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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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SDBullion has shady business practices. If you pay extra for expedited shipping and FedEx misplaces the package for a while, SDBullion won't refund the extra fee you paid for expedited shipping. Don't recommend using this company...
I ordered two gold maples from SD Bullion and had planned to order one per month until:
They sent me wire instructions. I followed them to the letter but it seems as though they are not able to take my bill pay from my local bank which wires my rent money every month. My bank looked to correct things by sending a check. Turns out the address SD provides is inaccurate so I have a check and instructions for SD bullion on how to accept a wire from my bank sitting God knows where.
SD Bullion contacted me threatening ME with a cancelation fee though I have done my due diligence. Will never deal with these crooks again.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
Hello,
Thank you for taking the time to leave us a review.
We apologize for the delay on the 10oz Una and the Lion silver bars. Unfortunately, we experienced some quality/control-related issues with these bars.
If you'd like to hear the options we are offering our customers in this regard, you can email us at [email protected] or gives a call at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback.
Best,
SD Bullion Customer Service
Outstanding rounds!
We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's!
Second time buying from SDB and certainly will not be the last.
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I used to love your company but resent experience with you customer service has proved to me that you talk a good game on these videos and with you cards in shipping boxes but when it comes down to it, you are more interested in making money first. And all this revolves around $65 out of $10,000 I have spent. Now I will not do business with your company and am sure to tell everyone I can how you really treat customers. See order #*******. I also notice you do not have a physical address where I can send you a hand written letter explaining my discontent only emails where you can ignore.
Hello Rick,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. We understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
Hello James,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Nice product, exactly as described. Great customer service. Discrete packaging. Will definitely buy again
Hello Mark,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It's great and it's amazing I think it's the best and it's most beautiful and amazing thing ever that I can say about this
Hello Charles,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12 days, I called to check on the status, and the person I spoke to told me the original check had bounced. That was an absolute lie! They messed it up. I would recommend that you avoid this company.
Hello David,
Thank you for taking the time to leave us a review. There are different reasons why a check can bounce. This is easy to solve. We'd be happy to help you and look into this issue. You can call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Regarding the turnaround, we apologize if there was any confusion. Checks and e-checks typically take 3-5 business days to be processed internally. After that, orders are sent to the shipping queue for 1-3 business days. Delivery with free shipping is 5-10 business days, once shipped.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Buyer beware! They don't stand behind their products.
I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The "BU" has rim damage, very little original luster, and deep scratches. One of the "VG" coins is cleaned, 2 of them have an outlined design/missing rim details.
Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question.
Apparently, their merchandise is "graded by third party sellers" and they "have no control over the quality of merchandise".
Hello John,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
We are sorry to hear you are not happy with your order. Your satisfaction is guaranteed on all orders placed at SD Bullion. If you are not satisfied for any reason, you have within 3 business days after receipt of shipment to notify our customer service team via telephone at (800) 294-8732 or email at [email protected].
If an exchange is requested, we reserve the right to send an acceptable replacement or refund your money if an acceptable replacement is not available. The items must be returned as they were sent to you—in the original packaging and original condition. Due to insurance restrictions, the customer is responsible for the cost of returning any items for refund or exchange. We will cover the cost to ship the exchanged product back to you. The decision to refund or replace your item will be at the sole discretion of SD Bullion.
Returned products (excluding the SD24K line of products) are subject to a 5% restocking fee or $35, whichever is higher. Returned products from the SD24K jewelry line are subject to a 10% restocking fee. All returned items could also be subject to market loss based on SD Bullion’s sole discretion.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Affordable prices, satisfied customer service. Exceeded my expectations thanks sd bullion
Happy thanksgiving
Hello Sebastian,
We’re thrilled that you were satisfied with our services. Please let us know if there is anything we can do to make your experience with us better!
Thank you for taking the time to leave us a review.
Best,
SD Bullion Customer Service
I bought $4000 on gold earlier this year from as bullion and it took forever for it to come. I also had a problem with the cancellation of some silver that I had bought. I did not know until the end of the transaction, that it was really only one coin that was discounted. They threaten to take me to collections, and in the end, I paid them almost $200 and got nothing in return. I asked if I could use it towards the purchase of other products and I was denied. The first phone conversation I was told all fees would be waived, but they continued to send me letters telling me I was going to be sent to collections. I typically spend between 10 and $15,000 a year on precious metals and will be doing business with anyone, but them.
Hello Utah,
Thank you for taking the time to leave us a review.
We apologize for any confusion regarding the discounted product. The offer terms are indicated in the description of the products. We understand your frustration with the situation. We have cancellation fees because this is a live market business. Submitting an order through the website or by phone requires the customer to agree to our full terms of use, including SD Bullions order cancellation policy. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order. Because of this, cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss.
Best,
SD Bullion Customer Service
I jumped on the ASE at spot promo and came out of there with some beautiful bullion rounds and a few Maple Leafs to go along with it.
SDBullion came highly recommended to me and now I'm passing that recommendation on. A customer for life.
Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I recently had the pleasure of doing business with SD Bullion, and I must say, the experience exceeded my expectations in every way. From their outstanding service to their unbeatable prices, SD Bullion is a shining example of what a precious metals dealer should be.
One of the first things that struck me about SD Bullion was their commitment to customer service. From the moment I visited their website, I felt like a valued customer. Their website is user-friendly, making it easy to browse their extensive inventory and find exactly what I was looking for. The product descriptions are clear and informative, helping me make well-informed decisions. Additionally, their customer support team is top-notch. They were quick to respond to my inquiries and provided me with all the information I needed, demonstrating a deep knowledge of the products they offer.
But what truly sets SD Bullion apart is their competitive pricing. I was pleasantly surprised to find that their prices are among the best in the industry. Whether you're interested in gold, silver, platinum, or palladium, SD Bullion offers an extensive range of products at prices that are hard to beat. The transparency in pricing and the absence of hidden fees or inflated premiums left me with a sense of trust and confidence in my purchases.
Ordering from SD Bullion was a breeze. The checkout process was straightforward, and I appreciated the variety of payment options they offered. The shipping was fast and secure, with my precious metals arriving in perfect condition. The packaging was excellent, ensuring the safety and integrity of the products during transit.
In summary, my experience with SD Bullion was exceptional. Their commitment to providing great service, transparent pricing, and top-quality products is truly commendable. If you're in the market for precious metals, I wholeheartedly recommend SD Bullion. They have earned my trust, and I will undoubtedly be a repeat customer. Thank you, SD Bullion, for setting the bar high in the precious metals industry!
Hello Shane,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
After locking in my price for 800 silver rounds and paying $220.00 shipping not to mention paying more for quicker delivery $30.00 they renigged/ refused the agreement. Said they called me a few times, LIARS… unless my new iPhone 14 plus I just paid $1100 for is lying? NOT Would Not let me speak to a manager. OFFERED me $1600 LESS…. SCAM - ToTALLY…. Shorted me on my first payment. Not to mention a week late. You're better off making a wish and throwing em in a water fountain. Said managerERIC would return my call15 min. Been2 hours guess they didn't pay phone bill?
Hello Sherri,
Thank you for taking the time to leave us a review.
I understand your frustration with the situation. Because you asked to be paid in two separate payments, we had to create a new purchase order for the second half of the buyback. Unfortunately, the market had gone down which explains the change in price. We didn't pay you when we received the first 400 rounds because the original purchase order was for 800 rounds and we have to receive all of the product before sending payment. We are currently working on sending your metals back to you.
I do apologize for the late callback. With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being contacted by a representative. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I am convinced that this company is a scam and they have used the platform to make many people bankrupt and frustrated, I will advise you to visit the company name written above for your refund immediately
Hello Michael,
Thank you for taking the time to leave us a review.
We are sorry to hear that you had a negative experience with SD Bullion. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered silver that was not delivered. When I called I was treated very poorly and rudely by staff. I sent them almost $5500 and its been 25 days and I have received nothing, no help, no resolution just some excuses with their fraud department. I will be contacting the federal trade commission and the consumer financial protection bureau tomorrow to report this as fraud. I have ordered gold/silver many times but not from this company. Buyer beware! SCAM! Dr. Harper
Hello Jeff,
Thank you for taking the time to leave us a review.
Firstly, please allow me to apologize for any inconvenience or frustration caused by your recent experience. We take all feedback seriously and strive to provide exceptional service to all our customers.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. To open up a lost package claim, please email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Shipping arrived earlier than expected. Best bullion dealer online! Product was in perfect condition and properly packaged!
Hello Rick,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
New customer to SD Bullion. I Placed an order on some 2023 "BU" coins. One came to me with a big flat edge on one side the coin. I contacted for replacement they told me that I can expect the coins to have damage from time to time. Theirs a reason I pay the higher premiums for "BU" coins. Yes they in no way are going to be Proof finish. I understand they will have some scratches here and there. But to buy a new coin and the edge flattened is not ok. Not only did I pay a premium markup but I also will take a loss when/should the time come for me selling it. They did me dirty and no concern for making it right. For that reason I'll NEVER be back.
Hello,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you are a collector looking for flawless coins I would recommend purchasing graded MS70 or proof editions of the bullion coins. Proof coins are inspected by the mint for quality of strike and for any flaws.
Please let us know if you would like to exchange this coin by emailing in to [email protected]
Thank you for your feedback!
Best,
SD Bullion Customer Service
The quality, packaging and shipping of products is excellent. I have ordered from SD Bullion three times and been happy with the purchases and payment options. There was a hitch with payment of my last order due to the postal service. But I contacted SD Bullion's customer service and they were helpful and prompt in getting the situation straightened out. Thanks to the great service team!
Hello Eva,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Mike,
Thank you for taking the time to leave us review.
We apologize if there was any confusion in regards to bank wires. If you would like to provide more details about the situation, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for taking the time to bring this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
SD Bullion Customer Service