RoyalMailReviews 88

Absolutely useless help from customer service. Inexistent basically. I had a parcel at the National Hub or wherever they keep it, since June ( we're in August now).
I contact the seller initially, we've noticed it was an error in the address so we tried to sort it out. Contact Royal Mail with the Tracking info and explained the situation and this is the reply I got: "Thank you for contacting us. I'm sorry there's a delay in delivering your mail and can fully understand your concerns. If your item has not been delivered and has a reference number please check the latest tracking details here. Unfortunately, we cannot offer any additional tracking advice to that on our website. If you're expecting an item and it was due to be delivered 10 days ago or more, we would recommend you contact the sender to make a claim with Royal Mail. If you are the sender of an item that was due to be delivered 10 days ago or more, click here to claim." No help from them, no way to get in touch with them, no way to update the address. Absolutely ridiculous. Theyr reply wasn't even on point and they don't even try to talk to you, to fix the problem. GUTTED. Just a way of saying - I don't want to work and help you, click the useless links to find nothing. SUE PORT, from Royal Mail, you're useless.

The courier not delivering parcel, just send a message, that nobody was at home. Ridiculous! I'm sitting waiting for it all day to get this message instead of my parcel!

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As usual. Waited in all day for delivery. The delivery never came. Horrendous delivery service and substandard services given

I have been expecting a parcel from China from AliExpress. Had a message to say there was a problem with the delivery address being incomplete and Royal Mail were unable to deliver it. Fair enough. I contacted Royal Mail customer services and they told me that there was nothing that can be done and that the parcel will be returned to the sender. Royal Mail would rather send a parcel 5000 miles back to the sender than just write another label! I had a similar problem with a parcel being delivered by Fed Ex. They contacted me, wrote a new label and delivered the following day. If they can do it why can't Royal Mail!? Appalling.

I purchased an item from eBay. The Royal Mail postman left the delivery in the communal area of the flats without notifying me. There is a clear notice in the communal area stating that any items found there will be disposed of without notice. As a result, the delivery was lost. I contacted eBay, and they advised me to get in touch with Royal Mail. Over the course of two months, I contacted Royal Mail several times, but instead of acknowledging the postman's mistake, they kept shifting the responsibility either to the seller or eBay. In this way, two months were wasted, and no resolution was reached.

Royal Mail's customer service is extremely ineffective and incompetent when dealing with such complex issues. They are trained to simply protect their reputation by passing the customer back and forth like a football, until the customer eventually gives up in frustration

Utterly terrible customer service

Posted my iPhone in August to sell to a recycling facility. A week later it hadn't arrived so I tracked it and the tracking said, and still says, 'We Have It'.

I filled out the long and very detailed form as requested, and received an auto reply saying we'll get back to you, which they did a month later, 'We're still investigating your claim...' etc., ect.

Three weeks later I chased them up again and got another auto reply, then yesterday, over two months after posting the iPhone, I get an email saying, 'Sorry, you need to contact the business owner and confirm the phone is not there after seven days, for us to start an investigation'

Possibly the worst mail service in the UK by a long stretch, these morons lose about 5% of all our mail and cost us thousands per year as a small business. Always late, always putting pricing up but not improving the service. They make it impossible to complain and claim back all this lost mail. I genuinely hope they cease to exist

My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$.

Royal mail tracked 24 hour is taking a week and beyond, this is a developed country with high levels of infrastructure, there is no excuse, you have no medium to complain or get compensated, just have to endure unbelievable missed service levels

Don't know the reason, change in procedures or change of postman, but the last few years I usually receive my main opened or at least tampered with. Magazines delivered in open envelopes obviously already read, worryingly bank statements and hospital letters similarly opened and read. Have reported the problem a few times, most recently today, but I expect nothing will change as previous complaints - have cancelled one of the magazines (which, the other is a music magazine), have reluctantly moved to digital bank statements. Given two of my xmas cards had obviously been tampered with (looking for cheques?), and letters from hospitals, it looks like it will continue to happen regardless of complaints. Happens with 50% of my general post, and most of the magazines (five of the last seven issues). In the old days they had proper complaints procedures, not now. It's not like you have a choice with letters, its royal mail or nothing, but the service has become poor since privatisation. Can not recommend, used to be so reliable, so sad.

This company doesn't operate!
I have used the Signed For service 5 times, they have lost the item all of the time.

Absolutely shocking service. I am waiting for an international delivery which was received by Royal mail on the 05/12 (Tracked 48). The tracking information said (which has not changed since), expected delivery on the 06/12. It's now the 20th! I emailed the customer service contact address requesting a proper update / status as it's an Xmas present. I received a very generic reply explaining they cannot give any updates and I should request the shipper makes an insurance claim on my behalf... Clearly no interest from Royal Mail. An absolute disgrace!

In my experience Royal Mail are incompetent, and untrustworthy, they are an extremely unreliable courier, they consistently do not deliver by the deadlines they themselves set; I have experienced their drivers telling lies about items being delivered, stating the item has been delivered when it hasn't, only for it to be delivered the day after it should have been!
I don't usually order items that are being delivered by Royal Mail, as their service is really appalling, but as I recently wanted a difficult to find item a company was selling through Amazon marketplace I had no choice.
According to tracking the item was collected by Royal Mail on 01.12.23, it was due for delivery on 13.12.23 (why it takes two weeks between collecting the item and delivery who knows!). As the item is expensive I waited in all day, taking time off of work, all day the tracking information was stating the item would be with me by 8pm; lo and behold, at 8,05pm the tracking information changed, now stating the item will be delivered by 18.12.23! Utterly appalling and inept standard of service.

YET AGAIN ANOTHER ROYAL MAIL "LIE / MISINFORMATION"

Yesterday I received a message stating my parcel will arrive today

The message clearly states that my parcel from Perfume Price will be delivered today
Thursday 30th November.

This is not the first time Royal Mail have sent me misinformation and I end up waiting in all day for an
Item to arrive and it does not arrive.

I have had enough of this POOR service, all Royal Mail keep doing lately is increasing prices and delivering a
Worse service!

I have contacted my local MP Bob Seely on a few occasions and Mr Seely kindly contacted Royal Mail,
Yet these problems STILL Exist!.

I am including BBC WATCHDOG and a few of the National newspapers, it's about time something is done
About naming and shaming Royal Mail.

If whoever sent the misinformation email to myself, and I had not waited in all day for nothing it would not have been
So bad.

Who actually sends MISINFORMATION Emails?

Message for Perfume Price unfortunately I will not order from your Company again
Any Company using Royal Mail for me is a NO NO.
They cannot be trusted to deliver on time.

I am very frustrated and disappointed with their SNAIL LIKE SERVICE, BUT MAINLY THEIR LIES

Personally I do not expect anything to improve.
The Postal Review Service is a complete waste of space.

It is about time a Royal Mail executive or their CEO makes a surprise visit to the
Isle of Wight to see what exactly is happening with post!

I can only hope that BBC WATCHDOG or the National Newspapers can finally make this Company
Listen to Customer Complaints.
I bet I will not even get a SORRY, just a feeble excuse about staffing issues, how much longer can we
Keep listening to excuses.

Today 5th December Royal Mail delivered 3 weeks worth of post that they have been holding on to at the i
Isle of Wight sorting office.
I have been in contact with Simon Kelly Royal Mail CEO and The Postal review to see what is going on.

Less than zero!
I left clear message directly to Royal Mail to leave parcel in secret place but instead I get 4h later message that I wasn't at home and they will do redelivery next day which I won't be at home again of course
Wtf!
Also if you want to call them there is no chance to get them, another option chat doesn't work as you talking to computer who piss you finally off or you get depression!
Customer service is terrible! Less than zero
My tracking number JY*******GB

This is a SCAM! Stay way from this company. I ordered 2 products and I just received 1 and it was damaged. I sent pictures and the tracking number but they not refund me. Very bad customer service!