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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Why is it advertised free? Would appreciate a little honesty so I know how much I am paying before I put all my info in.
Excellent software. I was will to pay $80 to have this done.
Very easy to use and work with. Helpful with selecting work responsibilities
Would like it to be easier to add a section like 'Projects'
Bullet points are not correct in template. I need to fix them.
When getting help via chat, I clicked to download and it removed my existing chat sesstion
I have been struggling with my resume. This website has helped me start all over to create a new more professional resume. I am hopeful that this will help me in my job search
I did not like that the resume builder is advertised as free yet you must pay to actually download the finished resume.
Pretty messed up letting someone do all that work on their resume for free then charging them the privilege to download it. You should put you're a paid service on the front of your website in plain sight for all to see next time. But, I doubt that would happen as the bait and switch method probably makes you more money.
I really enjoyed how easy this was to navigate and fill out.
Easy and straight forward, but let customer know they need a subscription to purchase resume
Super easy to create an amazing resume and matching cover letter.
It's advertised as free resume, but that is not the case.
Very easy to do! I am extremely satisfied with this service.
I click on a website that says "Free pdf Resume Creator" but when I'm done creating a resume it ask for me to pay. What a scam and misleading wed-site. I want a full refund
I typed in free resume and you made me pay for it. So bad. So &$%@*&^ bad.
Very quick and easy. With my wording it was put together very well. Thank you
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Yiru,
First and foremost. We would like to apologize on behalf of Resume Genius for the inconvenience that you have encountered, to better serve you, and please provide us with the following information:
Email address you used when you registered your account:
Name:
Last Name:
Phone number:
In the meantime, I wish to rectify this situation ASAP. Please contact me via e-mail so I can offer you a prompt resolution. [email protected].
I just want to clarify that we have a Lite Account we do offer a Free resume template, however, this is in text format; the 14 dial trial services require a minimum payment of $2.95 for the resume and the cover letter.
Please, any questions that you may have, reply to this email, I will be happy to assist. I look forward to hearing from you.
Regards,
Resume Genius