Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks, I found this online and it was great, it uploaded my old resume and I made the necessary changes in minutes!
My experience was good. I don't understand why it says free and I got to pay for it
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Simple and easy and love the selections of layout for your resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great resume builder and super user friendly, although tere should be a disclaimer that you have to pay for the resume before submitting all your information. I would be happy to pay for it but I don't like surprises.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was easy i guess but i had to change a lot of things.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Not so bad but the font is kinda small so had to modify
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Says free. Does great Lays everything out for you then makes you pay at the end after hr+ building your resume.
Hello Ashly,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Quick and easy to navigate through and great formats of resumes to choose from.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Helpful and suggested ways to fill out complete resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Pretty good experience, need more in the sports management area
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very professional, and accurate. Most certainly feel confident about being successful after this resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
To be honest I love it and it's a great help w people that don't know how to do a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You guys advertised free resume builders but at the end you charged me to build myself. I can respect the hustle though, you knew I needed this resume and forced me to result in paying you $3 excuse me my apologies $2.95. That doesn't change the fact that I'm mad I allowed myself to do it.
Hello Kevin,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
I feel like this website was not upfront about their membership fees at the beginning of the process and to that extent I felt like my finished CV was then used as to make me pay by force because of all the time and thought I had already put into writing it.
Hello Miracle,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
So far I haven't seen the finish product but is was all good.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thanks it has been a long time since I've had a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I love how easy this made it to put together my resume. It took the stress out of the whole experience. Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Nice looking resume, and the process was very easy to complete.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was told that this was free. All I needed was a resume and went through all the trouble to make it and found out at the very end when I was already trying to print it that it is NOT free and also has recurring charges. I am not happy with the false advertising because it is too late to go to someone else once you get to the end!
Hello Carol,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius