ResumeHelpReviews 384

The site was not user friendly. I was told that I had to pay $1.95 to email the resume, that I finally managed to complete, to myself. Which honestly is a great deal! HOWEVER, resumehelp decided to take $24.90 out of my checking account. This is known as an unauthorized payment, therefore they stole from me. I had contacted them, via email to cancel any subscription I might have signed up for before the $24.90 was taken and they assured me nothing would be taken from my checking account and that my subscription was cancelled (I have screenshots of this, as it was a live chat). Well 2 days later I noticed that they took $24.90 so I emailed them and asked them why they would do that. I also asked for my money back. I sent them the screenshots as well. The only thing I received from them was a generic email, stating that the "ticket" has been resolved. Nothing has been resolved and to make things worse, I'm out $24.90, because resumehelp stole from me. For all I know, they'll continue to do this. That means I'll have to close my checking account and that is a pain. If someone reads this that actually cares about their customers, please fill free to contact me.
*Also, I read your terms below about false reviews being against the law. This is a completely true statement and just so you know it's against the law to take unauthorized payments from people's checking accounts, as well.

This place is indeed a scam do not use them go and build a resume through microsoft word or a company that actually has somewhat quality customer service. I purchased the trial package and made damn sure to cancel so that the copy of the resume only cost the 2.50 like they said right? Makes sense and still fairly priced. Went about my normal life to see that these sneaky bastards charged my bank account 25 dollars for a month worth of this. WHY WOULD I NEED A $#*!ING MONTH WORTH?!?!?! After speaking with customer service and the guy telling me i was lying about canceling... well here i am writing a review about this terrible company. Im sure it has to do with the fact these guys hardly ever make sales so when they do there is 0 chance of a customer deserving their money back because i mean this guy probably needs to pay his bills too right? Yeah $#*! this place and stay the $#*! away they are worthless pieces of $#*!!

The worst customer service I've ever experienced. Was practically called a liar or the implication of my being stupid. Then had the phone hung up on me.
Shame on you Roberto (customer support)
Expect an official complaint coming your way.
However I phoned back and the second person I spoke to (Damion) was very helpful and assisted me with the origonal problem however making a complaints speaking to a manager seems to be impossible.
Will never use their service again

I wanted to resolve an issue because I wasn't informed about the monthly occurring charges. There was no confirmation about a charge, if there was one, I would've tried to resolve the issue ahead of time. Being human, I called and messaged them my situation. They said there was nothing I could do and tried to shake it off. I was also disappointed with our conversation because the person "Andres" was typing very slow, yet he wasn't able to spell correctly nor use punctuation. I somewhat called him out on it since this website is suppose to look over our resume and make sure it is good before we send it off to a company. He even tried to end the conversation when I wasn't even finished with what I had to say. Customer service is by far really bad. We can say that this company is a scam. I would not recommend this website.