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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Not what I expected from customer service. Would recommend they update how they talk to customers. And do not assume they are idiots and have never invested.
I ordered a bag of half dollars, should have been 200 coins, only received 199 coins and one of those stuck to a magnet. Sd bullion customer service refuses to make it right, they offered me a fifteen dollar coupon. What a joke. I won't be spending thousands of dollars shopping with them. Obviously they can't be trusted.
Delayed due to overwhelming response to the economy, but that was stated ahead of time. I am sticking with these guys.
Hello Tammy,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Very professional will do more business in the near future.
Hello Ernest,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
The silver I ordered came as expected and on time. The customer service was the best experience I've had in a long time. Thank you.
Easy to use website, and fast delivery. Happy with my purchase.
Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
S.D. Bullion is a reliable and trustworthy company when it comes to investing in gold and silver. I highly recommend them.
My first precious metals purchase ever. I got it right. Getting ready for my second order.
Thank you so much!
Great company to deal with and very honest. I will be buying again for sure.
Hello Clifford,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Hello Jack,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I placed this order expecting 8 gold coins of 1/10 oz. Each. I received 1 coin which was 1 oz.
I called customer service stating that a mistake may have been made and that it may have been my mistake. The person I spoke to (without hearing me out) immediately assumed that it was my mistake.
If it was that's fine but customer service people shouldn't show ALL their loyalty to the company. I'm hesitant to make future purchases now.
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion makes purchasing a breeze. The website is easy to navigate and shipping is fast.
Prices are the best I have found. Fed Ex delivery was very poor. Not worth paying for expedited delivery since Fed Ex driver didn't give enough time to answer the door on first day and never stopped on second attempt of delivery. I had to go to their terminal to retrieve my package on the third day.
Hello Micah,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We apologize for the shipping inconvenience and appreciate you understanding as we have no jurisdiction over the shipping carriers! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion is an exceptional business to patron. The people are very user friendly and accommodating. The product I ordered was delivered in a very reasonable time frame. This was my third purchase from SD Bullion!
Hello Jon,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I thought I order 4 silver bars with a decorative design. I received 2 attractive silver bars & 2 poured bars tagged Italia? I am not sure if the sales promo said "our choice" of silver, but I prefer an attractive bar. Is it possible to get "all attractive bars"?
Mike
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Design Our Choice products are chosen by our shipping department and cannot be specified in any way upon order.
Thank you for your feedback!
Best,
SD Bullion Customer Service
You system sucks i made 100.000 in purchases from amex because you are so slow with your orders if i was the boss you all would be FIRED
Hello Darci,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I followed instructions so I would not cause any delays or problems. The payment process went fine. The order was delayed some but SD Bullion sent me email indicating some delay which was to be expected due to the huge influx of new orders for precious metals because of US economic indicators. I will use SD Bullion again.
Hello Glenn,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Gayland,
Thank you for taking the time to leave us a review.
I understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
I would suggest reading our Investing Guide, as investing turnaround is not immediate. The goal of investing is to hold onto metals for a long period of time to get a greater return, especially since the market price is currently lower than what it was at the time you placed your order.
Thank you for your feedback!
Best,
SD Bullion Customer Service