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SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I've used SG half a dozen times now with no issues with tickets. Fees are reasonable compared to other sites.
I find a big plus is the transparency of the site showing ticket prices with fees included. This saves a lot of time picking a ticket within my budget.
Great experience and I hope to see Seatgeek continue the excellent service.
I've used multiple sites for buying tickets to tribe games. I always come back to seat geek because the site is set up to be extremely user friendly! From seat location to current availability to view from the seat to purchasing - the entire process is easy compared to other sites.
I bought tickets that already had been sold and I had to contact the seller and I had to settle for the tickets the wanted to give me and not the ones I had bought
The extra cost to download tickets to my phone is way to much offer a less service fee would be nice sometimes vivid is cheaper sometimes the fees are about the same for the ticket
Bought tickets less than 2 hours before event. Tickets received quickly. Used mobile to enter. Completely painless, the way it should be.
SeatGeek is awesome for the fact that it provides the interactive views from the seats and does hide fees from you as you are making your selections.
Quick and easy to use website. Great support if you need help post order. I needed to change a shipping address for the hard tickets and they came through.
Great price for a college student spontaneously going to a Monday game with friends. Will use again!
Easy; quick; no problems; will buy again; hope to be able to use phone tickets when able; liked being able to get odd number of tickets
Used SeatGeek for the first time while on an east coast summer vacation and bought Red Sox Tickets, Nationals Tickets and DC United tickets and all worked out really well. In fact, the Nats game got rained out and rescheduled after we were gone so we were able to resell the tickets to get some of our money back!
Every time time I buy tickets I get them quick and they are at a good price. Seat geek is always my go to website for my special outings with my husband
Using the SeatGeek app I was able to identify the seats I wanted quickly, order them, receive confirmation of the purchase and email them to a friend all in a matter of minutes. Happy, frequent SeatGeek user!
It's very simple to use. No surprise costs or extra steps. Love the venue map. Th overall score makes it very easy.
Excellent! - my go to place for Dodger Tickets and concerts. Always recommend SeatGeek to my friends.
3rd time buying seats on SG. Always a solid experience. Wish the fees were lower but it is what it is.
Best ticket buying experience ever. Wow thank you Seat geek. My new go-to app for tickets to any event.
Any time I search for MLB tickets, regardless of the city or ballpark, SeatGeek always beats the competition.
Easy to navigate site, clear information and seat locations, just great!
Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that they don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.
I like the app. The only thing is when I went to purchase, the option 1 or 3. Not 2 or 4. Maybe I hit did something wrong. I wanted 4 ticket and had to buy 3 then go back and buy 1.
Answer: Shana is correct, Seat Geek takes no responsibility for tickets and have no customer service and will not return calls if things do not work out Stub Hub is much better
Answer: Hi Beth, Welcome to SeatGeek! In order to maintain our marketplace we do have fees, but we'll always show you a thorough price breakdown of your order before you can checkout. Plus, we've got options so you can actually search for tickets and see the fees included in the price from the get-go. Simply use the filter "Prices with fees" when searching for listings. You can read more about that here: https://support.seatgeek.com/hc/en-us/articles/360036685293 I hope that helps! Please let me know if you have any other questions-- Best wishes, SeatGeek CX Team
Answer: Hi Ciprian, Thanks for reaching out and no worries about being concerned. I can assure you SeatGeek is a safe place to buy tickets. Every seller on our site is fully vetted and has a 100% or greater money-back guarantee in the rare case problems occur. You can read more here: https://seatgeek.com/buyer-guarantee. Luckily ticket issues seldom happen! We really just want you to score seats to events where you'll have the time of your life. That's why we're here from 6am-8pm PT, 9am-11pm ET every day to help you with any questions or concerns. Hopefully that puts your mind at ease! Warmly, SeatGeek CX Team
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.


Hi Juan, thanks for letting us know about this experience you had with one of our vendor partners. We take all of these complaints incredibly seriously, and we appreciate you bringing this to our attention so we can conduct an investigation regarding what happened with these tickets. We know this is the worst sort of experience a buyer can have with their tickets, and we're really sorry this happened. If you have any questions, or had any trouble getting in touch with the seller when you'd encountered the issue, please reach out directly to our support team so we can see what we can do to help.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101