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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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I bought $100 Face Wash quarters. They mixed 200 fair/good coins with 200 EF/AU coins. When placed in plastic coin tubes there 15 coins short. I called Frank at Cus Service, no help. I will be buying local from here forward.
Good fair prices honest service sent on a timely manner. There are a lot of companies out there that I don't trust but this is not one of them.
Hello Anthony,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Gold came exactly as was on website as describe some places sell say something and it's not true you don't get what you paid for
Hello Gerald,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I went online to purchase from this company. In checking out, I accidentally hit the pay by check instead of the credit card option. Once this happened, I could no longer move forward or backwards in the system. I could not uncheck the option to change it to credit. I backed out of the page and re-ordered the product. Weeks later I got a bill for a cancelled order. I never hit the place order button. Not only that, but the bill that came was for the 35.00 cancellation fee, plus a 47.46 market loss ( silver price barely moved) and a cancellation fee of 47.46. When I tried to contact them about this, they had no interest in being reasonable. This is their policy. Fraud. Do not do business with this company.
Hello Greg,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
When an order is placed, we email you the order confirmation. In addition, we email you letting you know we are still awaiting payment for an order if we have not received it after 7 days of placing the order. We then call you for payment. Finally, the order is cancelled if we do not hear back.
We'd be happy to help you and look into your cancellation fees. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Canceled an order within 10 minutes of mistakenly placing it and was charged a cancelation fee even though silver was trading higher. SCAMMERS... Better to use Bullion Exchange.
Hello John,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
DO NOT buy from. They will make you wait 30 days for refund if your package gets lost and no one to talk to. Sends you generic message back
Hello Victor,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
So, my wife ordered silver for the kids and when we went to pay, their site would not take my payment. At the time, we were just starting chemo treatments and I didn't have time to follow up on the phone for an hour. About a month later, I get a cancellation bill for $400 and threatening to send it to collections if I didn't pay it. I called and explained the situation. These heartless bastards didn't care. They said pay or it is going to collections. They were not out silver and offered to go through with the order even though the silver is about the same or a bit lower in price. However, they didn't care. Since Biden is rewarding people with low credit scores, told them that they can refer it to a collections agency. They will not get one dime from me as it was their system that would not accept the payment! Don't use these heartless SOBs for your investments! Sad that they are willing to lose customers over a BS $400 fee!
Hello Steve,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday. In addition, we welcome you to order over the phone if you are having trouble on our website.
Thank you for your feedback!
Best,
SD Bullion Customer Service
If you are looking to purchase silver or gold, look no further. Glad I got my order done here. Best price anywhere.
Hello Jeff,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I've bought from multiple bullion dealers and I much prefer sd bullion… can't wait to get back to the low premium days
Hello Steve,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words!
We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer. Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I mirror Matt's experience in (trust pilot) 6/6/23
This experience proves to me that "SD Bullion" is not an "above board" company. You as well?
Basically the same experience on June 7th.
1st time buyer, responded to a flash sale.
The order was put through as I was attempting to find area access to filling out bank routing number etc. prior to the customary payment confirmation. I called and also got cut off.(pattern?) I send an email to cancel. I get a return call and then, after the fact, I am told of the inflated cancellation fee's.(extortion). These facts should be prominently displayed during the process, not be surreptitiously discussed after the fact. Deceitful! They use an outside source for wire transfers. "Plaid" They required my user name and password to access my bank account. Absurd! Who is stupid enough to give personal banking information, on line no less? The inflated extortion fee's are also ridiculous. The trading of silver at the time was 10 cents less than I was charged, and they inflated considerably, the market movement upward to feloniously overcharge said cancellation fee. ( I can provide a snapshot for proof). This is the first time I have ever seen an order process prior to payment confirmation. Determine for yourself. Would you trust doing business with such a greedy and disingenuous company where you are not given the opportunity to back out with all these obstructions?
These obstructions came after the fact. It is a trap. (In my mind by design) Do not let yourself get trapped in this money grabbing ploy! This experience proves to me that "SD Bullion" is not an "above board" company. You as well?
Hello Denis,
Thank you for taking the time to leave us a review.
Plaid enables us to utilize e-checks without our servers storing your bank account information. Instead the information is encrypted and tokenized.
It is much more secure than a customer typing their bank information into a website. Previously, if someone had a personal check account you had written them, they would be able to use the routing number and account number off the bottom of the check.
By using this service, it enables us to offer e-checks to more customers. Previously we were unable to offer a first time customer the ability to pay via e-check. Furthermore, we are able to ship orders faster as personal checks take time to arrive to us in the mail and bounced check time varies based on the bank.
Individuals who have established a history and reached threshold order amounts are still eligible to use the previous system we had in place.
If the system is not for you, we completely understand. We invite you to use one of the other seven payment methods we have available on SD Bullion.
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback,
SD Bullion Customer Service
As usual the order arrived quickly and well packaged- thanks for the obvious care taken.
Hello Dawn,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We package all bullion products with care using cushion to eliminate movement during shipment! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Beautiful piece of silver love the design would buy again and do plan to make future purchases
Hello Carlos,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Found what I was looking for very easy. Placed order and arrived very quickly.
New to SD Bullion and love it, low decent competitive premiums and quality products. Love the electronic check discount. Time between payment and shipment could be a little faster but all in all 5 stars
Hello Chris,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Once we fully verify payment the order moves into our shipping queue and will ship out in 1-3 business days due to high order volume but could take slightly longer. After the order ships, you will receive an email that includes the tracking information.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I received my order from 5/4 and 5/8 but I found them down in mailbox.
Prior orders from FedEx were just left with house members...
I am waiting for my 5/15 order of 30 Austrians Phils but it is being held up waiting for 10 cowboys and aliens.
Please make it so it is signed for: Thank you.
R. Vanderpool
Received delivery of of Archangel Michael 1 oz gold bar yesterday. I think alot of people are buying gold over concerns about inflation, national debt and future of our dollar. It took about 4 weeks to receive the gold which was fine by me. Price was locked in at purchase. It came encapsulated with Cert-Lock which was one of the reasons I bought through SD Bullion. However, I could not down load the app for my phone because the app was an older version and not compatible for my Samsung S20+phone. Other than that, the bar was pristine and I was very satisfied with purchase. I will be buying from this company again in the future.
Hello Rick,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordered prior to Memorial Day weekend and got them early. No problems as usual thanks guys!
I got my order! It came before I went on vacation. Great service as always.
Business transactions were smooth and shipping swift. Very recommended. Get your metal from a credible company, my choice is SDBULLION.COM
I was getting a little worried about the order because the tracking showed that my order was in Detroit longer than it should have been. I paid for a faster delivery service but did not get it. I was satisfied that I received the order finally.
Hello Ralph,
Thank you for taking the time to leave us a review. We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback. We will pass these comments to our team. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service