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SD Bullion

3.1

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SD Bullion Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
107
value
99
shipping
101
returns
54
quality
87
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Colorado
1 review
0 helpful votes
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Best priced bullion
October 25, 2021

Best prices on gold bullion with quick delivery. Website easy to engage with. Very positive experience. Would buy from them again.

Date of experience: October 24, 2021
California
1 review
0 helpful votes
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Fantasic service!
October 18, 2021

I am very happy with the product and the service! The silver rounds are beautiful and the price is always competitive. Fantastic company!

Date of experience: October 16, 2021
Arizona
1 review
0 helpful votes
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Very Happy with my Purchase
September 24, 2021

Fast, Efficient, Fairly Priced and Excellent Communication via emails. I would strongly suggest using SD Bullion.com for your Metal Purchases.

Date of experience: September 24, 2021
California
1 review
2 helpful votes
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Sloooow ship
September 23, 2021

Ordered. # ******* on wednesday 9-15-2021 with credit card and the next week on thirsday still not shipped... $5k order. Credot card cleared same day. Called and emailed 4 times... Ordered a order from jm bullion on the following monday and received it thursday. Still waiting on sd to deliver. They even used excuse or address verification this last time after verifying on phone 3 tomes this last 9 days. Email yesterday said i would receive tracking that day. Still waiting not shipped. WHY DID I PAY EXTRA FOR CREDIT CARD AND UP CHARGE FOR 2 DAY SHIPPING? DON NOT USE

Date of experience: September 23, 2021
Tyler W. SD Bullion Rep
over a year old

Hello,

Thank you for taking the time to leave us a review!

I apologize for the inconvenience and delay. I see that you had placed this order on September 15th. Card payment takes up to 48 business hours to fully process as all orders have a security verification process to go through. It looks like this was complete by the end of the week.

We do not ship out on weekends, and our shipping queue time is 1-3 business days. We understand that you selected FedEx 2-day shipping, and while this expedites the shipping process, it does not expedite the process for clearing and verifying your payment and order.

It appears that the order did ship out the day you submitted this review, 9/23, and it was delivered two business days later via FedEx.

I apologize again for the inconvenience. Let us know if you have any further questions!

Best,

SD Bullion Customer Service

California
1 review
10 helpful votes
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Scam
September 12, 2021

Place 2 orders with this company, both time they claimed my echeck bounced, both times demanded credit card number. Both time threatened action against me if I did pay by cc. I checked with my credit union, they told me that SD Bullion never sent a echeck in to them. My credit union recommended I change all my account logins. Go to bbb website you can read about others having the same problem.
Also read that one of the owners was charged with criminal activity too.

Date of experience: September 12, 2021
Tyler W. SD Bullion Rep
over a year old

David,

Thank you for taking the time to leave us a review!

I'm sorry to hear that you're unhappy with your ordering experience. When trying to process your payments, if the echecks bounce, this can be due to a typo in the account numbers, or an issue with your bank's ability to process echecks. If we're unable to process an echeck for you for one of these reasons, we can accept alternative payments, such as credit card or bank wire. We're happy to try and sort out any of these issues as they arise!

Regarding your comments that our owner was charged with criminal activity, this is simply untrue. You may be mixing us up with another bullion dealer, of which this is true. Feel free to read up on our history here: https://sdbullion.com/about

Let us know if there's anything further we can help with!

Best,
SD Bullion

Texas
1 review
0 helpful votes
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Silver
September 12, 2021

SD Bullion provides excellent service. I compare SD Bullion's prices to other precious metals dealers, and their prices are always very competitive.

Date of experience: September 11, 2021
Oregon
2 reviews
0 helpful votes
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Silver...
September 9, 2021

I bought 10-1oz. Silver coins... Random design and I am very happy with my purchase. The package arrived quickly and all coins were protected in plastic. I love my coins! SD Bullion is a great company and I will order from them again.

Date of experience: September 9, 2021
Texas
1 review
2 helpful votes
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DO NOT ORDER YOUR PRECIOUS METALS FROM THIS COMPANY! I ordered 2 silver eagles a few months back and they informed me they would not be delivered until a month and a half later. Fast forward to when they were supposed to arrival and I never received them. I called and asked what happened and they told me there was nothing they could do because I had 3 days to report a lost package. 3 days, seriously? My order was estimated to be delivered a month and a half later with no exact date, but I only have a few days to report it if I never received it?!? My family and I have ordered from this company for a few years now, but we will no longer do business with a company that does not care about their customers. They will take your money and run, then blame it on their terms and conditions.

