SeatGeekReviews 2,561

All of my favorite podcasts over the last year have, at one point or another, advertised for seatgeek and I seriously wish they would not anymore. I bought very expensive tickets to see Lionel Richie with my dad, show is postponed "for summer". Well, I work on contract and will no longer be living near the venue I bought the tickets for during the summer, but Seatgeeks resolution is...

"You can resell them on our website"

What? The vendor, ticket master and EVERYONE ELSE is offering a full refund if you can't make the new dates. Plus, I can't resell them, there are no rescheduled dates out. So I just have a big chunk of money floating around in space. I requested they just take the tickets back and give me a seatgeek credit, since there are other events I plan to go to soon. A big no.

This website is nice to price compare, but I will literally never but anything from them again. Their customer service was abysmal and this whole situation is a joke. Just pay the extra $15- $20 a ticket and buy direct from Tickemaster.

I always check reviews online for companies with which I am not familiar. They advertise on podcasts that I enjoy, so I took them at face value. My mistake. The litany of lies and omissions this company uses to shroud the truth would take 5,000 words to fully explain.
The tickets are not guaranteed, no matter what they say. If you sell tickets on this scam site you get your money, minus huge fees, 5 days AFTER the event. They charge exorbitant fees to buy or sell.
I am contacting the Attorney General of South Carolina. He loves to make trouble for business' that use unfair and misleading advertisements.

A long time, customer never had a problem... until recently. An expensive ticket purchase with a prime seat assignment turned out to be a General Admission event. SeatGeek didn't reveal until AFTER the purchase. Their customer service is non existent, don't publish a support number, only email. The person on the other end was clearly not equipped with the skills or the information to keep a loyal customer. Fortunately there are other options, I will now go out of my way to avoid using this search engine.

I would give a lower rating if possible. Went online before 5A to find tickets for a Blackhawks game. Selected the tickets, paid for the tickets, all good - I'm supposed to be able to download the tickets from my account and print them. Later I get an email the tickets are no longer available and that they are sorry but they still charged my credit card $596. Then I went to their site and the tickets that were 'unavailable' are STILL listed. What a waste of time. Now I have to begin the process all over again. Note: They make it difficult if not impossible to contact them if you have an issue.

I bought 2 tickets for the Super Bowl in Houston. After purchasing, I checked the reviews for FanXchange, and nearly had an anxiety attack reading the reviews and having just spent a few thousand dollars on tickets. Well everything went PERFECTLY. There was constant communication as to a pick up location, times to pick up, and phone numbers to reach a local contact. The tickets were picked up easily and there were no issues. We even received tickets 15 rows closer than expected.

Also, while in Houston, we decided to check out the Bulls vs. Rockets game, we purchased tickets 5 minutes before game time. The tickets were sent electronically in 3-4 minutes as expected. The only downside was that app that the tickets download to was horrible. (I can't remember the name). The line for issues with this app was about 75-100 people. I'm not sure if that is FanXchange issue or not, but it was a minor inconvenience as it moved quickly. The box office had to print the tickets and there were no issues.

Overall, a great experience with FanXchange

Frustrating experience with SeatGeak. Ordered in late December for an event in February. Had to call them the night before the event (Monster Jam) and ask for the tickets to be delivered. The customer service person said he would call the broker and have them sent that night... nothing came that night. Next morning called again and again was told the broker would send them shortly... nothing came. I bought tickets from Ticketmaster instead and received electronic delivery right away. I wrote an email to SeatGeak requesting a refund and at that point the SeatGeak tickets were finally made available (although too late for me to actually print them out and use them).

Seatgeek sold me tickets and even confirmed them within 15 minutes. 3 months later they decided to refund my money without an email or any notification. By that time ticket prices had increased by 400%. Customer Service has been a complete waste of time. I would never under any circumstances buy anything from them again. Large Service Fees and fraudulent tickets are all you'll find here.

