Bullion By PostReviews 58

I had a deeply frustrating issue with an investment platform that unexpectedly restricted my withdrawals. Despite numerous attempts to contact them, I received no responses at all. Feeling completely stuck, I decided to reach out to Advisure Limited. Their team was quick to respond and very understanding of my situation. They explained the recovery process clearly and helped me feel grounded and hopeful again. Throughout the process, they kept in close communication and ensured I understood each step being taken. Their professionalism and dedication ultimately led to my funds being unlocked. I am truly thankful for the help they provided during such a stressful time.

I placed an order for over £2000 of silver coins. After reviewing there TrustPilot 1 star reviews and have heard nothing from them after trying an entire day to speak to somebody about my order ( left 4 messages and emails) I decided to terminate order. I was told it had already been posted and I must not sign for post and return to sender. Once received, my refund would be processed. This happened on 14 October 2025. Ive tried calling and emailing several times to speak to somebody who can help me - let me know parcel was received and if my refund getting sorted out... its 22 October 2025 and still nothing - although ive left messages and told someone would call me back... I wouldnt touch this company with a barge pole

They are not what they used to be. I have been a client for almost 5 years and they always delivered a great service. Two weeks ago i have placed an order. It still has not arrived. Their new postal service colissiomo lost it. Now i have to wait another 4 weeks for the investigation process to finish before I can find out what will happen with the payment.

They are highly unreliable. I saved up to invest and finally bought thinking it will be safe to buy from them. But the product was never delivered and after so many calls they kept telling me the investigation is going on. Finally after many months long investigation when I called them again a lady Eva picked up my call and in a day or 2 had results of the investigation done on my complaint which was that they delivered my order. I never received anything. It is very stressful as I don't have the money or the gold I bought. They took what little I could save. They are liars please do not buy from them.

I sent £10k to this company on the understanding I would receive a delivery advice same day and gold coins the next day. No delivery advice sent, no gold sent. Several phone calls made but the 'team' are always busy and will call me back - nothing. Several emails sent - no replies. Eventually received an emergency number but two calls and a message - unanswered. There is no way I can reach anybody to find out where my money or gold is. Bullion by Post looks good on reviews and their website, but I believe all calls are answered by an external call-centre as they are all scripted. I have no option now as I can't get my money or gold - I must go to the Midlands fraud centre to see if they can get my money back. Beware of this company it it a very stressful experience and they just don't care about their clients.

I had been a loyal customer to Bullion By Post for over 12 years, placing 42 orders with them amounting to 10's of thousands of pounds without issue, as my orders always arrived, until one didn't.

This particular order of £1700+ in value, was marked as delivered by Royal Mail Special Delivery with tracking information locating it to 240ft of my address, however, it had been signed for by the postman himself and never arrived at my front door.

When Bullion By Post were immediately informed of this they investigated and decided that as the Postman had marked it delivered and signed for it, there was nothing they could do and told me to report it to the police, which I did.

I obviously was not happy with this conclusion and the suggestion of a private investigator (PI) was made, which I agreed to and welcomed. When this PI contacted me via email, he requested 18 points of very private information (which I had no problem providing) however, the tone of his email was very accusing, full of conjecture and a lack of impartiality. I immediately responded with all of the information, by which point Royal Mail had updated the tracking to show the Parcel was received at Warrington Mail Centre two days after it was reportedly delivered to me. This development was unbelievably, not enough to prove I had not accepted the parcel.

CCTV and various other pieces of evidence was obtained showing that the postman did not attend my address at the time of the tracked delivery, again this was not enough for Bullion By Posting. I spoke directly with the postman, recording the conversation, who stated he does not remember delivering the parcel, nor has any idea what could have happened to it, but did agree that he signed for it on my behalf, again this was not enough for Bullion By Post.

Ultimately the parcel was not located 3 weeks later, even though all evidence pointed toward it being in possession of Royal Mail. Bullion By Post obviously agreed with this conclusion as they eventually refunded my money, but did not offer any apology or compensation for the 3 weeks of stress and severe inconvenience that this caused. The service I have received has been truly appalling.

