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Bullion By Post Reviews Summary
The company has garnered a mixed reputation among customers. Positive feedback highlights a wide selection of products, reliable delivery for many orders, and commendable customer service, with staff often described as knowledgeable and helpful. However, significant concerns arise regarding delivery reliability, with several customers reporting delays and issues receiving their orders. Complaints about unresponsive customer support and product quality further detract from the overall experience. While some customers express satisfaction and intent to return, the recurring issues indicate a need for improved communication and fulfillment processes to enhance customer trust and satisfaction.
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Great service, fast and reliable
Had a brilliant experience with this company and best of all you get FREE silver Britannia 1oz coin with your first order over £250. On registration when asked "Where did you first hear about us" choose "Referred by a friend" then put the code Y9LB 3BYI
Had a brilliant experience with this company and best of all you get FREE silver Britannia 1oz coin with your first order over £250. On registration when asked "Where did you frist hear about us" choose "Referred by a friend" then put the code Y9LB 3BYI
Great experience, fast delivery and genuine gold.100% recommended,use this code when signing up VBQW6EPT and receive free 1 0z silver Britannia coin with your first purchase.
I have used Bullion By Post several times recently to purchase Silver and Gold. I have found it to be reliable and the delivery has always arrived on time. They are doing a really good promotion and when you register your account and include the code 6VYF 9Y3Q then you get a free 1oz Silver Britannia coin (when you spend over £250). You can then go on to do the same and earn more coins.
TERRIBLE customer service. Initially I spoke with person who told me a CSR would contact me within 24 hours. I received NO contact from them for 6 DAYS. I called multiple times and received "voicemail disabled for this extension". Basically my calls were blocked. Website said to expect an email when funds were received and metal is sent - didn't happen. I finally made phone contact with them after sending a strong email and voice message. The CSR indicated my passport and 3 months of documentation needed to be sent to them. Nowhere on the website was this indicated. I declined. A refund was offered. It was wired back to me at MY EXPENSE and at a REDUCED price for the metal. Shocking that a FIRST TIME CUSTOMER would be treated so indignantly. If you are not in the UK, I would NOT recommend this company.
This company teated me shockingly. Not only did I not receive my goods I also am yet to be refunded. Additionally when I requested a replacement of my initial order i was informed I was blacklisted due to not receiving my purchase? A complete insult.My purchase was intended for a gift for my son on his birthday, I have since purchased elsewhere albeit late. I would be very cautious before you press the button! Good luck as you will need it, you will also be out of pocket and deeply offended.
This is my 8th order over the past number of years, and i have not ever had a problems. Great website to navigate with a wide range of products. The advisors on the other side of the phone are always at hand if you have any issues. Excellant service
I have been a customer of bullionbypost for over 5 years and have never had any problems with delivery despite living in Cyprus. I enjoy their professional customer services who can answer any question i have without the pushy sales like other companies.
I am extremely pleased with the ease that I can buy from your site, the process is so simple.
I would highly recommend anyone to come and buy their precious metals from you, Free insured delivery risk free straight to your door what more could you ask.
A very satisfied customer who will definitely be returning.
Thank you so much
They are UK's no. 1 gold site and I have used them a few times over the past few months. Their customer support is excellant, always helpful to answer any questions that you may have and their dispatch times have always been very fast to my address in France.
I have been customer with Bullion Post for many years. Very good service, price and quick reply in case of problems. I fully confirm the other statement made here by other customer. Staff is very friendly and competent. Well done and I am happy for any further purchase I can make with bullion by post
Ditta seria, ho fatto diversi acquisti andati tutti ok. Spedizione con corriere assicurato, imballaggio a protezione delle merci inviolabile, promossa a pieni voti.
Very straight forward to buy from you and purchase arrives the next day. I've had nothing but good smooth service from you.
Bought gold with bullion by post company for the first time after much deliberation. Couldn't have been more helpful in addressing my questions and immediately felt at ease with the process. Also offered the best pricing in the market on the sovereign coins that I bought. Delivery time was prompt and coins were of exceptional quality.
Very trustworthy bullion dealer, unlike some others I have come across
Equipe réactive et professionnelle. Le site internet propose une large gamme de pieces d'Or et d'Argent pour de l'investissement ou de la collection. J'ai recherché sur internet les meilleurs acteurs internet et je recommande me site. Les prix a l'once sont vraiment bien positionnés.
This was the first time my wife and I had purchased gold for our grandkids.
We looked at a lot of sites but this was the one site that was easy to use, was secure and trusted and so we ordered.
My wife and I have been really impressed by the speedy delivery (1 day!), the follow up call from customer service, and the overall professionalism.
We will definitely be purchasing again from this company.
What more can I say about a truly superb company, they have an easy to use web site and because they deal in precious metals the price of which changes with market movements the current price of gold etc: is shown in realtime and constantly updated,
The support staff are always available to assist with any questions you might have... all in all a brilliant and well run company. I can not recommend Bullion By Post highly enough and I urge you all if you've never used this company before and are looking to either sell or invest in precious metals to give them a try, you will not be disappointed.
This was the first time that I have bought any gold and thought it would be a good investment, I was not wrong. The service and delivery were excellent. What I received were two beautiful coins. I will recommend this company. Bullion By Post. Thank you.
I had no problems with my whole purchace experience. Delivery was also quick. I will buy from them again, and that is soon.
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