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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Order placed on 3-18, checked was cleared on 3-27, received email about extended waiting time. A week ago I sent them another email, was told that my order is being prepared. As of 4-06, nothing was sent, and I don't have neither gold nor money. TOTALLY UNACCEPTABLE
I placed my order, paid for it, and received the metal within 10 days in the mail
It's understandable that shipping is impacted by demand. But customers should not expect to wait over a week just to have the item shipped much less delivered. Your competitors have you beat on shipping and pricing
Hello Alan,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Perfect. Will buy again. Proud of you all for being proud to be Christian.
Hello William,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I am a repeat offender with buying silver. This is the only company I've ever made multiple purchases through because my experience. I will be coming back many more times for the silver.
Hello Daniel,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Hello Ross,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Totally satisfied with the service and timely delivery of product.
I am happy with my order, I just wish it didn't take so long to get it. I was told they were investigating me that my order wasn't fraud when I called. They couldn't tell me why. I asked to speak to a supervisor or someone from the fraud department and I was told they will call you if needed, you can't call them. So not happy with customer service. Super happy with the piece I got.
Hello Steven,
Thank you for taking the time to leave us a review.
We apologize for the delay due to fraud prevention. All first time orders made with credit/debit card payments are investigated for the security of our customers. Our insurance policy requires we conduct this investigation. It usually only takes a day or two to complete!
We appreciate your understanding and are very happy to hear you are satisfied with your bullion purchase!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy to place an order and shipping time is good. Products as described and for less.
Hello Grady,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Cashiers check held 3-5 days to clear, in their reciept email to me 20th. I email them the 28th?, "ohhh my we're just so busy" shipping expected in 6-8 days.? From the original date or some date in their planned scheme? Basement level sacmming within the law. No honor whatsoever. Read about their multiple cancelation scams here and elsewhere. I have the email reciept and communications, but am not posting that data online.
Hello Gregg,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Always great to deal with SD Bullion. No issues. Very Professional.
Hello Michael,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I've bought coins from SD Bullion for a few years and the quality and service has been great.
Hello Brian,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion is always a pleasure to deal with for purchasing Bullion. They're professional and trustworthy. I've dealt with other large Bullion dealers in the past and have had some bad experience.
Hello Brian,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have 2 orders and ******* is charging 4% if uses credit card. The market price is
$1982 and grand total becomes $2132. I thought I was paying $2050 something and the check out did not warn you or anything. The first order is not arrived yet and you can't do anything about it. You can't cancel because they charge you Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. They make sure you pay.
Hello Cody,
Thank you for taking the time to leave us a review.
The credit, debit, and Paypal pricing is advertised on every product page in the pricing grid while browsing. This is also visible when you are selecting payment method on the order review page prior to placing the order.
This payment structure is identical to all bullion dealers in the precious metals industry, and is not specific to our company. We offer a cash discount price because the cost to process a credit transaction is often as much as the profit would be. This is due to the fees from credit card companies and the expense of fraud prevention systems that are unfortunately very necessary in this industry.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Terrible customer service and they do not care for your business, and are rude... There are so many other reputable outlets.
Hello,
Thank you for taking the time to leave us a review.
We sincerely apologize you had a bad experience with our customer service. We strive to help our customers as best we can!
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Always a great shopping experience. Great selection of gold and silver, fair premiums and very reliable shipments. Look forward to doing future business with this company.
Hello Charles,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
If shipment is lost you will wait two months to get made whole. They don't care. Use coin shop,safer. Update: 3/28/23. Thanks for the canned response CEO of SD Bullion. If you had checked, I have been waiting since my original order on 2/8/2023. I responded to all your company "fully insured shipment" requests for information, notarized forms on the same day I received them via email. What you didn't explain in your review response for people to see is a customer (my personal experience) will wait one week while you let the shipper investigate. Then the request for insurance form comes and the insurance process starts. I asked your customer service rep on the phone the same day they received my faxed, notarized form how long it will be, he stated the longest he has seen a claim take is 30 days. Now you tell me it always takes 30 days. I called on 3/15, the customer service rep told me it was scheduled to ship on 3/27. Next week on 3/22 I got an email saying that my original items were out of stock, did I want a refund or take generics. I responded back the same day saying send the generics. Rachel said she would get that sent over to get taken care of. Now due to unprecedented demand my email gets an automated reply that i will get a response in 24 - 48 Business Hours. If thats not a typo from ZenDesk, that 3 - 6 business days. I called this morning and due to unprecedented demand after 15 minutes of waiting the customer is told by message there is nobody available to take their call and try email.
I understand your problems with the demand but how about some priority for a long time customer who has been waiting through no fault of their own for their product that they got charged for over six weeks ago. That's my frustration and what people need to know before they use online dealers. Maybe more selection but when this happens is it worth it? And people, if their insurance company decides that maybe you got your package, not as clearly stolen or lost as mine was, do you think you will ever see your thousands of dollars? Fully insured just like your house and car doesn't mean the insurance company is going to pay up due to exclusions and limitations. Tyler if you respond to this again, please tell me you personally had order ******* re-shipment expedited. I will update again to let folks know what happened.
Hello Joseph,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion is my primary source to purchase my gold and silver. As a family man, I do allocate money into precious metals as a savings. My money seems to disappears as quick as I get it. Dental work on the wife, kids dorm in college, new transmission on my truck, and the rent and all the bills. So with all that if I don't try to put some away, I will have nothing for the future. It's stressful but more stressful thinking I will have nothing in the future. If you read this and your young start saving in precious metals, you will be ahead and protect your future with a real savings. SD Bullion very happy with my Britannia bars and coins, got a great deal. Thank you, Javier
Great service. Packaged well, fast delivery. Love their Christian witness of the gospel.
Hello Aaron,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
So far so good. Haven't had one complaint yet once I realized that not all silver is pretty
Hello Jesse,
Thank you for taking the time to leave us a review.
That is wonderful to hear! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Anna,
Thank you for taking the time to leave us a review.
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Our current ship times, as advertised on our website, are as follows:
Once received, e-check, personal check, money order and cashier's check take 3-5 business days to process through our accounting system. After that, it usually takes orders 6-8 business days to process through the shipping queue due to high order volume but could take slightly longer.
Thus, the total time from when payment is received to when the order leaves the fulfillment center is generally 10-12 business days. When your order is ready to ship out of the fulfillment center, you will receive an email with shipping and tracking information.
Thank you for your feedback!
Best,
SD Bullion Customer Service