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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Everything arrived exactly as expected and fast shipping! My sons enjoyed looking at the coins and learned more about coin and bullion collecting!
It took a bit long to receive the order but I realize SD bullion is very busy. I ordered from another company on the same day and their product arrived 3 days faster.
Love these coins! They were packaged nicely, as usual, and it was a thrill to open the box and see these handsome coins.
You guys always do a great job too!
Hello James,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have placed two orders with SD Bullion. The latest placed on 3/13 still has not be shipped as of 3/27. The first order took two weeks to arrive. I will not use SD unless a sale is too good to pass up.
Hello Richard,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Our mail carrier tried to steel my silver because he could feel it through the soft packaging you sent it in. I confronted him in the street and he lied about having it. It was in his bag the whole time. He felt the weight of it and the shape and decided it was something to keep so when he stopped at our house to deliver it he simply kept it in his bag. He eventually gave in and gave it to me. He no longer works for the USPS. A slightly oversized cardboard box might be better to send it in. I'm afraid to order anymore now.
Always a good experience with The Doc. Order was accurate and I was kept informed on shipping info.
Hello Shelby,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
First of all, I appreciate the easy to navigate website. I knew what the spot price was and the premium before I ordered. Dealing with some companies in the past that information was not clear. The price locked in at the time of order and did not change. To keep the price as low as possible we decided to send a paper check and to receive via USPS. This took a little longer, but we were not in a hurry. The whole process worked beautifully! Thank you for the great service!
Hello Marcia,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Everything goes smooth when ordering. It's the shipping that gets me. Especially when I direct wire the money to you guys.
Hello Zachary,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased.
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Jumped on a chance to get into the silver market. Received an exceptionally packaged silver bar that was of great quality. Will definitely order again
I placed an order with SD mon 3/20 and sent a wire thru Bof A rt away. It says money has to be recieved 1-2 days after the order is placed. I was out of town but called my back later that weekend to see if my wire transfer went through. They couldnt find it. I figured my first order was expired so i placed another order, not only paying the higher price but also doubling my order. I again wired the money again. That one went through. I called to explain to Birch what happened and they threatened me and said i have to either pay 35 cancellation fee or the full order amount of the first order. Heck of a way to thank people for their business and their persistence to do biz with their company. I spoke to Frank, the customer service manager and he refused to let me speak to his manager, refused to give me his full name and refused to give me his employee ID number. He would not give me someone above him to speak with.
Hello,
Thank you for taking the time to leave us a review.
We are very flexible when it comes to payment time. We strive to work with our customers for when they are able to send payment for orders, within a reasonable amount of time.
Orders are locked in once they are placed, as stated in the Terms of Use you have to agree to prior to placing the order.
No order expires. If an order is not paid, we reach out to the customer multiple times before cancelling and sending the order to collections.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
They push the "2 day" FedEx shipping but take 3-4 days to process. They charged me immediately then sent me an email saying that my order will not ship till next month on an item that shows "available" online. Garbage
Hello Michael,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Presale/delayed items do show as available on the site, however, you cannot place the order without acknowledging the ship date for the item. You have to physically check the box agreeing to the ship date.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Purchased Canadian Maple Leafs on 3/15/2023. Two days later I purchased some additional silver items on JMBullion. On 3/22/2023 I received my purchase from JMBullion!
I called customer non service at SDBullion on 3/23/2023 and was told my order will go in the shipping que in one or two days. I told him I would like to cancel my order for lack of timely service and he said fine but there is $145.00 fee for canceling my order! I said no way, and he argued with me and I said why are you charging me when SDBullion has not delivered in a timely basis… He basically said that how it is because I supposedly agreed to their terms and conditions when I purchased the items.SDBullion is a complete JOKE……
Save yourself a lot of trouble and buy from anyone but SDBULLION!
Hello George,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took SD Bullion one month to send me my purchase. I called up several times and received a different excuse everytime I called. I had to reach out to my bank about how they took my money and never sent me my purchase. Don't buy from this company they are thieves. Buy your precious metals from.APMEX. I hate SD Bullion because they are crooks.
Hello Brian,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
The best way to buy bullion online! Fast, easy and always the best price!
I like shopping on SD Bullion. The prices here as the best on the web that i can find. Thankyou SD Bullion
I have bought silver bars from many online retailers. A friend recommended SD and their prices were excellent. I paid by check so I wouldn't have to pay for credit card fees. Paid $1.89 over spot for a 100 OZ bar. With processing and check clearing, it arrived at my house this morning. So 10 days from purchase to free delivery. I'll be buying a lot from them from now on.
First 1 oz. Gold coin I have purchased. I'm happy with the purchase. I wish processing could be quicker but I understand verification of pmt is part of doing business on the internet. I also understand at this point in time precious metals are in high demand due to bank failures and high inflation. However, SD bullion remains competitive and is my go to bullion dealer when I'm looking for silver and gold.
Pleasant surprise, random year coin was special edition limited minted product. Value exceeded spot weight worth.
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Michael,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased. Thank you for understanding!
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service