Road Runner Auto TransportReviews 1,871

Booking was very quick and easy. A carrier was assigned the same day that I confirmed my booking. I did have to drive to a nearby Walmart parking lot to drop off my car and catch a Lyft ride home. I did not mind that too much since my street is very narrow and has a lot of trees and uphills. My car arrived in Northern Va from Oregon within 5 days. Overall, my experience was more positive than negative. (Note: the online tracking does not track your transport, so I am giving 4 instead of 5 stars).

The set-up was easy, a phone call and then paperwork to confirm payment. The rest was a bit less convenient and transparent. There was no follow up that my payment details were received and I called two days ahead of the supposed ship date as I had received no information on the shipper. They only said that this was normal and I would hear shortly. The telephone number did not have a live response, I left a message and someone finally got back to me - saying that the drive could contact me at any time on the ship date, 9 am to 9 pm. We stayed home waiting on that day, and never did hear anything from the Driver or Roadrunner - tried to call the dispatch (they said they'd be open to 9 pm but no answer) and the website never did show any updates (even after the vehicle was received on the other end!). The driver called us the next day - the pick up was at the side of a major road near a major intersection (a bit weird but we knew he couldn't get up our street although right until the pick up he insisted he would). I "finger-signed" an iPad at the time he took possession, but never received any document about who he was or any record via email, noe did the website ever show an update on who had my car, had my fingers crossed that this was all legit the whole time. Happily my son received the car a week later as expected, it was in great shape, no problems there. The whole thing was both great (the shipment itself) and awful (the handling of communication and paperwork).