I have been made to feel like a criminal, accused of defrauding Bullion By Post out of money, despite being loyal a customer for over 12 years spending 10's of thousands of pounds with them. The burden of proof has been on us to prove our innocence, even though all evidence has pointed toward Royal Mail not carrying out the Special Delivery service correctly on behalf of Bullion By Post. I would have been afforded more impartiality in an actual court of law than Bullion By Post and the Private Investigator that they appointed, have displayed over the last three weeks.

Brilliant service, very helpful staff will use again. Thank you.item arrived dead on time in secure packaging. Need another item but out of stock so waiting for email to let me know when it is available.

Great experience, fast delivery and genuine gold.100% recommended,use this code when signing up VBQW6EPT and receive free 1 0z silver Britannia coin with your first purchase.

Perfect service.got my delivery next day, free and insured.
I spent £250 and got a free silver coin worth £40 by using a refer a friend code.

Use my code AUF6 PNDX when you sign up and you'll get a free Silver Coin worth £40

Amazing costumer service and fast insured delivery!
I ordered few times from them and it has been always just perfect, never had any problem and always my orders were arriving the next day. They have silver and gold coins from around the world and also you have the option to buy in bars too. If you use this code 00NH AV0T you will receive a FREE 1oz Silver Britannia coin on your next order over £250.

Brilliant fast efficient service.

To get a free silver BRITANNIA coin worth around £30 with your first order follow these instructions.

On sign up when they ask where you heard about them select referred by a friend and enter code

MEB0 KETH

You will then get a lovely silver BRITANNIA coin with your first order over £250.

Service was very fast.

Online quote was if you order over £250 and we receive fund before 2 pm, you will be qualified for next day insured delivery, and it will be delivered by UPS. What a beautiful lie. I especially went over £250 spend so I can get my item next day. Paid and email received at around 1330hrs saying you have received the fund. I was happy and excited cos it was Birthday gift for my wife after next day. Guess what? It arrived after 7 days and It was sent via Royal Mail not UPS. Well done BBP, you gonna say it was back locked because of holiday. Then be honest saying it will arrive after seven days not NEXT DAY INSURED DELIVERY BY UPS.
Never again.

Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.

Really good service. Gold arrived next day, securely packaged, and as advertised. I also got a FREE silver 1oz Britania! Ude the promo code referal below to get your own.

You will get FREE- pure silver Britannia coin!
CODE:

MEB0 KETH

How to do it?
IMPORTANT:
During sign up at the part where they ask where you heard about them put "referred by a friend" and use code MEB0 KETH Then make an order for minimum £250 and coin it's yours for free!

You can get FREE silver brittania coin when You enter a code DVK6 CYR0. Simply when they ask where you heard about them select "reffered by a friend" and input a code. Service is great, fast and secure delivery, at the end you get quality product plus a free coin if you enter a code

Excellent service, very prompt delivery, excellent communication. Will definitely use Bullion by Post again

Also you get a free £30 coin with orders over £250

Use this code at check out

5S86 9ST3

Very good service and I got a free silver britannia coin worth nearly £30 so really pleased.

To get a free silver britannia please sign up, select referred by a friend when they ask where you heard about them. Then use code

5L XD 5AWU

When you place your order over £250 you will receive the free coin.

Most orders arrive next day.

Works well, Friendly customer service and the price is very good. Had a slight issue one since the payment system was down so had to wait a little while but after that no problems- im not sure it was even on their end. Coins were delivered the next day and included capsules.

They offer a free 1oz SILVER BRITANNIA for new customers who use a code at SIGNUP and spend over £250:

4Y9X EPHT

Overall can recommend 5* and will definitely be using again.

GET A SOLID SILVER BRITANNIA COIN FOR FREE WITH YOUR FIRST ORDER
Really good service.

Gold arrived next day, securely packaged

I also got the free silver britannia coin added to my order for free.

If you want the free silver coin with your first order follow the instructions below.

During sign up at the part where they ask where you heard about them put "referred by a friend" and use promo code

MEB0 KETH

Add over £250 of goods to your basket and you will see that the silver coin is added for free.

The coin you receive is a large 1oz silver BRITANNIA which would normally cost about 32 pounds.

Great value.

I enjoy collecting numismatic coins and bullion by post probrably have the widest range available in the uk. Even when i have been stuck searching for a specific coin, their customer service is second to none and have advised me of availability.