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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Good service, fast turn around, Good deals, web site easy to get around.
I ordered some silver coins and bars as I was pleased with the prices but unfortunately it took over 3 weeks to receive. I contacted your customer service department to see what the status was given a vague answer that the order was marked to ship. When it did ship I was sent a tracking number. I had paid for a two day shipment and that took 3 days. FedEx showed it was scheduled to deliver one day but delivered the following day. I did receive an email from you saying why the delay but that was two weeks into the order. I was disappointed with the whole process with your company. Other companies are being up front and alerting customers to delays. Something that you didn't do. I am ready to place another order but don't have much confidence that it would be a smooth and timely transaction. I left a two star review as the coins and bars were very nice.
Shopping is easy. Ships right to your door. Love it!
The price was unbeatable, and all though it took longer then I expected, It was worth every penny. Keep sending me deals I can't refuse!
First time buyer. Purchase was a gift. Shipment was delayed, despite paying for quicker shipping. Otherwise, totally satisfied.
Hello Peggy,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
This was my third order from SD Bullion and each has been a great experience. While this particular order took significantly longer than the last two, SD Bullion did an admirable job explaining the reasoning for the delay prior to my placement of the order. They set the expectation and then met that expectation accordingly.
I appreciate the proactive communication and the solid service I have experienced from SD Bullion so far.
Based on these prior experiences, I am sure to continue doing business with SD Bullion for my silver needs!
Hello Chris,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered $600 in silver it showed up 4 days late I didn't think I was even gonna recieve my item I got ahold of sd bullion and they made it seam like it was my fault I have ordered 20 times with only 1 problem but sometimes that's all it takes to lose a great customer
Hello Adam,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
We sincerely appreciate your understanding as the ship times have increased and for supporting SD Bullion!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I used SD Bullion for my first silver purchase. I did not complete my order when I was on the site my first time and when I went back into the site I could not find my order so I placed another order AND PAID FOR IT. Today over a month later I got a bill in the mail that I owe $1476.00. I called and was told I had a chance to pay the cancellation fee of $476. But since I didn't respond to emails or 2 calls they made to me I have to pay this fee. I would pay with no problem if
FIRST, I did not call their company looking for help to find my original order to complete and the rep on the phone did not explain anything about fees and their exorbitant 50% monthly charge if it's not paid.
AND SECOND, I DID PLACE an order and PAID FOR IT so they did get a sale.
DO NOT USE THIS COMPANY they are great taking your money but horrible in explaining their policies. Again I called them to help find my order and since they couldn't seem bothered to explain or look for my order I would not recommend them at all.
Hello Stayce,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Your service is excellent! Even when an order is delayed, because of increase in orders, SD Bullion is very good at updating customers on their order status.
Sincerely,
William
04/17/2023
SD Bullion is consistently above the bar for price, service, and quality. I appreciate the acceptance of a check, updating the status of the order, and the follow up after every sale.
My order arrived in my mail box, secure, just like my previous purchases.
Tried to cancel order,was told not possible,your company didn't even have the stock to fill. Sent wire for full amount then received a call to say I need to send ten more dollars to receive order, not sure why but gave my card to finally get order over with.
Hello Donald,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into the reasoning for the charge. Perhaps the wire was short. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
The rush has just started and they are swamped. As a silver stacker you should have patience already. Good people. Wish they had stickers.
Everything went fairly smooth though shipping time was pretty long. One thing that was frustrating was USPS TRACKING I checked it everyday so I would be home when was shipped. The status never changed from the very first notice. I blame USPS for that. Next time I will use FedX. Items received were as described and package good.
One can only imagine what type of rush you guys had after a few banks collapsed. I ordered a day or two before the run on Gold and Silver. Thankfully my order was delivered recently after a few weeks of anticipation and worry. I also did not know that I would need to sign for the order from the post office on delivery. That was a comforting fact that someone wouldn't be able steal it off of the porch. The first time buyer Gold at spot was awesome as well. I will continue to buy from SD Bullion in the future. Thanks to Yankee Stacking for recommending you guys to me.
Although I received the items I ordered it was considerably later than advertised. SDB responded promptly to my email inquiring of the delay and my items were shipped shortly thereafter. I was encouraged to see a bible verse on the inside of the shipping box.
Hello James,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Order was delivered as promised. Bullion was securely packaged. Will buy from this vendor again.
Great experience I ordered some precious metal.I had to pick it up at the post office which I Prefer.at the same time a Post Office Customer was Complaining about not Receiving is package the post office said Sir they were both Scaned and left in your mail box. They asked him was it Perscriptikns, because people will go through mail Boxes. In frustration he blurted out NO it was Gold. I did not stick around to hear the rest but walked out feeling happy about my order
Good price, excellent quality coin, good service. Wish you would a variety of bank transfers.
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Bryan,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service