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Retro Stage Reviews Summary
Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.
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Ordered a dress, shoes, purse, gloves, everything for a party for my Mom who turns 90. I wanted to dress as they did in that period. Everything came and I was so pleased with all the merchandise. I'm sure my Mom will be surprised, and I am a happy shopper.
Great job, well done, Retro.
Great fitting clothes that fit really well. All types of clothing you're looking for dresses swimsuits shoes and onesies something for any occasion.
I had the most delightful shopping experience at this charming vintage clothing store specializing in 1930s-1960s fashion. The moment i found the online site, I was transported to a world of timeless elegance and sophistication. The selection of dresses, swimwear, and accessories is simply exquisite, each piece capturing the spirit of a bygone era with impeccable attention to detail. The page was incredibly knowledgeable and passionate about vintage fashion, offering personalized styling advice that made me feel like a true retro fashion icon. Whether you're a seasoned vintage enthusiast or just looking to add a touch of classic glamour to your wardrobe, this store is a hidden gem that should not be missed. I left feeling like I had discovered a treasure trove of sartorial delights. Highly recommended for anyone seeking unique and high-quality retro pieces! Indulge in the timeless elegance of 1930s-1960s fashion at this delightful vintage clothing store. The attention to detail and quality craftsmanship of each garment is truly remarkable. Whether you're looking for a stunning cocktail dress or a flattering swimsuit, this store offers a treasure trove of retro fashion that will make you feel like a classic Hollywood star. The friendly staff adds to the wonderful shopping experience, providing personalized assistance and styling tips. A must-visit store for anyone with a love for vintage fashion!
My Retro swimsuit fits perfectly! True to size! Fits me so good. I love the high quality materials used to make the swimsuit pur amazing! I love this company!
Clothes are cheap quality and do not fit as well as in photos. The company makes returns very difficult and try to get you to spend more money to "exchange" but still keep your original item. Took 3 emails to get return address and actually still waiting for the address. Try to guilt the customer by saying returns are bad for the environment and try to get you to accept a partial return which is not equal to even half the amount of purchase. When something seems to go to be true, it usually is.
If I could give zero stars I would. I ordered two suits for a vacation and ordered both in the same size. Both XL. I received one XL and one size 2. Big difference. I emailed customer service because there is no way to return or exchange on their site. I have emailed back and forth for a week to just do an even exchange. No go. They wanted me to pay for shipping yet again and repurchase the item. No. This was their error and I shouldn't have to pay anything more. I argued that fact but they offered to send a new one, keep the old one and just pay $8. Again, no. I've already paid for the items and paid for shipping. They wouldn't even do an even exchange for items already purchased. I didn't even try on the size 2 as I couldn't even cover my right boob with both cups. Terrible service and will not make it right with the customer. Bad business and very untrustworthy. Look elsewhere.
The clothes and products (including shoes, hats, and accessories) are absolutely beautiful and well made. They always have a great deal on unique retro fashion, which I absolutely adore đ„°.
Not to mention, their customer service is impeccable. I had a slight problem with my last purchase and they quickly and efficiently resolved my issue. (Thank you so much to Luna for all of your help!)
I highly recommend this site if you love elegant and fashionable clothing with a retro flare.
Fast delivery, superb quality product! I will definitely come back again! I warmly recommend retro stage!
I first ordered from Retro Stage in May 2023. I ordered a butterfly bikini and was very impressed with what I received. I have since ordered from them again several times, and again I have been impressed with what I have received. I've ordered 2 more bikinis, a few dresses, skirts, a romper, and a jumpsuit. Some of the items have not reached me yet, however, I have been able to track each of my packages through the 17Track webpage provided by Retro Stage. I have had no problems reaching customer service to get help. There was a dress that I wanted to return, and I did receive the same comments about it being bad for the environment, etc. But they did offer me 3 options/solutions, one of which was to ultimately return the item. I knew it would be a minimum of $26 to send the item back but I really wanted to put the funds towards another outfit. So in one option they offered to let me keep the dress and then offered me an additional item for free to compensate. I will absolutely be ordering more from Retro Stage in the future!
Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
Dear Customer,
I am truly sorry to hear about your recent experience with our shipping and customer service. We understand how important it is for our customers to receive their orders in a timely manner, especially when they are needed for a specific event.
We acknowledge that the delay and lack of tracking updates have caused frustration and inconvenience. We are taking your feedback very seriously and will investigate this issue promptly.
As for the communication issue you mentioned, we apologize if you felt that your concerns were not addressed properly. We strive to provide efficient and helpful customer service and will review our procedures to ensure that all customer inquiries are responded to in a timely and satisfactory manner.
Please reach out to us with your order number so we can look into this matter further. We value your business and would like to rectify this situation to the best of our ability.
Once again, we apologize for the inconvenience. Your feedback is extremely valuable to us as it helps us improve our services.
Best regards,
Retro stage Team
Email: [email protected]
Phone: 833-311-3320
This company gives you so many excuses to not give you a refund. They state is bad for the environment. I bought a dress that didnt fit right and when I tried to return it they said they will $7 back. Or I can pay to send it back for a full refund. They took about a month to get back to me. Its all scam. Do not order from them.
