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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Their website stated their is no charge until you finish it. Then $2.95 and in 2 weeks $24.95. That is extremely high for a resume you still have to do it yourself. Ot6herwise they have many choices from templates and quality. Good service for the price
Good but needs better integrations. Like cover letter editing. Needs updates for embedded functions that are iterable.
I like the options but you should inform of the charge before starting of resume
Frustrated that i didn't realize i would spend over and hour entering info into template and then have to pay for it
Extremely easy to navigate. Website is user friendly. Will definitely use again.
This is user friendly and amazing. I love the lay out
I like how it's very easy to use and helpful with the correct wording
Some difficulty/rigidity editing and/or adding fields
Great help when I called for help.
Kind people to talk to
I can always tell if they're smiling. They were!
So far so good.
I prefer to know I am going to have to pay for it earlier in the process.
I thought this was free but there is a cost involved.
Nothing in particular I want to talk about. It was nice
Would love it if I didn't have to put in my cc number in order to download
I can't figure out how to change the job title under my name.
Very easy to use. Excellent for a quick and easy resume
Several different resume templates that look clean and professional.
By far the best resume builder! Felt quick, painless and lowered my intimidations of even touching my old dusty resume.
Not telling users upfront that they will be required to pay a minimum of $3 for a trial is shady.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

