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Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 4.4 stars from 1,872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention great experience and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
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Would be nice to know about the hundred dollar fee for shipping items Aheadof time
Never delivered on time. Communication was lacking. Constantly calling for updates trying to grasp what was happening.
I have to give you less than perfect score on this because your rep Zack didn't return my calls. You website is easy to use. I called with a question as I was booking and got knowledgeable answers.
Overall I'd give a 4.9 because ohe call back, but otherwise I was well satisfied with Rr Auto Transport.
Special thanks too go to your carrier. The driver, Hanoy, was pleasant, conscientious and accommodating and the woman in the office, Sadie went above and beyond to help with a wrinkle that came up.
It was fast and easy and a good follow up.
Fair
GREAT!
Everything went as expected! Great job!
Truly
Stephen
Was not happy with the last minute surprise when the carrier was not confirmed on the date scheduled more than a month prior. Had to pay extra $ to ship on the scheduled date.
It worked
Straightforward and easy to navigate
It was good except some delay due to mis communications. Also missing a nice pair of shoe.
I'm shocked. This business does not stand by their contracts. They charged my credit card when they said Trey would not charge me until we confirmed the reservation as I had a couple of uncertain details. Nevertheless, I was clear that my small suv needed to be transported from Virginia to a college campus in Tennessee and needed to be there on a certain da. That part was firm and would not change. I was willing to give them the car 10 days in advance but they determined the pick up date They charged my card before we firmed up 2 exact details, they called me to INSIST I buy insurance 2 days before scheduled pickup. And they day of pickup they would not answer my calls, e mails, live chats.
You can imagine the stress!
Great job. Fast and affordable. Quality work. Thanks!
Went very smooth and the customer service was great
Professional
On time and done well!
Insurance added by driver at the last minute?
Added cost. Was not happy about this.
Got the car to me no problems.
Waiting on response as to the pick-up schedule and notice if Driver being available.
Driver did not show up when promised. Incredibly poor communication about status of pick up and delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members