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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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ResumeGenius is professional and affordable. I wish to come back for other work and introduce their service to my friends. Big thanks
Easy fast and very simple. I was able to complete in less than an hour.
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
I was happy with the process of building my resume but was not happy with the misleading information at the beginning of the process. You should be more upfront with the cost and commitment at the beginning. I would have rather you said it will cost you "X" amount of dollars to get a copy of your resume than to say it's free to use our service then turn around and charge me a monthly fee to actually get a copy.
We appreciate your feedback! We're always working to improve our platform, and insights like yours help us make meaningful updates. Thank you for sharing your thoughts!
Regards,
Resume Genius
Great. Program its very helpful and saves so much time for me
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I love the quick and easy formatting options. The easiest site to create a professional and polished resume that still feels personable.
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
I haven't done a résumé for 15 years. I'm only looking for a very part-time job and the thought of going back and doing a résumé just for a small part-time job has been completely overwhelming to me. This was a great and easy experience. I would recommend this to anybody in my situation as well as young people who don't know where to start! Thank you!
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Easy to use and very helpful. I had used AI to do it at the beginning but it wasn't able to tailor every section for me.
Thank you for your wonderful review! We’re excited to hear that Resume Genius helped you craft an impressive resume. Best of luck with your job applications!
Regards,
Resume Genius
It was an easy process that I enjoyed very much. As a rule resumes are a pain and this was a pleasant experience. Thanks so much.
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
It was amazing and i would love to have more good samples for my creative work as well because im a filmmaker I need some old school templates.
Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
The set-up is very user friendly and easy to use... Anyone looking to get an edge on their resumes needs to give ResumeGenius a try it definitely would not hurt...
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
The process was well explained, quick and easy. Guided steps make it less time consuming and assisted with remembering key details.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Malicious marketing and poor mobile formatting. Need 50 characters so here's fluff.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Super easy. Even when I've been out of the work force for close to 20 years. They made it a breeze.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Alright I don't like the charge said it was free but undoubtedly not. Won't be back. Just need it now. Thanks.
Thank you for taking the time to give us a good rating! We're confident that Resume Genius will help you achieve your resume goals. We wish you the best of luck in your job search!
Regards,
Resume Genius
Cool but improve it more... will keep using it then. Thank you
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Great service guarantee anyone who gives this service will definitely have a great outcome, id defiantly will use this in the near future.
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
I was good until I had to pay even though. The advertisement said that the service was free. I only paid because I needed a new resume.
Hello, thank you for sharing your feedback. We're sorry to hear that your experience was not what you expected. At the moment, some of our features are available through a paid subscription, but you can still access and download several free resume templates directly from our website. Many users find these templates helpful when creating their resumes without a subscription.
In the following link you will find the step-by-step instructions to find the templates: https://www.tiktok.com/@resumegenius/video/7368691994987629841.
Please let us know if you have any questions.
Best regards,
Resume Genius
Some debit cards are not supported. This do not make it easy for the person that is trying to retrieve their resume. I had to ask my mate to enter his info because i have online banking.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Very easy to use and good options Very practical and very helpful
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Easiest resume ever. Most information was just pick and choose. All I really had to do was enter my employers and the dates.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius