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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Quick and easy to use! Simple, yet the outcome is sleek and professional.
I would like to say that this service is advertised as "free" and like always it turns out you have to pay. It is trickery and false advertisement. I only paid the amount because I am in a hurry and needed the resume now.
You will not receive my money after today. I am very disappointed. And of course it is not until you finish building your resume and you try to download it that it prompts you to pay.
VERY disappointed!
This has been a great tool when you are lost for words
It says its free but it was not free at the end when i finished the cv
Very user friendly with clean, professional looking resumes!
Easy to use, professional appearance. So far I would highly recommend this
It has been really helpful to help me create a resume
Quick and easy to use. Price seems reasonable to help find a new job.
Ad stated free resume. You have to pay for the resume. False advertising
Quick and it was very easy to navigate. My resume looks very professional.
This was really easy to work with however what turned me off was the fact that it came up as free and when I went to download it, I was prompted to enter my credit card details -_- I understand the business model but don't showcase as free when you know it isn't.
Experience was good, didn't know a purchase was necessary.
Awesome way to fill out a resume easy and quick I recommend to friends good job!
I got through making my entire resume before your "Free" resume system told me I had to pay to even download/use the resume I'd made. $#*! you guys.
Very simple and easy to use service for a very reasonable price. My resume turned out exactly as I had hoped.
I dislike how the sale portion of your site works and is sneaky. Especially the monthly option that states its costs $7.95 a month but once you click on it, its a year subscription for $95+. Super $#*!ing shady.
I liked the resume building process but feel like the details of the membership should be explained up front rather than being disguised as a "free' service. Clearly intentionally misleading.
Your software sucks. I have tried for 2 days to make a payment to get my resume downloaded. Nothing works. My bank lifted the block for international transactions. But that did not help either. I will not recommend this site to anyone.
If you advertise as a free resume builder, you dont wait until the end of the resume to spring 1.95 bill to print it out. The money isnt a big deal, its the sneaky way you go about it. Maybe include the price before you waste peoples time
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