Date of experience: September 2, 2021
Tyler W. SD Bullion Rep
over a year old

Hello Andrew,

We apologize that you did not receive your order. With all pre-sale items from the mint, the ship dates are always an estimated guess. As sometimes the mint can have delays we do not guarantee when an order with a pre-sale item will ship. This is why every order of ours receives a tracking confirmation email, with a tracking number. That way the customer can watch for when the package is going to arrive. We do value our customers and their business with us here at SD Bullion, and we hope that you and your family will continue to purchase your precious metals from us in the future!

Thank you for supporting us here at SDBullion.com if you have any other questions please feel free to give us a call at +1(800)294-8732 or you can email us at [email protected].

Sincerely,

SD Bullion Customer Service Team

Texas
1 review
0 helpful votes
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I have now used SD Bullion several times and they have always been prompt and creative in getting my orders done in a timely fashion!

Date of experience: August 30, 2021
Colorado
1 review
0 helpful votes
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My experience with sdbullion has always been fantastic easy s&h very happy and satisfied highly recommend anyone who is looking to buy precious metals they buy from sdbullion

Date of experience: August 15, 2021
New York
2 reviews
0 helpful votes
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Working with this company to acquire precious metals has been a complete pleasure. Very secure mailing and efficient payment procedures assure customer confidence. This was a personally recommended company by a trusted friend and everything he praised about SD Bullion has been experienced. Thanks so much.

Date of experience: August 14, 2021
Pennsylvania
1 review
0 helpful votes
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Best prices and vast selection of precious metals, combined with unparalleled customer service and fast and free shipping(orders>$199), as well as a company I believe truly looks out for its clientele & employees, all make SDBullion #1 in my book, especially since there is bout 5-10 other online bullion dealers who are also excellent, but all in all SD takes the "Gold". Haha

Date of experience: July 19, 2021
Tyler W. SD Bullion Rep
over a year old

Hello Brad,

Thank you for taking the time to leave us a review.

We really appreciate your kind words and will continue to work hard to serve the Precious Metals community!

Thank you for your feedback!

Best,
SD Bullion Customer Service

New York
1 review
0 helpful votes
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I buy a fair amount of silver and gold from sdbullion.com - their prices are very fair and they have a good selection of products. You will not be treated by them. Some companies are not as honest as others. That's why I like purchasing from this company as well as one or two others that have a very good reputation.

Date of experience: June 27, 2021
Tyler W. SD Bullion Rep
over a year old

Christopher thank you so much for your feedback! We appreciate you and our team is here to help if you have any questions!

North Carolina
3 reviews
2 helpful votes
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Top Notch Seller
June 26, 2021

This really is a Top Notch Seller I hope and plan on being a customer for many years to come. I'm not a Big Money buyer but I've bought a few things now and I'm very satisfied. The website is easy to navigate the prices are very fair and the process your order in a very timely manner. I recommend at least giving them a try. Thank you SD Bullion for being a fair and honest place to purchase precious metals and other items.

Date of experience: June 25, 2021
Pennsylvania
1 review
0 helpful votes
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I like the safety and security SD takes. It came in a very timely manner, despite COVID. Thanks SD and Economic Ninja! If you get a chance SDs CEO does an interview with Economic Ninja about where silver is going. Check it out! Buy, buy, buy.

Date of experience: June 19, 2021
Nevada
1 review
4 helpful votes
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Deliver my orders or returns my funds
June 18, 2021

After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine.
However for order ******* and ******* they received the payments then hold my funds in hostage.

Date of experience: June 17, 2021
Tyler W. SD Bullion Rep
over a year old

Every order with SD Bullion goes through a review process as PM can often be targeted for fraud. We work with the customer to verify their identity for their protection and if that cannot be fully satisfied the order may be cancelled. The orders mentioned were fully refunded for this customer.

New York
1 review
1 helpful vote
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Repeat Customer
June 4, 2021

I have completed several transactions with this vendor and I plan to continue to buy from them. They have not disappointed. :)

Date of experience: June 3, 2021
Florida
2 reviews
0 helpful votes
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Order was accurate and received in a timely manner. Lowest commissions I have found. Trustworthy company.

Date of experience: May 23, 2021
Pennsylvania
2 reviews
0 helpful votes
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Service
May 5, 2021

Great service and I will do business with Them again. They are easy people to work with. They kept me informed all the way till my order arrived.

Date of experience: May 5, 2021
Florida
1 review
5 helpful votes
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This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived... I notified them on 3/2 and again on 3/4... They told me of "weather delays" but by 3/10 I questioned whether it even shipped... being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form"... On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer service helped me thru process and followed up which I appreciate. I will consider doing business with them again despite this rocky first order.

Date of experience: March 15, 2021
Tyler W. SD Bullion Rep
over a year old

SD Bullion ships thousands of packages and they are insured. We do have a process to follow when packages get lost and we are happy to help when this difficult situation does occur.

From the business

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...


sdbullion.com
Ottawa Lake, MI, United States