RoyalMailReviews 88

Important letter sent via REC Del to obtain signature of delivery. No signature received. Complained, RM confirmed my letter had been received but signature not received, apparently other tracked letters & parcels had been delivered to recipient but sheet listing my item & others items had not been signed. Now to ensure this does not happen again I am having to send important letters via next day tracked at a cost of £6.00 per item.

Back down to one star, RM has gotten rid of the proper online price finder that allowed you to input size/weight/value and see relevant services. Now all you can do is download a crummy pdf. The old system was quick and easy and useful for finding insured services for high value items. Its like these companies go out of their way to employ useless morons to run their websites.

UPDATE: Has improved some what; compensation is easier to get and they have finally adjusted the rates more in line with others. However, still no ability to get normal tracking service from a post office counter, if you buy online with a personal account you CAN'T drop off at a post office! Insane. A lot of online options not available at post office, this is because Royal Mail and The Post Office are two companies due to moronic privitisation. Whole thing needs to be renationalised and run based on customer service not profits to shareholders!

Only use Royal Mail for the smallest and cheapest contents. Their large parcel rates are a joke and most importantly their 'compensation' scheme is an absolute con. The site is a joke - Reference numbers don't work, reCaptcha's don't work (work on every other site I use) meaning it is almost impossible to make a claim. Also be aware that if you are an online seller they DO NOT compensate the value of the item you sold only WHAT IT COST YOU (and you need proof of buying it) - so those antiques you inherited with no receipt are WORTHLESS according to these people. This organisation deserves no sympathy and at the moment I would happily see them go bankrupt.

I could not get down stairs ( without running) in 16 seconds!... so was unable to receive my parcel. Royal Mail presumes that you are out so must be filling in " sorry we missed you card " before even ringing your door bell! Tried to get it redelivered for the next day but oh no its the year 2016 and that is just too difficult for this company! Was advised to travel on a 16 mile round trip to collect my parcel from my local delivery sorting office! Why the hell would I do that? When they are paid to deliver, that's their job not mine! This is not the first time this problem has occurred, so I try to avoid companies that use Royal mail for deliveries. A friend of mine in another village actually got a "sorry we missed you card" without the postman even knocking on her door! And if you want to waste more of your valuable time... just call your local sorting office and complain... they read off their auto script perfectly and also include their mandatory " sorry"!

OMG do not get me started with Royal Mail! I posted a package to my auntie in Holland a few months ago via Royal Mail Priority Airmail and it never reached her. When it came to filing the missing item report with RM, they took absolutely ages to process it and in the end, they didn't even reimburse me my full amount! Stay clear of these guys if you want to post something, or if you do, make sure you get insured delivery because if anything happens to your package along the way, they won't do anything about it. Absolute time wasters!