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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Should have said right away that it would end up costing money.
I enjoyed the way it was able to put some of the sections together for me out of the words that I provided. Also, the fact that it put the entire resume together for me in such a professional manner.
The website was clear and easy to use, also very useful to what I need to accomplish.
Stop tricking people into participating in your trial, YES, I can choose to walk away, nobody put a gun to my head, but don't make people think they're getting something for free and then making them put in their card information. That's a horrible bait-n-switch, you should be ashamed of yourselves for being so proud of a system that takes advantage of people and wastes their time. Not everyone has a card to offer either and that's something you should respect. Especially in the midst of the coronavirus pandemic. Shameful.
Pretty easy to use. Extra star if site didn't crash while I finished my first resume
Be upfront about costs, don't charge renewal automatically.
Awesome website. Able to navigate everything easily.
Lost my progress at one point and had to start over.
I was never told it was a free trial. It just said "FREE." K cool. I'm happy to pay but it would be nice if it was clearer. Otherwise 4/5! Could've used a little more control, other than that, amazing!
Its misleading to advertise your service for free.
Website kept crashing and it says in the beginning that it's free but charges you at the end to get the document
You indicated I could do my resume for "FREE" when in fact you asked me for payment after I spent the time on your site. It would have been nice to know that up front.
Stupid bait and switch to pay for 'free' services! Good job, I'll be disputing the charges... any/all of them. Bad business practice.
Why would you charge someone to just get a resume? Super inconvenient.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

