SamsungReviews 1,381

I have had my Samsung fridge for a little over a year when the compressor goes out. Nobody will repair it unless they are a Samsung technician. Samsung doesn't have a Samsung certified technician in my area to fix it and since it is under warranty nobody else will touch it. Long story short, I have been without a fridge now for almost 6 weeks while running in circles with Samsung. DO NOT BUY SAMSUNG APPLIANCES ONLY THING WORSE THEN THE PRODUCTS IS THE CUSTOMER SERVICE.

I purchased a robot vacuum for $600 brand new from Samsung, the vacuum stopped holding a charge within 3 months of using it. The fixed the issue and mailed it back to me. 5-6 months later the same issue happened. I am now within 90 days of my warranty expiring and their only option for me is to fix the same issue again. They refuse to send me a new vacuum or extend my warranty. My worry is that the same thing will happen for the third time and I will be out of my warranty and I will be either out $600 or forced to pay them to fix it. The last vacuum I bought was for $70 from Walmart and it never had issued and lasted 10+ years. I can't believe I ever spent money on this crap. Samgung customer service is horrible and they do not stand behind their products. If they did, they would extend my warranty or replace the vacuum.

After contacting Samsung a 3rd time via the email option when I searched for the CEO, I did receive a phone call from Samsung. First they left a message and I hadn't had a chance to call back, but they tried me a second time the next day and I answered. They apologized, explained that I read their website correctly, said they would address it with the delivery company, and credited me a small amount back. I do appreciate this finally receiving some attention and updated my rating to 3 stars.

If you love yourself please never purchase ANYTHING from Samsung directly. Go to Best Buy, Amazon, or a shady neighbor because you will have a better experience. I purchased a brand new Note 8 on their website which was defective at the time of opening. I contacted Samsung and returned the defective phone only to never be refunded my money for the phone. It has been a year now, the new Note 9 just came out and I still don't have my refund back although Samsung has had my defective phone this whole time. I call once a week to see if any "updates" have been made to my ticket number and they tell me the same thing every week "it is out of our hands we are still waiting on the refund team's decision there is no way to escalate this case any further or talk to anyone else about this". At this point, this is theft.

I was still a Samsung fan until today. I don't like Apple products mainly because it is overpriced and I don't like their system. But Samsung, in my hands, has been a total mess.

Bought a tablet on a Cruise at St Marteen and making an update the tablet shutdown, was still under warranty but they sent it back to me worst and went to garbage.

Bought an s4 mini brand new and the screen cracked and it was cheaper to buy a new one than replacing the screen. Bought another Samsung to replace this one s4 with a couple of months of use it went off and when sent it to repair they damaged the wifi antenna, useless!

My more recent and hopefully last dissapointment was a 55" tv, after 6 months of use there was something on the screen and my husband called the company, they said nothing to worry about but he kept insisting and they took the tv. Whole screen needed to be replaced so they decided giving us another tv. As you should guess will not pick another Samsung even if that means paying more... still í have a j7 cell, once it goes off, no more Samsung for me

It is really a nice work experience with Kliento Technologies, good infrastructure, great management and no blame-game policy. The management is supportive and motivates you to bring the best foot forward. The seniors are experts in their field and are always there to help you. On the Hr front, there are varying employee engagement activities helping you in stress relieving and enjoying work. It is really a nice experience so far and I am definitely looking for a long career with the company.

Horrible customer support for poor products they sell in the US. My Samsung watch "S3 Frontier" cost almost $300 but just a little over a year later the battery failed, it stopped recharging, it showed full charge but I ran out of juice after 1 hour instead of 24-36 hours advertised. I contacted Samsung customer service and sent in the watch twice for repair and they refused to fix it blaming me for poor usage practice?!
A year after I bought it I had to trash the watch because Samsung will not support their product, there are no local watch stores that would touch it and you cant get the battery from Samsung - why? They want you buy a new watch! In other words this company makes products that last maybe a year and we all remember the exploding cellphone batteries just couple of years ago - terrible experience to avoid

I ordered a smart watch over a week ago on Samsungs website. I still haven't got it. Not necessarily their fault but ill order from anyone else before ill order off their website again. Them shipping with fedex is the problem. I was supposed to get my package today (9 days after my purchase) and it didn't come. I tried to cancel my order last week so i could just walk to the store and pick it up because that would be 100 times faster and they refused my request. Awful customer service from a company I've always recommended. Ill never order from them directly even if its the only way to get their product. Use UPS.

