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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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It took almost a month to receive my first purchase. Also, I purchased the introductory offer of five ounces of silver at spot price your choice but the advertising makes look look like it will be coins or rounds and I received a five ounce blob, I was also charged more than spot price supposedly because you don't consider my debit check card as a check so you increased the amount I paid. I think the premiums are ridiculously high and nearly impossible to recover unless the spot price skyrockets…
I'm grateful that you didn't just rip me off completely so thank you
A while back, I bought 28 Morgan silver dollars that turned out to be brass, thankfully, my bank helped me and gave me my money back
But I didn't know what to do with the counter fit coins. I tried to turn them into the police and they didn't want them. I tried to call the FBI and they referred me to a website where I filled out a very long form and never heard back from them so I have counterfeit US currency in my safe.
So again,
Thank you I'm grateful for a company I can trust,
If you have any more deals with reasonable or no premiums I will buy more. Otherwise I will not buy anything else because of the premiums…
Sincerely
gratefully yours,
Tracy Lee Rosellini….
Always friendly and on time. Great working with SDBullion. Thank you for everything. My granddaughter will enjoy her coin.
Always before I've had a perfect experience with this time I was missing 1 oz of silver. I did call yesterday and report this and I'm an anxious to hear the results
Hello Linda,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive an item in your order, however, please know that every order we ship is fully insured. Our team is currently working on your ship error investigation.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordered for the first time not really knowing what to expect. They delivered what they said, when they said, like they said! No complaints from me!
The money was debited from my checking account 1 day after I placed my order. I received the goods 16 days after placing the order.
Good to know I can trust SD BULLION. Love the scriptures inside the shipping boxes. Thanks and God Bless
Got what I wanted and ordered extremely quick. Used the 1st time customer pricing. I will be back for another purchase...
I was taught by my grandmother how she survived the Great Depression using precious metals. I had never ordered any precious metals before, nor had I purchased them in person. I wanted to teach my grandchildren about the value of precious metals like I learned, but didn't know how to begin. Your videos educated me about the process, so I decided to try ordering from you. I couldn't have been more pleased with the products or the service. SDB is totally trustworthy, and I hope to be able to order again from you soon.
A little slow to ship, but everything was well packaged and delivered as expected.
Ordered other silver from Jm bullion same day and it arrived over a week earlier after cleared payment
Hello David,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
First time ordering from you and I picked your busiest month. Took a little longer than I expected but it is understandable with the volume increase. Wish I ordered more as prices have gone up quite a bit since then.
Buying silver from SDbullion is so easy and problem free! The silver products are stunning!
Web site is very easy to navigate. Finding my silver product and receiving it was a snap.
I ordered my first 20 Coin Tube of the Beautiful Silver Eagles. I was referred by a friend and he was absolutely correct on the ease of ordering. This was actually my second order from SD Bullion. I am very Happy with my purchases. I have recommended them to several other people. Thank You
I know y'all have been inundated with orders lately. I got mine in right before the flood, but I think it got delayed a few days due to the onslaught anyway. Still, I got what I wanted at the nicest price around.
I am very impressed with the way these bars are packaged, looking forward to my next purchase. Thanks
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
The credit, debit, and Paypal pricing is advertised on every product page in the pricing grid while browsing. This is also visible when you are selecting payment method on the order review page prior to placing the order.
This payment structure is identical to all bullion dealers in the precious metals industry, and is not specific to our company. We offer a cash discount price because the cost to process a credit transaction is often as much as the profit would be. This is due to the fees from credit card companies and the expense of fraud prevention systems that are unfortunately very necessary in this industry.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service