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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
Follow ​Angela N.
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Advertised as free but have to pay for download so it's deceiving.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Virginia
1 review
0 helpful votes
Follow ​Kelley J.
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Career Objective builder is not working. VERY disappointing.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

California
1 review
0 helpful votes
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So far so good
May 12, 2021

So far so good. Very helpful for someone that has not written a resume in a very long time.

Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find and enjoy our features as career advices, thank you notes, templates and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow ​Terri C.
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Good experience and fast service. Resume looks professional and organized

Date of experience: May 11, 2021
Virginia
1 review
0 helpful votes
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Simple and built my confidence pertaining to my resume exponentially!

Date of experience: May 11, 2021
Texas
1 review
0 helpful votes
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Cost was not made clear
June 10, 2021

Cost was not made clear. Was informed that this was a free website.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Germany
1 review
0 helpful votes
Follow ​Sofia I.
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I was advised to create my cv on resume genius as a free resource. After spending more than an hour filling out my CV, I was not allowed to download it unless I paid a fee. It is not a high amount but still, it should be clear that I need to pay to get my cv.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

New Jersey
1 review
0 helpful votes
Follow ​Darko E.
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Quick and easy
May 11, 2021

Quick and easy. Did not use much of the predefined bullet points but as far as I could tell they are accurate relevant and on point. If you throw in a little detail about your particular experience it will make the whole thing so legit.

Date of experience: May 11, 2021
Pennsylvania
1 review
0 helpful votes
Follow ​Vincent V.
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This Website is your typical "bait & switch" scam. While advertising on the URL as "free" resume builder there is a fee you must pay to receive you download. I this the CFPB would be interested in looking into this web site.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Florida
1 review
0 helpful votes
Follow ​ E.
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Great website, has glitches and bugs. Trying to create an account was almost impossible as the sign up button would not work. Going through google to create the account is not ideal for me

Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Virginia
1 review
0 helpful votes
Follow ​Alan G.
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Your format was easy to enter and edit information.

Date of experience: May 11, 2021
Florida
1 review
0 helpful votes
Follow Maria F.
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Transfered former resume but unable to edit some things on final resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Ohio
1 review
0 helpful votes
Follow ​RAYNARD Z.
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Great Opportunity to improve my resume. You offer a variety of options to fit any look.

Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow ​Ashlyn J.
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This program is so incredibly easy to use and highlights your experience to ensure employment.

Date of experience: May 11, 2021
Indiana
1 review
0 helpful votes
Follow Laura O.
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Said free and then charged after I built the resume

Date of experience: May 11, 2021
Illinois
1 review
0 helpful votes
Follow Andrew Z.
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This was very painless and appreciate this app so much.

Date of experience: May 11, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find tips to write a resume, how to write a cover letter and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Lisa X.
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I have enjoyed being able to use this program and developing my resume. It has been very helpful.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
Follow William M.
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I thought it said free so IDK why I had to pay for a subscription in order to download my resume, but oh well. Yall coulda had 5 stars if it wasnt for ur false advertising.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.

Utah
1 review
0 helpful votes
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It was easy and great to use
May 11, 2021

It was easy and great to use. I hated having to pay though

Date of experience: May 10, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello,

Thank you for your feedback and for your time.

Please feel free to reach our blog where you can find and enjoy our features as career advices, thank you notes, templates and much more just clicking on this link https://resumegenius.com/blog

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow ​Brittney G.
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I hate you for your stupid false advertising. This was not free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for reaching out to us! We apologize for the negative experience and any inconvenience this may have caused. One of our reputation specialists will be contacting you in order to better assist you and find a proper resolution to your request.