They ran around when they couldn't fix my galaxy8+ when my phone was still under warranty. They put me on hold for nearly 1 hr more than one time and promised to call me back but they never did. The problem has been about two months and after they couldn't fix my phone they tried to avoid me. Today when speaking to the $#*! supervisor, calling center in Canada was told by her the 1 yr warranty doesn't give me brand new phone when they couldn't fix my phone (which was not true when I purchased my phone) but will give me better options. Samsung just lose a customer. If I can give them a negative star I would cause they dont deserve any star especially with all the rude $#*! customers service

We purchased all of our appliances from them when we built our house. A stove, refridge, dishwasher, washer and dryer. Exactly one year the door to the dryer broke and we had to pay to have it fixed. We were told we were too rough on it. We are a couple in our 60's. Next, the stove top stained when food spilled over on it, next the dishwasher broke and luckily my husband fixed it, next the ice maker started spitting out ice cubes all over the kitchen floor, next the dishwasher broke again and the husband fixed it again, next the dryer broke and we had to pay to get it fixed, it broke again one week after being fixed so we bought another a Whirlpool.

I have been trying to solve my issue for 5 months no lie. Due to the language barrier their Reps. Are fobotic in nature and cannot correctly deal with complicated issues as mine. Samsung sent my phone back and it was lost in transit. UPS paid them for the phone and they never replaced nor will my carrier stop billing me for the phone. The big issue is I am a small business owner and can"t change services due to my number is with my clients.
I need someone to step up and help me
Selena
*******590

Purchased a phone direct from Samsung. Shipping was handled by Fedex. Was not able to deliver while I was at the shipping/receiving address. Phone was returned by the shipper and Samsung has confirmed they have received the original package. I received a refund for the charger that was in the original order within a week or so. It has been 2 months and I have yet to receive a refund approximately $950 for the phone. When I contacted the Samsung customer service I was always given a few more weeks line of BS. I used a payment service online and started a claim a few weeks ago. After starting the claim I contacted Samsung and they said they could not release the funds because there was a pending claim. They instructed me to close the claim and mail a certified letter to their corporate office and once received they would be able to release the funds. If I close the case I will not be able to reopen the case with the payment provider. Feel like I am living an episode of the twilight zone. I cannot get my money back for something that I never received? This was my first foray into switching from an Apple phone to a Samsung phone. I realized during this ordeal that you don't realize what you have until its gone, Apples Customer service is first class, Samsungs is non-existent.

On 1-31-2018, my husband and I purchased a 65" 4K TV. It was delivered by Best Buy on 2-3-2018. SUPER BOWL WAS AWESOME... On 8-13-2018, we turned our tv on and the right side of the screen looked like it was a shattered mirror. I called the Geek Squad at Best Buy and a service tech came out on the 16th, We were told it would cost more to fix than replace... I CALLED SAMSUNG, AND WAS TOLD OTHING WE CAN DO. WE ARE SORRY AND WE UNDERSTAND YOUR FRUSTRATION. I SUGGEST NO ONE PURCHASE ANY SAMSUNG TV's. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCT. NEEDLESS TO SAY, MY HUSBAND AND I STILL OWE HALF ON THE TV, AND MUST PAY THE REMAINDER IN ORDER TO KEEP OUR GREAT CREDIT. SO AWESOME... SHAME ON YOU, SAMSUNG.

I received a tablet for Mother's day. The S pen was broken. I contact Best Buy but was referred to Samsung which II did. On 5/23/18 I made contact was advised that it was under warranty. I received a ticket and returned the pen which they received on 5/30/18. On 6/12/18 I contacted them because I hadn't received the pen. I was told the pen was on back order and I would be contacted in 30 minutes with options to include refund. Call was never received. On follow up 8/23/18 I was advised that the claim was escalated on 7/30/18. I am still waiting to hear from Samsung. Exactly 3 months later and no contact or resolution. Very disappointed customer