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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Make it free with additional paid services as an option.
Great and easy way to make a resume. Hope this works out
I feel very misled by being allowed to make an elaborate resume and only finding out it was going to cost me when I was ready to download it.
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I love the help and critical thinking it gives me.
This was the best experience ever completing a resume
Good process, and it did a lot of the tricky wording for me. However, I did NOT appreciate being told it was free to create, but then wasting a ton of time doing so, just to be given pay options. The only reason I accepted was because of the time wasted. Will not be renewing it, because they ask for an insane amount for a simple resume builder on a per month basis. This is not a good business practice, and it should be clearly stated what the items will cost upon completion.
Didn't like the setting. Will try to see if I can edit later. But chances I will cancel it soon.
:)
This is okay but it does not really show you a sample of what I just paid for. For example what is the back or second page of my resume going to look like.
Firstly, you advertise it as a "FREE" resume template, then make me pay money after I built it. Additionally, I had to select a template 4-5 different times. When I select a template, it means i want it, not that i want to open up a whole new page of templates...
The wording & formatting is the hardest part of writing a resume -- but Resume Genius makes it easy!
This has been a helpful website and will see if the job i created my resume for is fill by me with the new resume
Needs more guidance on what soft skills are and how to use them
Such an easy way to kick off your resume compilation
They said it was free, however, they want money in order to download your resume.
Standard, is ok but you advertise as free download but then require payment to download.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

