SamsungReviews 1,381

Sumsung used ASG to ship my TV and they destroyed it. Ran Forklift forks into the side of the box while the $1600 TV must have been sitting face down on a pallet. I filed a complaint with both companies and am returning the damaged TV to Samsung. ASG has the worst reviews and countless stories like mine of destroying and delivering bad TVs to Samsung.com customers. Samsung needs to get their act together and hire a new shipping company.

I bought a refrigerator for thousands, less than 3 years the compressor blew. Samsung said have it repaired pay for it and they would reimburse me. I had 5 companies come out and told me it was such a POOR product they would not touch it. For 1 year I have not gotten anywhere with customer service. I have even offered to buy a new one and asked them to pay half at which they refused. QUALITY $#*! is what they sell. DO NOT BUY SAMSUNG!

Published a pre-black friday ad listing the price of a television that I have been waiting to buy. This is a week before actual black friday and they did not run out of stock, in fact they were perfectly willing to sell to me at full retail. Besides that I attempted to place the order early in the morning of the sale and it was already missing from the website. Called customer service on 11/16/18 and asked them to price match (this is ridiculous) their own ad published the exact same day.

Of course they said no, explained that demand for the television was high, and that there was no possible way they could make any adjustment to the purchase price despite having plenty of them for sale. I was out of luck. Asked for a manager and I've been sitting on hold for 40 minutes. BTW this was a price published in a feature article through Forbes magazine and even as I write this, is still on the Forbes site.

Update: Manager told me they would only match the price if I had a screenshot of both the item and the URL. Said it was my responsibility to prove what Samsung could easily verify themselves. This is going to cost me $40 because I didn't bother to document a date and price and a URL address. Silly me for expecting a corporation to sell me something they are selling. I'm livid beyond description. Samsung is dead to me.

I bought a new Samsung Galaxy 9+ a couple of months ago, over $900. I paid. I have been buying Samsung products for many years, including the galaxy since it was created. The phone I upgraded to, was mailed to me. It did not work properly from day one. I finally spoke to someone from my phone company that explained it was the phone and it was on Samsung, Samsung does not have a center close by so I would have to mail my phone in and have no phone, while they explore their error. I do not have time for that inconvenience. I can as always use my insurance and pay the $250 deductible but why would I do that when a company like apple would like to have my thousands of dollars for their products instead. I will never deal with a company that expects me to go out of my way like this for their mistakes. So I basically donated my money to you this time but I promise this, this is small compared to the money I have spent over the years and the money I would have been spending. Thank you for the lesson learned.

I purchased a Samsung tv I saved and saved and and finally got enough for the curved aug 6th by Sept 3 half the screen went out and been playing phone tag ever since finally got an offer to pay 889 for my tv that I paid 1200 because samsung doesn't have samsung tv in stock I just want to cry I am so frustrated this was a big deal for me I worked hard for this and they treat me as I am wasting there time when I am the one who been without a quality tv since September and I have been patient and nice.

I was supposed to get cashback on the samsung s9 i got via my provider vodafone. I had to upload my invoice. I received the invoice from vodafone on 19th of October. Samsung kindly told me I should have uploaded the invoice by 6th October at the latest. As I'm not a magician and don't work at vodafone, I simply did not have an invoice to upload. Bye-bye 100 euro cash back. Fake promotions. Anything to make a buck. No such thing as customer service.

Seriously just like the title says, they are horrible at standing behind their warranty. They refuse to acknowledge a ice maker problem that is wide spread and well known. Oops sorry your unit is out of range by one month so Im stuck with a 800 repair of my own on a fridge that is 2 years old. Not happy. I also have a dishwasher by the same company that is absolutely the worst dishwasher Ive ever had. Leaks water out a door seal to the point that if you have anything but a concrete floor you will destroy your flooring. Horrible appliances and worse customer service. Buy anything but samsung.

I bought a Samsung refrigerator (28CuFt 4-door French Door Showcase with Metal Cooling in Black Stainless Steel) on March 18,2018. Right from the beginning, the ice maker seems to deliver ice unevenly. Three days ago, the ice maker stopped making ice. Yesterday, I called the Samsung service to make a repair appointment, and was told to follow a couple of trouble shooting instructions, which was sent via email. I tried both the water filter replacement and ice maker reset last night. This morning (after 9+ hrs) when I checked there were only 3 ice. So I called the Samsung service again and now the tech person tells me that I needed to wait 24 hrs to see whether the ice maker works or not, which was not on the instruction. Only when I asked to talk to a supervisor and being placed on hold for several minutes, the person gave me a repair ticket number. What a horrible service...