't know if I had tickets for it. The same day I spoke to seatGeek representative who told me that the tickets had been removed from my names due to the latest arrival. It's been almost 3 months now and I still haven't received my money back. I feel like a was robbed. I did not attend the baseball game and I lost my money as well...
Hi Jerry, thanks for leaving this message, and hopefully I can clarify a little bit about what happened here and make sure this is right for you.
Regarding the tickets not being delivered until a few days before the game--some venues, performers, and teams have policies in place that do not allow tickets to be issued to the secondary ticket market until a certain time prior to the event date. Each team, venue, and performer is different--some performers don't release tickets until 24 hours prior to their shows, some sports teams don't release their tickets until 72-24 hours prior to the game itself. While it's not actively a policy across every ticketed event, it is something we're seeing more and more often and is a direct result of these teams and performers wanting to make their tickets as secure as possible. We know that it's not always convenient, and we recognize that if it's not something you'd experienced in the past, it can be confusing and nerve-wracking. We do our best to make our users aware of these situations as policies fluctuate, but we do genuinely apologize if that information wasn't provided to you with clarity.
That being said, it sounds like one of our representatives may have offered a courtesy buyback due to your inability to attend the game once the tickets had been issued. While rare, SeatGeek does have the ability to offer this option at its discretion for users who cannot use the ticket they'd purchased. If that's the case, you should have absolutely received the funds for the full amount you'd paid when the tickets were removed from your account. If you haven't received those funds, and you were offered a buyback, that's something we definitely want to look into. In order to do so, please send us an email referencing your Order ID to ([email protected]) so one of our representatives can take a look at the status of that refund.
We are sorry about any confusion that may have happened with these tickets! We look forward to hearing from you so we can make sure we look into this.
Do not use this service. It is likely a scam, and their customer service is poor.
I ordered two tickets for a concert in Brooklyn last weekend. I was contacted shortly thereafter letting me know the seller had already sold the tickets I purchased, but that they could offer me an 'upgrade' to another section at no additional cost. I consented, and printed the tickets they sent.
My partner and I went to the venue, waited in a security line for half an hour, and got to the front. They scanned our tickets and let us know the tickets had ALREADY BEEN USED. I waited in line at the venue for another 30 minutes to be told to contact the seller.
I then spent 20 minutes waiting for a representative to answer the phone. The representative didn't even apologize when I told him of the issue initially. He then put me on hold again, and called back to say the seller could give me different tickets ('they know these will work'). At this point it was an hour into the concert. I was frustrated, so he put me on hold again and then offered a 150% refund. I was tired of arguing, and just accepted it. It's not even about the money - it's about the principle and the lost experience I had (I was so excited for this concert!).
I feel completely cheated by this company - their response to the matter made me feel like it happened all the time, and I will let everyone I know about this experience.
Thank you, Matt, for letting us know what happened at the concert. We can't apologize enough about the issues you had. Please know that we hold all of our sellers to high standards, and any time we have reports of sellers not providing valid tickets, we do a thorough investigation and they're penalized accordingly. It also affects our decision regarding whether we allow sellers to continue listing inventory on our site, and we appreciate our users bringing these issues to our attention so we can ensure they're handled properly.
Every individual at SeatGeek is more than aware of the frustration and sensitivity that comes with a purchase for tickets to an event--whether it be a concert, a baseball game, a play--and we know how devastating it can be when users get to the gate and are denied entry. Our number one goal is always to do whatever we can to get the user into the event, with refunds being only a last resort in the case that replacement tickets are no longer available at the time the issue occurs. It does sound like the representative secured some replacements tickets, albeit they were also invalid. While we're constantly putting policies and practices in place that we believe will enhance the security of tickets sold on our site, invalid tickets are a very unfortunate, but very real, aspect of the secondary ticket market due to the natural volatility of the industry, and is precisely why the refund policy is in place. We know that's not an excuse, but please know that improving the experience overall is a priority for SeatGeek as a whole, and mastering the ability to ensure security of tickets is and always has been a top priority.
If you don't feel as though the issue was handled appropriately, or if you'd like to follow-up with us about your experience directly with any additional concerns or questions, please reach back out to us at ([email protected]) so we can at the least shed some more light on the situation. Again, we apologize for the negative experience. Please let us know if there's anything else we can answer or look into for you.