Dear Customer,
I am truly sorry to hear about your recent experience with our return and refund policy. We aim to make the process as smooth and fair as possible, and it's clear we fell short in your case.
We deeply regret that the dress you purchased did not fit as expected and that the refund options provided did not meet your satisfaction. We understand that the delay in our response has caused further frustration, and for that, we sincerely apologize.
While we do strive to be environmentally conscious, we also understand the importance of customer satisfaction. We are currently reviewing our return and refund policies to ensure they are balanced and fair.
Unfortunately, I couldn't locate your order with the details provided. Could you please provide your order number? This will enable us to investigate the issue further and provide a solution that we hope will rectify the situation.
Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Your feedback is invaluable to us as it helps us improve our service.
Best regards,
Retro stage Team
Email: [email protected]
Phone: 833-311-3320
Je suis totalement fan de ma robe noire/ léopard. Excellente qualité. Portée, passée en machine à laver. Elle reste nickel.
Ordered on Feb 7, for an upcoming 1920s event. I realized that it takes up to 15 days for delivery. I cancelled the order, next day, Feb 8. I received an email from Retro stating they already shipped it, on Feb 10th. The party has come and gone and today is February 28 and no package yet, USPS still doesn't have it. I'm going to cancel the payment
Dear Customer,
I'm truly sorry to hear about your experience. We understand how important it is for our customers to receive their orders on time, especially when they are needed for a specific event.
It seems there has been a misunderstanding regarding the cancellation and shipping of your order. We aim to process all cancellations promptly, and I apologize if this was not the case for your order.
We value your business and would like to rectify this situation to the best of our ability. Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you're open to it, we would like to discuss this further with you to see how we can rectify the situation. Please reach out to us at your earliest convenience.
Best regards,
Retro stage Team
Email: [email protected]
Phone: 833-311-3320
I ordered a month ago and still have not got the dress. Will NOT order from them again. They are a scam.
Dear Customer,
I'm truly sorry to hear about the delay in receiving your order. We understand the frustration that comes with waiting for a product you're excited about, and we sincerely apologize for any inconvenience this may have caused.
While we strive to deliver all orders as quickly as possible, sometimes delays can occur due to factors beyond our control. However, we acknowledge that our communication should have been better in keeping you updated about the status of your order.
Unfortunately, I am unable to locate your order with the details provided. Could you please provide your order number? This will allow us to investigate further and ensure we resolve this issue for you as quickly as possible.
We want to assure you that we are a legitimate business and our primary goal is to ensure our customers are satisfied with our products and service. We hope to have the opportunity to rectify this situation and restore your faith in our company.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Best regards,
Retro stage Team
Email: [email protected]
Phone: 833-311-3320
I ordered a few items over 3 months ago and it never arrived. I wrote an email to them and they never responded.
Hello Yasna,
I am truly sorry to hear about your recent experience with our service. Your feedback is extremely valuable to us and we deeply regret any inconvenience you have faced.
I understand you have not received your product and have been having trouble reaching our customer service. However, I would like to assure you that we have been responding to every email we receive. There seems to be a communication gap here, and for that, I apologize.
In order to resolve this issue efficiently, could you please confirm the email address you have been using to contact us? This will help us track your previous communication and understand where things might have gone wrong. You can contact us directly through our email:[email protected].
We are committed to providing the best service possible, and your satisfaction is our top priority. I assure you that we will do our utmost to rectify this situation promptly.
Thank you for your patience and understanding in this matter. We look forward to resolving this issue to your satisfaction.
Best Regards,
Retro-stage
This company has a great website with great pictures of the clothes. When the clothes arrive (takes almost 3 weeks), the quality is horrible. I wore a dress one time and the zipper already broke. Huge disappointment
Hello Amy,
I am genuinely sorry to hear about your dissatisfaction with the quality of our product. We take all feedback seriously, and I regret that your experience did not meet your expectations.
Our team strives to provide high-quality products to all our customers and your feedback is crucial in helping us improve. Please know that we will be conducting a thorough investigation into your complaint to ensure this issue does not happen again.
If you could provide order details about the problem you encountered, it would greatly assist us in our investigation. Additionally, we would like to make this right for you. Depending on the issue and our policies, we can offer a replacement, refund, or another form of resolution.
Please accept our sincere apologies for any inconvenience you have experienced. Your satisfaction is our top priority, and we are committed to rectifying this situation to your satisfaction.
Thank you for your patience and understanding. We look forward to serving you better in the future.
Best Regards,
Retro-stage
They sent the wrong size. Asked for more money to send the correct size. The shoes look very cheap. I have to pay to return them for my money back.
Hello Monica,
I'm truly sorry to hear about the confusion regarding your order. We strive to provide precise and efficient service to all our customers, and it seems there might have been a misunderstanding in this situation.
I want to assure you that if we have made an error with the size, it is our policy to correct it at no additional cost to you. You should not be required to pay for receiving the correct size if the mistake was on our part.