Update
I reached out to Seatgeek as they have requested below. It took them 2 days and me asking for an update before anyone responded. They have continually lied to me. First they told me my tickets were not real. I informed them that I have Chat transcript verifying the tickets. I have the ticket locations by Row/Seats that came with the Verified ticket email. They then backtracked and said the tickets were for a different event at the same venue. Check this off as another lie. The tickets were for the Kentucky Oaks/Derby. Churchill Downs only has 2 MAJOR Days during the Summer that would warrant an expensive(500$+) ticket and those Days are the Kentucky Oaks/Derby. I honestly don't understand why anyone would ever use Seatgeek. The only thing worse than my original experience has been talking to Customer Service who continually lied to me.

Bought tickets to a game. Got stopped at door. Tickets fraudulent. In fact, could still have purchased same exact seats for which I already paid SeatGeek at the box office from the team. Called customer service and they promised me a refund so I bought tickets on stubhub. Then got an email from SeatGeek during the game that they will not refund my money because they're just a "search engine" and I should contact the retailer. Guess what. No answer at retailer.

The business model of SeatGeek is questionable. This ticket reseller has no way to guarantee tickets after the sale. Not sure how the "ticket broker" can reject an order. This makes no sense. The advertised price is the ADVERTISED price. And if the credit card goes through, the order should be valid and should be honored.

I wish I had seen these reviews prior to purchasing but as I am on hold with them after them being rude to me, I stumbled across this forum.

I bought tickets a week ago and still hadn't received an email and they aren't in my account area on the website; he told me to check again and I said this is why I am calling you the event is two days away with no tickets. I wanted a refund but that wasn't allowed, and they wouldn't budge.

I just wanted to put my money towards ticketmaster where they may be more expensive but their customer service is great and never had a problem.

So, I am never purchasing from seetgeak again as its a scam and customer service reps are very rude!

FINAL UPDATE 1/11:
SeatGeek will not be paying me interest despite holding my funds for 7 months.

Takeaways:
1) I should have fully vetted them before posting tickets. That was my bad.
2) They certainly don't advertise payment after the event takes place and are unwilling to make a one-time, non-monetary concession to a repeat customer that felt duped. I will not be using them in the future due to their customer service and overall business model.

UPDATE 1/6:
I have changed my review from 2 stars to 1 star as SeatGeek's solution is not to remit payment to me in this one instance. I asked if they will be paying me interest for holding my funds for 7 months, as I would expect to earn 3.5% over that time period in the stock market. Stay tuned for further updates.

INITIAL POST:
I sold tickets on 12/22, expecting to be paid 3-5 business days after sale. After some discussion with SeatGeek support on whether my bank info was correct, I was told I would not be paid until after the EVENT. The event is 7 months in the future (7/20/2017). It is ridiculous for them to hold my money for 7 months. In my opinion, the slogan, "Sell tickets on SeatGeek. Just upload your tickets, add a price and get paid." is deceiving since you do not get paid right away, which is far from the industry norm.

Yesterday I asked SeatGeek if they could remit payment to me in this instance given I was unaware of their policy. I have not yet received a response. I followed up again this morning but haven't heard back yet. I will update this review upon a positive response from SeatGeek, however I felt I had to post now given the lack of email response and no contact number. Stay tuned!

Same ticket on Seatgeek was about $20 cheaper than stubhub so I gave it a try. After being billed for the 4 tickets on my AMEX i then get a note that the "tickets are not available". They will take 3-5 days to credit you back even though they didn't deliver. I can still see the tickets on their website and Stubhub, so I ended up buying on stubhub.
I tried contacting them through IM Support twice and no response after 10 min. I finally got an email response which was not helpful and a phone number that no one ever picked up.
Piece of sh. T company.

Terrible. I purchased tickets for a sporting event. My card was charged right away. 20 minutes later, after I thought I had secured my tickets, I got an email stating that the transaction was canceled, and that the tickets were no longer available. I checked back on the site to select a different seat, and saw that the seats were relisted but this time for more money. The site is a scam. I wrote them about how I felt it was not ethical for them to allow people to relist seats and they said it wasn't their problem. They suck