I bought tickets through Seat Geek thinking it was the official ticket retailer for the event because the band I was seeing had linked directly to them for tickets & that they probably had the best deal going directly to the source. Boy was I wrong. Better deal on other site and Seat Geek is not very transparent about the fact that ALL SALES ARE FINAL. Only written in tiny fine print in the terms and condition. You will not be able to cancel or refund, but a customer service representative will tell you that you can resell your tickets on Seat Geek to someone else. Guess what? You can only list for resale if you have the PDF file of the actual ticket. Which Seat Geek doesn't send you until about 3 days out from the event. Good luck with that. NEVER BUYING FROM SEAT GEEK AGAIN. EVER.
Hi Heather, thanks for letting us know about your experience, and we apologize if the resale and cancellation policy was unclear. Due to the nature of the secondary ticket market, all sales are final and cannot be reversed once they have been submitted. This is to ensure the security of tickets and avoid situations where they are double sold, and is common practice across the ticketing industry.
We do understand that the delayed release policies of some venues and artists can make re-selling tickets difficult. Our goal at SeatGeek is to have an open marketplace that's flexible and secure, and we do our best to work with venue and performer policies. We truly do apologize that this particular experience was not a positive one. If you'd like to reach out for further information or with any other questions about this order or the Marketplace, please feel free to reach us at 1-888-506-4101 or via email at [email protected].
Had multiple windows open and selected the wrong date for the event I purchased, I have a prior engagement and was comparing prices. I noticed the error almost immediately after the tickets were emailed to me. I called to ask if we could contact the sellers and explain to them what happened and if we could refund the money and they get the tickets back. The person on the phone was rude and just kept telling me that they couldn't contact the seller and my only option was to try and resell them myself. The seller on the tickets according to the website is SeatGeek. How can you not contact the seller and tell them it was an honest mistake. I'm not trying to con anyone out of money or tickets. I'm trying to return them to the seller if they would understand my situation. On their website it says you can contact the seller and ask them if they will refund the tickets but the person on the phone says they can't do that. I feel like they don't want me to talk to the seller because it will be to big of a hassle. I guess I could just dispute the translation on my card since SeatGeek is being no help at all!
Hi Dan, thanks for taking the time to write this review, and I apologize that your experience with our Customer Support team wasn't a pleasant one! For more context, we're able to provide vendor information for larger third-party vendors, but not the seller information for private licensed sellers that we work with. Our Terms of Use state that all sales are final, so unfortunately neither we nor the sellers we represent are unable to refund tickets once and order has been submitted or confirmed. Regarding the 24-hour payout hold--that's for our SeatGeek Marketplace users. Our licensed sellers have a specific set of policies.
We are truly sorry for the negative experience, but if you'd like to follow up with us regarding the order or for more information, please feel free to reach out to us via email at [email protected] or by phone at 1-888-506-4101.
STAY AWAY. FanXChange accepted my order, charged my credit card, but then didn't deliver the tickets. When I called asking what the deal was, I was told they no longer had the tickets. They then offered me cheaper seats than what I originally purchased, but for the same price! Oh, and the hold times on their phone lines are outrageous. DO NO USE.
Hi Andrew, thank you for letting us know about the experience you had with FanXchange. We take all complaints and concerns regarding the sellers who utilize our platform extremely seriously. If you'd like us to follow up about this situation directly, please give us a call at 1-888-506-4101 or reach out via email to [email protected] with your order information so we can look into what happened. We look forward to hearing from you!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ross, we appreciate you bringing this to our attention, and it's definitely something we want to follow up on. For some context, any orders submitted prior to 24 hours before the start time of an event have a 24 hour pending period in which the seller is required to check their inventory and either confirm or reject an order. In the event they're unable to confirm the order, they're required to reject it.
However, it's incredibly unusual that a seller would reject an order within 10 minutes of the start time of the event. For that reason, we'd definitely like to make sure to follow-up directly about this issue to ensure it was handled correctly both by SeatGeek and the seller. If you could send an email to [email protected] with the subject line "Attn: SJ - [Order Number]" we can ensure this gets investigated for you.
We look forward to hearing from you so we can do whatever we can to help!