SD BullionReviews 656

It's one thing to watch pics and videos online of these beautiful coins, but when you actually hold them and feel the weight, the solidness, and see the bright shine, it feels very powerful. I hold a couple of them in my hands every morning and night and feel the incredible energy of pure silver. It's inspiring.

5/11/23 - update
Finding the right people within a company that genuinely care about customer service is a blessing. After a few days of soured relationship (my shipment was stolen en route via USPS), Jeremiah B. Reached out to me and rectified the issue very fast. Excellent and easy to follow communication. Received replacement shipment and the coins are amazing BU - thank you for understanding my concerns.

Updated to 4 stars - though the recent experience from May 1st is 5+ stars! Unbelievable difference in listening to customer complaint from the previous communication in late April.

Will re-order from SD Bullion due to the great experience provided by Jeremiah and his team!

Mark D.

Updating review:
Reasonable requests from customer who paid timely, was presented a LABEL for delivery, and issued support pictures and non-delivery form within 30 minutes of refusing delivery from post office:
1. Do not require a NOTARIZED form (which costs $25+) in addition to the support SD Bullion has received - ie. The "package" being returned to SD Bullion from post office. I have never had custody of shipment.
2. guarantee 30 day resolution, based on your insurance requirement (not just a starting timeframe)
3. Guarantee SD Bullion will NOT issue refund if spot prices increase by 30 day resolution

Thank you.

Placed >$1500 order on 4/6/23, and only a shipping label was attempted to be delivered on 4/24/23! Refused the "shipment" and immediately provided SD Bullion pictures of "shipment" as well as completing their missing/damaged item form. The post office was returning "shipment" to SD Bullion.
Customer service said I would hear back from someone within 24-48 hours, after that timeframe passed without contact, I initiated contact with customer service on 4/28/23.
Their "manager" Frank R. Said I needed to wait at least 30 days for the next steps of investigation. On top of that, the under staffed post office told me these investigations are 2+ months. Told Frank this and he said I would still need to wait, that's how it's done, and would also need to provide a notarized statement (at my cost!) claiming my loss. NOT acceptable, they have the "package" returned to them. It wasn't lost or damaged - it was just a label without package that I refused.
This is an anomaly, but the sour taste from dealing with Frank has turned me off to SD Bullion.

Take your business elsewhere!

Just as others noted - canned response received. Package wasn't lost, Post Office attempted delivery of a LABEL, not a package, and I refused - return to sender. Quality control within your shipping department may need to be addressed. This Friday May 5th, you will have use of my funds for over 3 weeks. Either reship my order by May 5th, and have someone vouch that a package was shipped(not just label), or refund my money by May 5th. SD Bullion can wait since you have my money and your shipment back.

This is the first time we purchased precious metals online or otherwise. We found SD Bullion to be very reputable and easy to work. SD Bullion came highly recommended by a number of individuals that we follow on YouTube, etc. We were kept informed every step of the way until we receive our metals.
Thanks for everything.

This was my first order with SD Bullion and I was very excited to receive my coins. I placed my order and waited for confirmation that my coins had shipped. Nothing. Then I read the part where they won't ship until payment had been received. Ok, I waited some more. A day later, I saw the payment hit my bank account. Thought to myself, I should get the email that my order had shipped. Nope. Still nothing. I waited over 2 weeks and started to think that the website had scammed me. I reread everything and I confirmed that I should have received my email with the tracking information. It took over a month after my payment had been received for the order to ship. I understand that it might be a busy season, but if you say something, you should keep your word. Great product though. Love my coins!

I made 2 purchases thru the website. The items were detailed and the information about the items was clear to make an informed decision about making a purchase. The payment options were easy to understand and the transaction was completed with ease. The items were pack with every precaution taken to insure their safe arrival. The items purchased arrived in excellent condition. I am very happy doing business with SD Bullion and will purchase from them again.