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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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If you advertise as a free resume builder, you dont wait until the end of the resume to spring 1.95 bill to print it out. The money isnt a big deal, its the sneaky way you go about it. Maybe include the price before you waste peoples time
It has been fine other than the ads said it was a free service.
The site says that the resume will be free but it isn't.
I appreciate the tools but it said it was free. Until I completed my resume I was not aware I would need to purchase a subscription. Bait an switch at its finest. Tools were great.
Easy forgot how time consuming this process is when your as old as me and haven't done this in years
Please remove state in education as a mandatory field. For non-US citizens this info is irrelevant.
I was surprised to find out that it wasn't actually free. I should have known there would be a catch. You should tell people upfront that it will cost to download and not trick them by stating it's free (which is technically true) but misleading.
Yall suck for loopholing me at the end! Didn't appreciate it, but at least the 14-day trial is only 1.95
I've used this website before and I really like the updated layout and, especially, the newer suggestions.
Made it super easy and fast thank you for the amazing idea
Great Resource! Really helped me transform my resume into a professional attractive document.
This is advertised a a free resume which now that i have to pay is a blatant lie and switch and bait scam
I was under the impression that this was a free service. I am disappointed that I was mislead.
Nice process, but don't advertise free resume builder then charge after someone sits there putting the time in. The only reason I used this was I was in a hurry, and that's the only reason I'm not taking the text and making my own in Photoshop.
Thought it was completely free... be more transparent
I got misled if you told me that it was free when I got ready at the end I had to pay so I had to wait two days to get a card that has money on it, over all everything looks good.
I dont like being tricked and having someone tell me that its free to sign up and then ask for my credit card. Slime Balls and bad buisness, I will be sure to tell everyone I know.
Love the options and wording the process was easy and professional.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

