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Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 4.4 stars from 1,871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention great experience and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
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The driver, David was so polite and easy to work with during my shipping process. I received my vehicle in a timely manner.
The service was easy and hassle-free, however, I would not give it a 5-star because there was a lot of uncertainty. I was called a day before the expected delivery day with the message that the car will arrive that evening. I was in contact with someone since 5PM and left work early and was in constant contact with someone from the company who could not give me enough information. I do not understand why the driver's information was not provided since this would have been easier. I waited for about 4 hours thinking that the car was on the way, however, then I was told it would arrive the next morning. At the end, they were able to meet me at 5:30am as I requested so I could make sure I did not run late to work.
My vehicle was picked up 2 days after the date I had selected for pickup. Drop off was was fast, however I was not informed until the day before that I would need cash to pay the driver. This was after 5 on a holiday (July 4th). I was informed that my vehicle would be dropped off in the morning leaving me with minimal time to get the cash. The experience was very stressful and the driver was rude.
Easy to reserve
Picked up and delivered w/o difficulty or issue.
Very satisfied and will use again, if needed.
Nice and easy
Unexpectedly easy!
About my 6th time transporting with Rob and Roadrunner.
Everything is always great.
THANK YOU
I cannot tell you how incredibly angry I am at this company. I confirm most other ratings, great sales 'job' with no follow up. They never assigned a carrier, all my attempts to contact them for help were unsuccessful. My son had to fly home and leave his car in California. It is still there. I never received a follow up call or contact after I cancelled the reservation, which I cancelled AFTER the car was supposed to be picked up. Deplorable behavior for a company. I have plans to report them to Better Business Bureau.
Will use this company again.
Driver communicated with us, we receieved our car in less time than was estimated. Overall great service.
My car arrived 2 days earlier than expected, and the driver was communicative by leaving detailed voicemails and options to call or text back with my preferences regarding drop off and pick up. I was also given heads up of when to expect his call, and he called early enough to give me time to take a Lyft to my pick up spot at destination because his truck couldn't fit in the narrow downtown city streets. Overall easy and swift experience from registering to driving my car at my new city of residence.
Company was very responsive and through. My vehicle showed up on time and in great condition. I would recommend roadrunner transport to any one.
Communication between company (Roadrunner) and me was poor. Also, I was not on location when the car was picked up, and there were some cosmetic dings that had to come from transport.
Easy to set up and convenient.
I hope your overall service is as customer focused and easy to use as the booking system.
Good, 5 star
Easy to use, explained process well, The company they sent Showtime Motorsports was great they really took their time loading and unloading you could tell they really took pride in what they do. Would use this company again. Only took about a week to ship two cars from Reno, NV the Florida
Very easy to reserve. Pick up of my car for shipping was changed 3 times. Car had 3/4 tank before pickup. When I received the car on june 29th it only had 1/4 tank of gas. Chewing gum in paper was found in my console. Glad I finally received it after almost 2 months from booking date of May 4th
Na
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members