In order to resolve this matter promptly, could you please provide more details about the product and the size you originally ordered? This will help us investigate the issue more thoroughly and ensure that the correct item is sent to you as quickly as possible.
Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.
Thank you for bringing this to our attention.
Best Regards,
Retro-stage
I am usually an xl sometimes run into the next size up. I heard these ran small so I ordered 2xl and 3xl the fit was awful. I placed my order December 6th last part of my package was delivered January 6th. Never received any order confirmation or tracking. I reached out via email as the site says too and no reply. I sent email after email. It is February 1st I finally had a reply and I'm after the return cut off time. I am also to cover shipping cost now.
I included the rtn address if anyone needs it but you will need your order number from them as well.
Hello Alison,
I am truly sorry to hear about your recent experience with our service. Your feedback is extremely valuable to us and we deeply regret any inconvenience you have faced.
I understand you have been having trouble reaching our customer service. However, I would like to assure you that we have been responding to every email we receive. There seems to be a communication gap here, and for that, I apologize.
In order to resolve this issue efficiently, could you please confirm the email address you have been using to contact us? This will help us track your previous communication and understand where things might have gone wrong.
Once again, I deeply apologize for any inconvenience this has caused you. Your satisfaction is our top priority and we appreciate your patience as we work to rectify this situation.
Best Regards,
Retro-stage
I ordered 2 coats for a special 50th birthday trip to Paris. When ordering TWO MONTHS before the trip, I sent an email checking they would arrive on time and was told they would. SIX WEEKS before they sent an email saying there was a slight stock delay but that the coats would be sent before the end of the month. Again I sent an email saying that if the couldn't deliver in time I'd rather have a refund so that I could purchase another coat in time. AGAIN I was told they would be on time. The coats arrived at the "last mile warehouse" the day after I had given as my final date, however I built in a 5 day buffer just in case. I sent an email telling them that the jackets were late but there was still time,which they ignored. Now I leave 6am tomorrow morning with NO COATS SUITABLE FOR THIS TRIP. Not even an apology. I am not only fuming, I am in tears. I will NEVER trust this company again.
Hello Amelia,
Thank you for your feedback. I'm sincerely sorry to hear about the delay you've experienced with your shipment. We understand how important it is for our customers to receive their orders in a timely manner, and we regret any frustration this delay has caused.
Unfortunately, sometimes unforeseen and uncontrollable factors can impact our delivery times, such as weather conditions, carrier delays, or customs inspections. Despite these challenges, we are continuously working to improve our logistics to minimize the impact of these factors on our customers.
Please know that your situation was an exception and we are taking immediate steps to rectify it. We will investigate the reasons behind the delay to prevent such incidents in the future.
We truly appreciate your patience in this matter. Your satisfaction is our top priority, and we are committed to making this right for you. Again, we apologize for the inconvenience this has caused you.
Best Regards,
Retro-stage
I ordered 2 dresses from Retro Stage. First off, they looked nothing like the photo. Cheap, flimsy material. The sizing was WAY off - I wear about a 10 so I ordered a 10-12. It was about a 16. So, I sized down to an 8 and it fit like a 12.
I sent an email regarding returns. Sure, you can return stuff but you have to pay for shipping (from Canada to USA would cost me about the price of one dress), and they don't refund the original shipping price you paid. They offered me $10. That's it. So I'm out $80, or minimum of about $40 if I try to ship them back. Will never shop here again.
Hello Ella,
I'm truly sorry to hear about the issues you've experienced with the quality and sizing of your recent purchase. We strive to provide our customers with products of the highest quality and we're disappointed to hear that we've fallen short in this instance.
We provide a size chart for each item on the shopping page to ensure that you make an informed decision when selecting a size. Please note that different items have varying sizes and edition types, and they cannot be compared. We recommend that you choose a size based on the specific size chart provided for each product.
To help us resolve this matter efficiently, could you please provide us with your order information? Once we have these details, we will be able to assist you more effectively. You can contact us directly through our email:[email protected].
We truly appreciate your feedback as it helps us to improve our products and services. Rest assured, we will actively communicate with you and work diligently to resolve this issue to your satisfaction.
Again, we apologize for any inconvenience caused and thank you for your patience and understanding.
Best regards,
Retro-stage
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- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
I understand your frustration and I apologize for any inconvenience caused. I want to clarify that we shipped two swimsuits as per your order, one in XL and one in S size. We promptly offered options for return and exchange upon receiving your email. If there has been any misunderstanding, or if you need further assistance in this process, I am more than happy to guide you through it.
Please note, that if the error was on our part, we provide free return service. However, if you mistakenly ordered the wrong size, you would be responsible for the return shipping cost. We cannot resend a new item for free in this case.
That being said, we did offer you a better option hoping to resolve this issue. For a fee of $8, we offered to send you a new swimsuit without the need for a return. We have absorbed part of the loss in this situation.
If this solution still does not satisfy you, we regret that there is little more we can do. We have tried our best to assist you. We value your business and our goal is to provide the best customer service possible.
Best Regards,
Retro stage Team
Email: [email protected]
Phone: 833-311-3320