SD BullionReviews 656

Their policy for changing orders is very unfair. They claim it's to protect the business. Apparently I am a crook for wanting to change my order and charged me $35 fee for a small order. It was my first time ordering any type of precious metals and I will not go back.

Same thing happened to me with a litany of excuses and aggressive and antagonistic customer service agents, multiple individuals, that essentially amounted to them breaching their contractual commitment to me to fill my order.

They are dishonest and self--motivated for gain, even if it means breaching their contracts/commitments/promises to their customers, as the gentlemen above has pointed out.

This is not a one time thing. This looks to be part of their business practices.

The check was mailed out on January 8,2021, by USPS. Today is Monday, February 8,2021

Quote from Agent at SD Bullion:

Lydia (SD Bullion)
Feb 8,2021, 10:50 EST

Hello,

USPS as been delayed across the nation, and having a PO box does not mean that items are delivered sooner than those with street addresses. Again, we have not received your check, which is why the order was cancelled. Once we receive the check, it will be shredded and payment won't be collected since this order has been cancelled.

If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at *******732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Share this information around and leave comments on social media so no other person has both their money and time wasted by employees at SD Bullion.

Wont give you the option to get another product or anything. Only interested in charging the restock fee. They've lost a customer for life over $100. Garbage business practices.

As Silver rose up I decided to sell my silver to SD Bullion. It was about 10 min phone call to get quote and PO from them to sell it. Due to the brand of silver bars I had their price was above spot. I accepted and followed shipping instructions on their PO. It took US post office to get insured registered shipment an entire week to get it to them. They emailed me regularly every step of the process. Once the verified shipment they asked for W9 (wish they asked for it up front to not lose a day there). Within 24 hrs of having my W9 they wired money as promised to my savings account. This was very easy. I would sell to them again.

My order is almost 4 weeks late then UPS delivery company tells me have to pay $264.00. UPS want's money in their account and telling me SD Bullion is charging me for it? Told them have pay SD bullion for product and for delivery and also told them if SD Bullion want's the money why is it in your account funny they couldn't answer the question and told me to speak to SD Bullion. This is the second problem l have had wont be a third.

Ive bought from multiple dealers, and I made the mistake of trying out SD bullion. I liked the price and wanted to check them out. Learn from my experience: My first order of several thousand dollars was processed fine in feb and recieved in about the same matter as any dealer i bought from. Awesome, place another several thousand dollar (couple of gold and silver coins) order on march 2nd. Shows waiting payment, 3 days pass and goes to payment recieved. I give some time, knowing the markets demand is starting to go up. Then i contact them, sd says high demand wait another 5 to 10days. I give 2 weeks, send another email. Dont hear back for 2 days, send a irritating email letting them im disappointed. One of the items was going to be a gift (not anymore). They respond, saying they had a inventory glitch with my order, they are waiting on a piece of silver before they can send it. Wow SD, when you found that out why didn't you update your customer. Why did i have to complain to find out? Slow and lack of communication is issue. They did say they would substitute it, which i told them yes. That was several days ago, and the order still has not been shipped or even change to processing. Ive put in 3 other orders and recieved them already from my main online dealer, SD bullion hasnt even processed or shipped it yet, over a month. Disappoint in SD bullion. Buy from other dealers that you can trust. Mine is now gone in this dealer. Price doesn't matter if you never receive the product. Im still waiting. Only thing left for me to do: starting to file complaints and possibly legal action if product isnt shipped. Wasting my time. They lost a customer with me that spent thousands of dollars with them, how would they treat the others?

I purchased 80 Half Dollar Barbers on March 13. I ordered them before they were out of stock and before 5 day delay shipping notices were posted on their site. On March 29th I emailed them to inquire on the status of my order. I was assured in a reply email that my order was being processed as fast as possible under the current circumstances. I accepted that explanation, however the following day I got a call from them telling me there had been an error in inventory and my items were no longer available, and that this item would not be available, possibly for months. I requested a full refund. I don't believe there was an inventory error. I am sure they sold my coins to another buyer, at a much higher price as prices had increased by over 20% since I placed my order. I have purchased in the past from SD Bullion but no longer will if this is the way the Doc conducts business the "old fashioned way" - Jay

Company charged me $50 fee because I filed credit card chargeback on the order that didn't arrive. Below is customer service message to me. Since when did company charge consumers $50 fee for filing a chargeback? I filed claim on BBB to resolve the issue.

We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost packagewhich would have been much faster than filing a charge back a month lateryour account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.

No problems. What I ordered was received in a timely processing event. Note: Used personal check, for the first time, without issue.

Note to others: My package was very securely wrapped, as with past orders. Having opened many packages in the past, both work and personal. I knew how to open with safety in mind. Always move sharp tools away from the body and keep your second hand and arm clear. Open with patience and care, order is very well wrapped.