RockAutoReviews 1,685

Ordered parts to rebuild brake calipers on 1966 mustang and seals fit in housing, boots were wrong. They would not take them back because i fit the seals into the housing and when i tried the boots they would not fit. Never assembled the calipers but they refused to take them back and closed my account. Horrible customer svc, DONT BUY FROM THEM! Old seals that fit on the right, new WRONG seal on left.

They sell you the incorrect parts. Refuse to help, refuse to give refunds i verified with photos that the part sent was incorrect and was told it was correct. I sent them my vin # and part number i needed and received the incorrect part 3 times costing me $100 in shipping and $300+ overall and now i have 2 sets of incorrect balljoints

I paid extra to have my part for my customer delivered on a certain date and it had been 4 days since that date and when i contacted rockauto to file a complaint and asked for my shipping money back they denied me and would not let me speak to a manager about the issue. What kind of company does not have a phone number to call for customer service?

Ordered a reservoir for a Volvo, it split at seam within a week. Sent it back got another, same thing. Got a credit no refund. Just went to a junkyard and got one for a fraction of the price, no problem.

Made my order which they accepted, paid an extra $61,36 for next day delivery. Parts were never delivered. Called about 20 times and was put on hold for ever. They kept telling me order was being processed. That was June 6th. On June 19th, my credit card was credited a refund. And no explanation and no parts'

Just purchased and installed a Powerstop brake kit. After 2 weeks the front rotors are pulsating on highway. Rock auto won't warranty them and say it my fault. What a joke. Never use them again

Almost like these guys just over night the package! Damn these guys are good! They shipped parts for my third gen camaro in 2 days as well as my 01 suburban parts too! Very good service A++.

Rock auto sent me a part that does not fit my auto, Then tells me they will not ship a part that will work or a shipping label to return part. But tell me I do not get any refund on shipping or part. So I have to pay for the wrong part and the shipping of the item both ways with zero refund GOOD LUCK WITH THIS COMPANY.
WOW!

Careful what you order, your vehicle part numbers are there and correct, but the parts you get may not fit. Will never use them again.

Rock auto might have low prices, but there is absolutely no customer service. I bought a part from them and the part was nothing like what I was replacing and it was nothing like what was pictured in the instructions. If you end up having to return the item YOU will be paying the freight. You will also be at their mercy as to whether they will refund your money. STAY AWAY!

They are incompetent, deceptive and will not refund money for wrong parts plus shipping even though the parts they shipped were not even close to the right parts. Fortunately, the cost was not too much and this was the only time I ordered from them - AND WILL NEVER ORDER FROM THEM AGAIN. I filed a complaint with BBB to no avail! Even through BBB they had no reasonable resolution. A pathetic business!

I have recently ordered several parts for my 05 gmc truck from rock auto and my experience has been second to none... awesome service, prices and outstanding shipping. I live in New Zealand down under and the last 3 orders have arrived from USA to my door via FedEx in 4-6 days. Unbelievable to be fair. Local internal shipping within nz takes longer than that... 10 out of 10 to ROCKAUTO

Returns to proof of past orders to process! Dont exist. Missing spindle nut? Worse place to buy. Past orders not specific.

They offer no customer service for warranty. If it's past 30 days they tell you to go to their site and request it, but it doesn't work. If you call them, they tell you to go to their site and they won't help you. I had one part replaced and got another junk part. Now they won't refund the cost of the junk part.

One thing, no customer service. I paid for quicker ship date and didn't get it. It was only 3 days late. Will not get my money back on that either.

We can Not get a refund for these Runners that are to SMALL! We didn't make the mistake they did! We are in a pandemic, we ordered these runners for this truck & received them just before our State SHUT DOWN! Here my parents are out $200.00 for runners they CAN NOT USE! And who is going to buy them for that much when people are losing there JOBS! THERE RIP OFFS!