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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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I really like how there are no hidden fees when purchasing tickets. The price you see, is the price you pay.
It was my first time buying sports tickets thru SeatGeek, and the website made it so easy for me to find the best available and affordable seats for me and my friends.
I like the ease of the app, and the speed at which I get tickets, but the fees are crazy and it makes me feel that I get ripped off for trying to purchase tickets and it makes me want to stick to Craigslist.
Very Dissapointed. Took my money out my account and cancelled 4 separate orders of mine... THE PHONE NUMBER YOU HANG UPSOUND AND NO REFUND!
No TICKETS... NO REFUND!
Ticket price was good for my event, but the $48 surcharges will turn me away in the future from using your site. Sorry to say
Very satisfied as usual. Keep it up. If anyway possible please show CDN prices. Other than that zero issues.
Very easy and intuitive, could quickly see where to sit and the angle. Took only 10 min. Nice job!
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Love using SeatGeek. Best place to find tickets on the web. Big fan of the Pat McAfee Show, gotta show love to the first sponsor.
The fact that the tickets were available to me right away, seconds after purchasing them, was unbelievable.
My first purchase on Seatgeek could not have gone smoother. I purchased seats for Ed Sheeran about 6 months ago off of the site, and was a little bit worried about the legitimacy of the tickets based off of some of the reviews that I've read. Seatgeek was incredibly helpful throughout the entire process, answered all of my questions in a timely matter while simultaneously easing my worries about fraudulent tickets. We even received an unexpected seat upgrade a few days before the show (to the 10th row!). The in-app tickets were a breeze, and we had an absolutely amazing time at the show last night. Huge props to this company and their awesome customer service. They've gained a lifelong customer.
I had a bit of an issue with a double purchase and I was stuck with two sets of four tickets to a game the me xt day. After reading some less than stellar reviews, I relisted the four unwanted tickets back on the site. I now realize that those negative reviews must've came from people that didn't reach out to SeatGeek my first email to them was answered promptly. They offered me a full refund or to keep the extra tickets at half price. One of the tickets I relisted was sold and I was worried that this would void my return. Not the case. They still offered full refund on the three tickets. Both Rob and Roxanne were more than helpful and I will continue to use SeatGeek for all my ticket needs.
I DID Read the fine print on my ticket // paid over 500 for a pair to see Kendrick Lamar and Travis Scott. They would not let me in with the e ticket // made me go find a printer and print it out. Hence I missed the entire Travis Scott set (of the two I was more excited for him).
Was fast and very user friendly. Went out of town wanted to attend a MLB game was able to find great lar minute tickets. They were downloaded to phone and had no issues at gate. Entire transaction was very smooth and a great experience.
Dealing with Fanxchange is a nightmare. I bought bad tickets and they will not refund any money. It makes me not want to use seat geek in the future.
Satisfied with how smoothly the process went just put in my info and went thru just like that We will be going to concert soon Hoping its just as smooth
Great service Great service Great serviceGreat service Great service Great service Great serviceGreat service Great service Great service Great service
It is always a breeze to buy tickets through SeatGeek. This purchase was more of the same ticket-y goodness.
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, thanks for letting us know about the poor experience you've had with one of our vendor partners. We take these complaints very seriously, and have reached out to them directly to get to the bottom of what occurred with this order. While FanXchange will be the one to process any sort of appropriate refund for your experience, we absolutely want to make sure to be of any help possible when users aren't provided the support they're entitled to through a vendor. Please email us with information regarding what occurred, and we'll be sure this is taken care of.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101