Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have placed numerous orders with this supplier, SD Bullion. EVERY order, large or small, has been treated with the utmost of professionalism. Tracking information is updated methodically, orders are processed quickly, and the utmost care has been provided that I receive my products in excellent condition. Thank you so much!
To guard against economic collapse I am transferring my IRA's required distribution, in increments, to 1 oz generic silver rounds, because the gold/silver ratio is 83.
I compare 12 dealers' prices and shipping at FindBullionPrices.com and SD Bullion is always lowest.
SD Bullion lets me order online at my convenience, pay by personal check and honors veterans with discounted shipping and insurance.
The rounds I receive look great!
Thank you SD Bullion.
I have ordered from SD Bullion regularly over the last several years. It has always gone like clockwork. Thanks!
No drama. The transaction was as specified and shipping was reasonable and timely. I will be ordering more in the future.
I purchased a monster box of 50 Royal Canadian Mint 10 oz bars. Payment through SD bullion was very quick and my shipment went out after 2 days. My only complaint is when I received my package the box had been torn and taped back together. After opening the package the black hard plastic lid on the monster box had a 6 inch crack. Most of the bars were fine and in good condition but there were 2-3 bars that had large indentions on the edges and looked like someone had dropped the package hard enough to break the lid and damage a few bars. The package was shipped through UPS and I think SD Bullion is a great company but UPS is to blame for the damage. Only reason I didn't bother with insurance or sending it back is I really wanted my 50 bars to have the serial numbers in order. In the future I'll make smaller purchases to hopefully prevent damage from the shipping company.
What a great little ingot of silver, Beautiful, and Right on time! I love it... Will be ordering from SD every time I get a little extra cash... I want to preserve the buying power of my savings...
Ordered, sent in check, received 10 bars silver in 5 days. I spent 1500 on silver bars. No Problems.
I've checked several different bullion dealers and by far I get the best deals at sdbullion and fast shipping.
Order arrived via US mail... Good packaging, and correct for my order. All is well... I will buy more silver when I think the price is right...
I had to find a new provider of bullion after a disappointing experience with my vendor of choice. After much searching, I selected SD bullion. The prices were the best I've found, the hold time for the check was much less than two other vendors I have used, and the packaging was very secure. Will definitely use again.
From the start everything was great fist time i use your company i love it will be back again thank you
Coins are absolutely pristine. SD Bullion is a great company to do business with. Product arrived at my address very fast and package is well protected.
I have made multiple orders and each and every time my order is shipped discrete and in a timely fashion, not to mention the great prices and selection of products.
I have used SD Bullion many times and they have always been great to do business with. Fast reliable service and at the best price.
Fair prices and fast service. Order was shipped securely with extra security measure so no one would suspect the contents of the package.
Great service and selection. The goods arrived promptly and securely packaged. Great products! I will be back for more. No doubt
Always a great price. The silver looked great. However, the coin storage containers were not in good shape; marked up, one was crushed to the point the bars were difficult to get in it, and there was this old tape wrapped all around it for no reason. I'll just be buying PMs in the future, which I'm always satisfied with at sdbullion.
I placed my first order ever with sd bullion. Customer service was wonderful and my order was delivered fast. Will be ordering from SD Bullion again!
Coins are nice but when I pay $600 I expect the postal carrier to get my signature and not just leave it at the curb in my mailbox.
First time buyer and I could not be more impressed with the company. Fast, very well packaged shipping as well as a great price. Glad I took a chance on you guys!
Answer: Company charged me $50 fee because I filed credit card chargeback on the order that didn't arrive. Below is customer service message to me. Since when did company charge consumers $50 fee for filing a chargeback? I filed claim on BBB to resolve the issue. We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost packagewhich would have been much faster than filing a charge back a month lateryour account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.
Answer: We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Answer: We ship fully insured via USPS, UPS, or FedEx. The default shipping option would be selected by the shipping team in accordance with our insurance policies and efficiency. Most, but not all, of our orders ship with a signature required. However, you can rest assured all of our orders are fully insured. If you want to be guaranteed a signature, we do offer the ability to add it on, it would be $4.95 for the signature plus $14.95 for our expedited shipping. We offer FedEx or USPS.
Answer: When will Gold price go back to $300/oz - seems as reasonable a question as many others (:}
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...

